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Retention Periods

If the recipient cannot be reached at the delivery address, or if the item was not picked up from a postal outlet or Posti Parcel Locker, Posti will store the item for a specified period of time. If the item is not collected within the storage period, it will be returned to the sender. The last pickup date is indicated on the notice of arrival, and you can also see it in item tracking.

2 days

Parcel in Nearby locker

7 days

Parcels in service points and parcel lockers Parcel and transport units that Posti tried to deliver to the recipient

14 days

All letter items Parcel with an extended storage period bought by the sender Parcels in service points sent or returned from abroad

If the item is not picked up

If the addressee does not pick up the item within the storage period or refuses to receive it, it will be returned to the sender to the service point nearest to their home address. Posti will send the recipient of a returned item a notice of arrival based on their contact details. This is why it is important that you provide Posti with your own contact details when sending items by marking the information on the item. When you pick up a returned item, you will be charged the cost of the parcel delivery, starting at EUR 5.90.

If the sender refuses to claim the item from Posti, the parcel is directed to undelivered shipment investigation. Posti stores parcels for a period three months, during which the sender can claim the item by paying the claiming and processing surcharges, starting at EUR 10. After the storage period ends, uncollected items are disposed of by Posti. To inquire after an undelivered parcel, contact Posti Customer Service.

The Nearby Locker differs from other Parcel Locker services in terms of the storage period and the processing of returns. The Nearby Locker service is intended for quick exchanges of goods, which is why the storage period is limited to two days. If the recipient does not pick up the goods from the Nearby Locker within that time, Posti will notify the sender. The sender then has two weekdays to pick up the returned Nearby Locker item. If the sender then also fails to pick up the goods left in the Nearby Locker within two weekdays, Posti will forward the goods to the Suomen Löytötavarapalvelu lost&found service. The sender may claim the goods from Suomen Löytötavarapalvelu.