Parcel lockers with keypads on the lockers
Pick up from a locker with a keypad
Open the pickup details in OmaPosti or the notice of arrival you received by email or text message.
Open the locker by entering the 6-digit code.
Press C, enter the numbers, press OK.
Take the item and close the door.
Note: After three failed attempts, the keypad will be locked for 5 minutes. If you notice that you entered an incorrect number, press C and start again.
Can't open the door? Make sure that you are at the correct parcel locker. You can find the parcel locker name at the top of the locker. Check the correct pickup point in OmaPosti or on the notice of arrival. Also check the locker number.
Send from a locker with a keypad
Have you received a Helposti code, also known as a Posti sending code, for example from an online marketplace? If so, start from step 2.
1. Buy the shipment in the OmaPosti app or on our website.
Choose the size that best fits your shipment.
Enter the recipient's details and select their preferred pickup point.
Enter your own details.
Pay for the shipment.
2. Reserve a locker.
OmaPosti will guide you in selecting a drop-off point. If you choose this type of parcel locker, you must reserve a locker for your shipment. When making the reservation, you will see how long it remains valid. A locker can only be reserved in OmaPosti.
If you have not already received the Helposti code by email, you will receive it now.
3. Write the Helposti code on the parcel.
Before going to the parcel locker, clearly write the Helposti code on the parcel. You do not need to write anything else on it.
4. Find the correct locker and enter the code.
Find the locker whose number is shown in the reservation details.
Open the locker by entering the 6-digit code. Press C, enter the numbers, press OK.
Place the shipment in the locker and close the door.
5. Track the shipment using Posti's services:
Outdoor parcel lockers
Pick up from an outdoor parcel locker
Open the pickup details in OmaPosti or the notice of arrival you received by email or text message.
At the outdoor parcel locker, find the keypad whose number is shown in the pickup details.
Open the locker by entering the 9-digit code.
Press C, enter the numbers, press OK.
Take the item and close the door.
Note: After three failed attempts, the keypad will be locked for 5 minutes. If you notice that you entered an incorrect number, press C and start again.
Can't open the door? Make sure that you are at the correct parcel locker. You can find the parcel locker name at the top of the locker. Check the correct pickup point in OmaPosti or on the notice of arrival.
Send from an outdoor parcel locker
Have you received a Helposti code, also known as a Posti sending code, for example from an online marketplace? If so, start from step 2.
1. Buy the shipment in the OmaPosti app or on our website.
Choose the size that best fits your shipment.
Enter the recipient's details and select their preferred pickup point.
Enter your own details.
Pay for the shipment.
2. Reserve a locker.
OmaPosti will guide you in selecting a drop-off point. When you choose an outdoor parcel locker, you must reserve a locker for your shipment. When making the reservation, you will see how long it remains valid.
A locker can only be reserved in OmaPosti.
If you have not already received the Helposti code by email, you will receive it now.
3. Write the Helposti code on the parcel.
Before going to the parcel locker, clearly write the Helposti code on the parcel. You do not need to write anything else on it.
4. Open the door using the correct keypad.
At the outdoor parcel locker, find the keypad whose number is shown in the locker reservation details.
Open the locker by entering the 9-digit code. Press C, enter the numbers, press OK.
Place the shipment in the locker and close the door.
5. Track the shipment using Posti's services:
Touchscreen parcel lockers
Pick up from a parcel locker with a touchscreen
Open the pickup details in OmaPosti or the notice of arrival you received by email or text message.
On the parcel locker's touchscreen, select
"Pick up a parcel".
Enter the 6-digit code on the screen and select
"Open locker".
Take the item and close the door.
Note: If the door does not open, make sure that you are at the correct parcel locker. You can find the parcel locker name at the top of the locker. Check the correct pickup point in OmaPosti or on the notice of arrival.
Send from a parcel locker with a touchscreen
Do you already have a Helposti code, also known as a Posti sending code? If so, go directly to step 3.
1. Buy the shipment in the OmaPosti app or on our website.
Choose the size that best fits your shipment.
Enter the recipient's details and select their preferred pickup point.
Enter your own details.
Pay for the shipment.
2. Choose a suitable parcel locker.
After payment, you will see a list of parcel lockers in your area. You can identify touchscreen parcel lockers in the list because they do not require (and do not allow) a locker reservation.
You will receive the Helposti code and further instructions by email.
3. Write the Helposti code on the parcel.
Before going to the parcel locker, clearly write the Helposti code on the parcel. You do not need to write anything else on it.
4. Open the door using the touchscreen.
On the parcel locker's touchscreen, select "Send a parcel".
Enter the Helposti code on the screen and the locker will open.
Place the shipment in the locker and close the door.
5. Track the shipment using Posti's services:
Did you know? At touchscreen parcel lockers, you can also use the Exchange Locker service available online. Postal codes for touchscreen parcel lockers end with the number 5.
Returning a parcel at a parcel locker
Open the shipment in OmaPosti and select "Return a parcel".
If the online store offers free customer returns via Posti, you can continue in OmaPosti by selecting the parcel size, choosing a drop-off point and, if required, reserving a locker. See the instructions above for sending items using different types of parcel lockers.
Self-service points for dropping off parcels
Posti’s self-service point is the easiest way to drop off a parcel with a Helposti code. Some self-service points are located in connection with Posti parcel lockers and service points, while others operate as standalone locations. Self-service points have a printer and a touchscreen for printing parcel labels.
How to do it:
Clearly write the Helposti code on the parcel. You do not need to write anything else on it.
At the self-service point, enter the Helposti code on the label printer's screen.
Attach the printed label to the parcel so that it is not wrinkled and does not extend over the edges of the parcel.
Leave the parcel in the area designated for outgoing Posti parcels (usually a drop hatch, sometimes a roll cage).
6. Track the shipment using Posti's services: