Change information of a dispatched shipment

Change information of a dispatched shipment

Some parcels will have to be redirected to a pickup point other than the nearest one for a quick pickup. Please don’t request a redelivery unless it’s obvious that your parcel’s been delivered to the wrong location.

Only the sender can request a change for an item delivered by us. Please check the Item Tracking details before making a change request. A change can’t be made if:

  • We haven’t received the item (item tracking shows no information about the item or there is only an EDI/e-NOA)

  • The item’s already been delivered to the recipient

  • The item’s already being returned to the sender

  • The item’s been sent to a Corporate Postal Code

An incorrect phone number can be changed free of charge. Other change requests sent to processing are subject to a fee in accordance with our current price list. In addition to the change fee, we’ll also charge you for the potential transportation fee and other service fees. The payment will also be charged if we find your item but realize that the requested change isn’t possible.

We’ll process orders placed by 2 p.m. on the same day. Due to the high volume of items and the nature of the postal delivery process, we can’t ensure a 100% service performance.



1
Item to be changed

Original item information

Original item information

The person who made the change request is the item’s *
The item ID is the unique identifier or waybill issue that identifies the trackable letter or parcel. In the case of a Multi-Parcel Shipment, separate the item IDs with commas.
Use the international format, e.g. number 019 1234567 is in the international format +358191234567
2
Change

Information about the change

Information about the change

3
Notifier

Details of the notifier

Details of the notifier

Details of the notifier

With this form we are only requesting the information we need to process the matter in question.
Read more at personal data processing at Posti.