Only the sender can request a change for an item delivered by us.
Please check the Item Tracking details before making a change request.
A change can’t be made if:
We haven’t received the item (item tracking shows no information about the item or there is only an EDI/e-NOA)
The item’s already been delivered to the recipient
The item’s already being returned to the sender
The item’s been sent to a Corporate Postal Code
An incorrect phone number can be changed free of charge. Other change requests sent to processing are subject to a fee in accordance with our current price list. In addition to the change fee, we’ll also charge you for the potential transportation fee and other service fees. The payment will also be charged if we find your item but realize that the requested change isn’t possible.
We’ll process orders placed by 2 p.m. on the same day. Due to the high volume of items and the nature of the postal delivery process, we can’t ensure a 100% service performance.
With this form, we’re only requesting the information required to process the matter. Read more about personal data processing at Posti.
Extending the storage period
As a recipient, you can buy an extended storage period for your item. To do this, log into OmaPosti and click the blue button that appears in item tracking. If the button doesn’t appear, you can’t buy an extension. In that case, please contact the sender.
Ordering home delivery
As the recipient, you can buy a home delivery for a parcel that’s already been delivered to a Posti outlet if you’re unable to pick up the parcel. Log in to OmaPosti, go to Item Tracking and Routing and click Buy Home Delivery. If the button doesn’t appear, you can’t buy a home delivery.
With this form we are only requesting the information we need to process the matter in question.
Read more at personal data processing at Posti.