Temporary opening hours at Posti Customer Service from May 4
As the number of online store purchases has increased, the number of Posti's parcels has risen to the level of the Christmas season. Unfortunately, this has caused a backlog in our customer service. To ensure better services during this rapidly changing situation, we are shortening our service hours temporarily and prioritizing contact requests via telephone. We have also strengthened the resourcing at our customer service to make sure our services are running smoothly. Our goal is to serve our customers better and faster than before during this peak season.
Customer service for private customers
We serve our consumer customers mainly on weekdays from 8 a.m. to 4 p.m. Item Tracking and inquiries are open Monday-Saturday from 8 a.m. to 6 p.m. Posti Parcel Locker support serves you via telephone Monday-Saturday from 8 a.m. to 6 p.m. and Sundays 12 noon to 6 p.m.
We have gathered some frequently asked questions on our website, which you can find here.
We also help our customers on Posti's public social media accounts (Facebook and Twitter).
Customer service for business customers
We serve our business customers on weekdays from 9 a.m. to 3 p.m. The transport order telephone line is open weekdays from 8 a.m. to 6 p.m.
Our business customers can contact us on our chat by logging in to our channels.
More information about the contact details and opening hours is available on our website: https://www.posti.fi/en/customer-support/contact-us.