Disruptions
Stay informed about the latest disruptions and updates from Posti.
Delays in international parcel and mail traffic
The security situation in the Middle East is currently causing disruptions to parcel and mail traffic transported by air. Several airlines have suspended flights to the region,...
Our customer service is temporarily congested
Our phone and chat customer service are currently experiencing higher‑than‑usual demand. We’re doing our best to respond as quickly as possible. The congestion is due to a...
Temporary issue with postmarking of Christmas cards has been resolved
A technical fault occurred in Posti’s stamping machine, which may have caused an incorrect postmark date on a small number of Christmas cards. Seasonal greetings will be delivered...
Delays in shipments from outside the EU continue
Shipments arriving in Finland by air from outside the EU are still experiencing delays. The delays are due to missing security data that the countries of origin and the airline...
Delays in customs clearance for parcels arriving outside EU
There may be delays in the handling of parcels arriving from outside the EU. Because of the delays, you may not be able to clear your parcel right away when it arrives to Finland....
Some parcels are currently being routed incorrectly
Due to an IT disturbance some parcels are currently being routed incorrectly. We are investigating the cause of the disruption and apologize for any inconvenience. This does not...
Service break in services that require log-in on the night of Feb 2-3, 10 p.m.-4 a.m.
We will be making changes to our services between 10 p.m. on Feb 2, 2024 and 4 a.m. on Feb 3, 2024. The work will make OmaPosti and all services for consumer and business...
Maintenance break in parcel lockers on Wednesday, January 17, 10–11 p.m.
We will perform maintenance on our parcel lockers on Wednesday, January 17, from 10 p.m. to 11 p.m. During the maintenance break, parcels cannot be picked up or sent from parcel...
Maintenance break in parcel lockers with center screen from Aug 29, 11 p.m. until Aug 30, 1 a.m.
Parcel lockers with a screen in the center will undergo a maintenance break on August 29 at 11 p.m. The break will last approximately two hours, and during it parcels cannot be...
The technical disruption continues to cause delays in the flow of day mail in the Helsinki area
In the Helsinki Metropolitan Area, there are regional delays in the course of daily mail, which apply to the Helsinki postcode areas 00200, 00210, 00240, 00310, 00320, 00400,...
Isn’t the mail arriving?
When you’re expecting a delivery and it doesn’t arrive, first check with the sender who is handling the delivery and contact the correct company. There are about fifteen operators in Finland. When Posti is the distributor, you can contact us:
How to identify a letter delivered by Posti Track item Customer service
