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Picking up an item

How to pick up an item from a Posti Parcel Locker

  1. You will receive a notice of arrival When we’ve delivered your parcel to a Posti Parcel Locker, you’ll receive the details of the Posti Parcel Locker as well as the opening code in OmaPosti, via SMS and via email. Please pick up your parcel within 7 days.

  2. Check your locker number and enter the opening code If the Posti Parcel Locker includes a touchscreen:  Select “Picking up a parcel”. Enter the opening code in the field. Select “Open locker”. If the Posti Parcel Locker includes a keyboard:   First, enter C, then your opening code and finally OK.

  3. Take the parcel and close the locker. Thanks and see you soon!

Note! For outdoor parcel lockers, the opening code is 9 characters long. For other parcel lockers equipped with a keyboard, it is 6 characters long.

See Posti Parcel Locker locations and opening hours

What kinds of parcel lockers does Posti have? Learn more  

How to pick up an item at a Posti outlet

  1. You receive a notice of arrival in your OmaPosti app, via SMS or via email.

  2. Pick up your parcel at a Posti service point Parcels to be picked up at a Posti service point usually have a pickup code that can be used to pick up the parcel from the counter without an identity document. The pickup code is shown in the notice of arrival and the OmaPosti app. Not all items have a pickup code. These include, for example, registered items. You can pick them up with an item ID and an identity document (driver's license, passport or ID card issued by the police). If an identity document is required, the notice of arrival will contain a reminder about this. The OmaPosti app offers the easiest way to find pickup information. In the app, you can see exactly what is needed to pick up the parcel in question and who can pick it up. Pick up your parcel at a Posti outlet within 7 days. Show the pickup code on your phone at the counter.

Pickup information in OmaPosti.
  1. See the locations and opening hours of the Posti outlets

Wondering if your ID is valid?

Accessible pickup location

If your parcel was delivered to a location with access barriers, we can move it to an accessible location where you can pick it up.

Picking up a parcel from a Posti Parcel Locker: You can check with our customer service where your item is located in the locker. If the item was placed in a locker that is too high up, we can change its location.

Picking up a parcel at a Posti outlet: If your parcel ended up in a location with access barriers, we can move it to another Posti outlet. See accessible pickup points on the map.

You can contact our customer service by phone: 0100 5577 For exact opening hours, please see the Customer Service page .

Picking up an item for another person

You don’t always have time to pick up your parcel in time – but don’t worry. Someone can easily pick up your item for you.

You can pick up an item in a Posti Parcel Locker for someone else using the locker opening code.

You can pick up an item at a customer service point for someone else using a pickup code – no identity document or power of attorney is required.

A power of attorney is required if the item is: 

  • A registered letter 

  • A parcel sent as registered 

  • A letter with advice of delivery 

  • An insured item

See the instructions on how to draw up a power of attorney.

Open a ready-made power of attorney template (PDF).

Note! The only exception to picking up a parcel on behalf of another person are items that must be handed over personally. In this case, the sender has purchased a supplementary service specifying that the item may only be handed over to the original recipient. 

Item storage times

Item storage times

Parcels picked up at a Posti Parcel Locker or a Posti outlet

7 days

Parcels that were unsuccessfully delivered home

7 days

Letters collected from Posti 

14 days

Parcels arriving or returned from abroad

14 days

Parcels with an extended storage time purchased by the sender

14 days

An item in an Exchange Locker

2 days

Need more time?

In the OmaPosti app, you can extend the pickup time of a parcel waiting for pickup at a Posti outlet. If an extension is available, the parcel details include the “Extend pickup time” option. The service is subject to a charge.

Check the notice of arrival for the last pickup date.

You can also ask someone to pick up the item for you. Read more about picking up an item for another person.

If you don’t pick up your item

If you haven’t picked up your item by the last pickup date, we’ll return it to the sender. The item is returned for pickup to a Posti outlet on the basis of the sender’s address.

The sender will receive a notice of arrival for the returned item. That’s why it is important that the item includes the sender’s correct contact details. (In addition to electronically submitted information, it is advisable to mark the sender’s details on the item itself.)

If the item is a parcel, the sender will be charged for the cost of the return trip, which is the same as the item’s sending cost (starting from €5.90).

If the item is a letter, neither you nor the sender will be charged for the return.

What if even the sender doesn’t pick up the returned item?

If an item was returned to you and you want to pick it up after the last pickup date, please contact our customer service.

If a returned item is not picked up, we will treat it as an undeliverable item that could not be delivered to the recipient or returned to the sender.

We store returned parcels for 3 months. During that period, you can still pick up the parcel by paying the redemption and handling fees, starting from €10. After that, uncollected parcels are destroyed.

Exchange Locker storage period and returns

As the Exchange Lockers are meant for a quick exchange of goods, the goods are stored for 2 days. If the goods are not picked up from the Exchange Locker during that time, the person who left the goods will receive a notification. After that, they have 2 days to pick up the goods. We will then deliver the goods to Suomen Löytötavarapalvelu, where the person who left the goods can claim them. Read more about the Exchange Locker.