On this page, you’ll find instructions and ready-made text templates for your online store. Clear delivery options make your customers’ shopping experience better.
Instructions for e‑commerce
If the delivery type selected by the consumer is not suitable for sending the product, we recommend that the following, for instance, be added to the online store’s general terms of delivery:
We reserve the right to send small items as letters to your home address.
We reserve the right to send items exceeding the parcel terminal maximum dimensions to a postal outlet.
Use Posti’s logo when offering Posti’s delivery or payment methods in your online store. Download the logo.
Make it easy for your customers to choose the delivery option at checkout. Copy ready-made descriptions for different delivery methods, and download the Posti logo and other assets you need for your online store's checkout.
Instructions and checkout texts for delivery methods
Ota käyttöön Postin ja kumppaneiden valmiit lisäosat verkkokauppaasi.
Posti’s pickup points include Posti's Parcel Lockers and outlets in shops, grocery stores and kiosks. The network consists of over 3,000 pickup points in Finland. To have the most up-to-date list of available pickup points in your online store, use Posti’s Pickup Point API interface when searching for pickup points. This also enables you to use the latest services we offer to online stores, such as Saturday deliveries.
It is important to us that shipments arrive intact and on time. You can ensure a smooth delivery by carefully packing your parcels and freight as instructed. The more carefully the shipment is packed, the more delays and damages are avoided.
Click here to download packing instructions for parcels and freight.
The recipient’s contact details delivered in the EDI message enable an automatic tracking service for the recipient through Posti’s mobile application and directing of the parcel to the pickup point chosen by the recipient. Remember to always ask your customer to fill in as many contact details as possible in the online store (name, address, mobile phone number and email address) and deliver them to Posti in the electronic advance information, i.e. the EDI message. The mobile phone number is also a precondition for delivering parcels to the popular Posti parcel lockers.
The Customer Return service is used in e-commerce for returning products at the retailer’s expense in Finland. Once you sign a Customer Return contract with us, the consumer may return the products packed by him/her to the address indicated by the online store either through a parcel locker or a postal outlet. Posti charges you for the transport of the returned item.
Customer instructions for returning items when the online store pays for the return:
Sample text – return using an Helposti code [Add instructions for obtaining an Helposti code]. Write the Helposti code clearly on top of the parcel and bring the shipment to a Posti self service point or service point. If you use the OmaPosti app, you can also return the parcel via a parcel locker. Posti will send more detailed instructions by email. You may use the original shipping packaging, but please remove any old labels from the parcel. Example text – return using the original tracking code: Order a return code at posti.fi/palautapaketti by entering the shipment tracking code (a code starting with JJFI). Return the parcel to any Posti parcel locker or service point according to the instructions you receive. You may use the original transport packaging, but remove any old labels from the parcel.
Example text – return using a return label You can return the shipment via a Posti parcel locker or a Posti service point. Attach the customer return address label we provided to the shipment and take it to the post office, or reserve a locker at posti.fi/palautapaketti. You may use the original transport packaging, but remove any old labels from the parcel.
Example text - returns with the contract number You can return the shipment via a Posti parcel locker or a Posti service point. Pack the return carefully. You may use the original transport packaging, but remove any old labels. If you are returning via a Posti parcel locker, go to posti.fi/palautapaketti. If you return via a Posti service point, clearly write on the shipment:
Your name and address Customer return: 6xxxxx
Example text – returns to a Posti mailbox: Write our return ID xxxxxx (=the logistics contract number of your online store) and our return address on the item:
Company Ltd CUSTOMER RETURN Street Address 1 00000 City
Returns from abroad
An online store that has signed International Customer Return contract (IRS) can offer its customers product returns free of charge from abroad to Finland. The returning item can be dropped off at the customer’s nearest postal outlet abroad. The postage fee of the return is invoiced from the Finnish online store that has signed the return agreement.
Read more about international returns
Customer instructions for returning items when the online store pays for the return from abroad: You can return your ordered items through a local postal outlet. Agree upon the return with our customer service and ask for an address label for the return. Pack the items carefully and attach the received address label on the parcel. Then you can leave the parcel with your nearest service point.
Tell your customers that they can track their items at our website or in OmaPosti application. OmaPosti gives your customers access to real-time item tracking, increases customer satisfaction and reduces the work load of your customer service team. By activating his/her mobile phone number in the OmaPosti application, the customer is automatically informed of deliveries without having to enter an item ID.
You can present this convenient service in your online store as follows: Start using Posti’s mobile application. Select the most suitable pickup location for your purchases in the application and track your item. Download the OmaPosti application to your smartphone from your phone’s application store
Map of Posti outlets and parcel lockers: posti.fi/kartta
See the storage periods of postal items: Storage periods
Please note that the links to Posti’s services may change from time to time. Check the links for functionality on a regular basis.