Skip to main content
Notice

Our customer service is busy due to increased parcel volume. Please check the answers to the most frequently asked questions here.

Item storage times at Posti pickup points

The storage time for items at the pickup points returns to 7 days. (We temporarily extended the storage time for items delivered after March 23.) Based on the data collected from service events as well as customer feedback, the storage time for parcels picked up at Posti outlets and Parcel Lockers will revert to the normal 7 days and the storage time for international letters and parcels picked up from Posti’s outlets will revert to the normal 14 days as of April 25.

PLEASE NOTE! The storage time is stated in the arrival notification sent to the recipient. The information in the arrival notification is always correct. If you receive an arrival notification before April 25 and it has a reference to a longer storage time, it means that we will store your item for longer than normal.

If the state of emergency arising from the coronavirus means you are unable to pick up your item within the pickup times given (7 or 14 days), which have now returned to the normal times, please contact our customer service to find a solution. We have increased the number of our customer service staff as a result of the coronavirus situation.

If you are unable to pick up your item, you can ask someone to pick it up for you. Follow these instructions:

  • If the item is in a Posti parcel locker, another person can pick it up using the locker code that you have received.

  • If the item is at a Posti store or a partner’s store, another person may pick up the item on your behalf by giving the item ID in the notice of arrival and showing a picture ID or driver’s licence.

  • In the case of a parcel subject to a Registration additional service, a registered letter, a letter with advice of delivery or an insured item, a power of attorney and ID are required to pick it up. You can find the power of attorney form here.

Storage times

2 days: An item in a Nearby Locker.

7 days: Parcels at Posti service points or lockers, parcel and transport units that Posti tried to deliver to the recipient .

14 days: All letter items, parcels for which the sender has bought an extended storage time at a Posti store or parcels that have arrived or been returned from abroad that can be picked up at an outlet.

Note: The storage time may be longer than above if the recipient has purchased more storage time from the Item Tracking and Routing service.

If the item is not picked up

If the addressee does not pick up the item within the storage period or refuses to receive it, it will be returned to the sender to the service point nearest to their home address. Posti will send the recipient of a returned item a notice of arrival based on their contact details. This is why it is important that you provide Posti with your own contact details when sending items by marking the information on the item. When you pick up a returned item, you will be charged the cost of the parcel delivery, starting at EUR 5.90.

If the sender refuses to claim the item from Posti, the parcel is directed to undelivered shipment investigation. Posti stores parcels for a period three months, during which the sender can claim the item by paying the claiming and processing surcharges, starting at EUR 10. After the storage period ends, uncollected items are disposed of by Posti. To inquire after an undelivered parcel, contact Posti Customer Service.

The Nearby Locker differs from other Parcel Locker services in terms of the storage period and the processing of returns. The Nearby Locker service is intended for quick exchanges of goods, which is why the storage period is limited to two days. If the recipient does not pick up the goods from the Nearby Locker within that time, Posti will notify the sender. The sender then has two weekdays to pick up the returned Nearby Locker item. If the sender then also fails to pick up the goods left in the Nearby Locker within two weekdays, Posti will forward the goods to the Suomen Löytötavarapalvelu lost&found service. The sender may claim the goods from Suomen Löytötavarapalvelu.