Instructions for e‑commerce

If the delivery type selected by the consumer is not suitable for sending the product, we recommend that the following, for instance, be added to the online store’s general terms of delivery:

• We reserve the right to send small items as letters to your home address.

• We reserve the right to send items exceeding the parcel terminal maximum dimensions to a postal outlet.

Use Posti’s logo when offering Posti’s delivery or payment methods in your online store. Download the logo.

The delivery type options may be presented in the user interface of the online store in a drop-down menu or as radio buttons, for instance. The delivery type is usually selected in the shopping cart.

• Text templates for deliveries

• E-commerce integrations

Posti’s pickup points include Posti's Parcel Lockers and outlets in shops, grocery stores and kiosks. The network consists of over 3,200 pickup points in Finland. To have the most up-to-date list of available pickup points in your online store, use Posti’s Location Service interface when searching for pickup points. This also enables you to use the latest services we offer to online stores, such as Fast track and weekend deliveries.

It is important to us that shipments arrive intact and on time. You can ensure a smooth delivery by carefully packing your parcels and freight as instructed. The more carefully the shipment is packed, the more delays and damages are avoided.

Click here to download packing instructions for parcels and freight.

The recipient’s contact details delivered in the EDI message enable an automatic tracking service for the recipient through Posti’s mobile application and directing of the parcel to the pickup point chosen by the recipient. Remember to always ask your customer to fill in as many contact details as possible in the online store (name, address, mobile phone number and email address) and deliver them to Posti in the electronic advance information, i.e. the EDI message. The mobile phone number is also a precondition for delivering parcels to the popular Posti parcel lockers.

The Customer Return service is used in e-commerce for returning products at the retailer’s expense in Finland. Once you sign a Customer Return contract with us, the consumer may return the products packed by him/her to the address indicated by the online store either through a parcel locker or a postal outlet. Posti charges you for the transport of the returned item.

Customer instructions for returning items when the online store pays for the return:

Example text – returns: You can return your order free of charge via a postal outlet. Pack the items carefully.

Example text – returns using a Helposti code: Order your return code from the address posti.fi/returnparcel by entering the item ID (a code beginning with JJFI). Drop off the parcel at any Posti parcel locker or service point according to the instructions.

Example text – returns without a Helposti code You can return an item through a Posti outlet. Attach the Customer Return address label provided by us or write our return ID xxxxxx (=the logistics contract number of your online store) on the item and take the item to a postal outlet.

Example text – returns to a Posti mailbox: Write our return ID xxxxxx (=the logistics contract number of your online store) and our return address on the item:

Company Ltd CUSTOMER RETURN Street Address 1 00000 City

Returns from abroad

An online store that has signed International Customer Return contract (IRS) can offer its customers product returns free of charge from abroad to Finland. The returning item can be dropped off at the customer’s nearest postal outlet abroad. The postage fee of the return is invoiced from the Finnish online store that has signed the return agreement.

Read more about international returns

Customer instructions for returning items when the online store pays for the return from abroad: You can return your ordered items through a local postal outlet. Agree upon the return with our customer service and ask for an address label for the return. Pack the items carefully and attach the received address label on the parcel. Then you can leave the parcel with your nearest service point.

Tell your customers that they can track their items at our website or in OmaPosti application. OmaPosti gives your customers access to real-time item tracking, increases customer satisfaction and reduces the work load of your customer service team. By activating his/her mobile phone number in the OmaPosti application, the customer is automatically informed of deliveries without having to enter an item ID.

You can present this convenient service in your online store as follows: Start using Posti’s mobile application. Select the most suitable pickup location for your purchases in the application and track your item. Download the OmaPosti application to your smartphone from your phone’s application store

Map of Posti outlets and parcel lockers: posti.fi/kartta

See the storage periods of postal items: Storage periods

Please note that the links to Posti’s services may change from time to time. Check the links for functionality on a regular basis.

Pickup from a Posti service point or a parcel locker

Arrives within 1–2 weekdays of sending. Also deliveries on Saturdays. Available for pickup for 7 days. Can be tracked.

You will receive the parcel at the Posti service point or parcel locker of your choice. You can track the item online or via the OmaPosti app. Posti is a sustainable Finnish choice.

Small parcel to door or mailbox

Arrives within 2–5 weekdays of sending. Can be tracked.

Depending on the size, the parcel is delivered either to your mailbox/mail slot, or left behind your door. You will receive a message when the parcel has been delivered. You can track the item online or via the OmaPosti app. Posti is a sustainable Finnish choice.

Home Parcel, less than 35 kg:

Posti Home Delivery at an agreed time

Home delivery at an agreed time. On weekdays from 9 a.m. to 9 p.m., and also on Saturdays in the busiest areas. You will be asked to select a delivery time when the parcel has been on its way for 1–2 weekdays. At the same time, you can choose whether to receive the parcel face-to-face or have it left on your doorstep.

You can track the item online or via the OmaPosti app. Posti is a Finnish choice that supports Finnish work.

Express freight Evening 21, up to 85 kg, options without additional services and with them:

Posti Home Delivery (yard delivery)

Home delivery at an agreed time. On weekdays from 9 a.m. to 9 p.m., and also on Saturdays in the busiest areas. You will be asked to select a delivery time when the item has been on its way for 1–2 weekdays.

The item will be left in the yard next to the place where the delivery vehicle stops.

You can track the item online or via the OmaPosti app. Posti is a Finnish choice that supports Finnish work.

Posti Home Delivery + carry-in service

Home delivery at an agreed time. On weekdays from 9 a.m. to 9 p.m., and also on Saturdays in the busiest areas. You will be asked to select a delivery time when the item has been on its way for 1–2 weekdays.

We will carry the item indoors to the desired location (weight limit 85 kg).

You can track the item online or via the OmaPosti app. Posti is a Finnish choice that supports Finnish work.

Posti Home Delivery + installation

Home delivery at an agreed time, on weekdays from 9 a.m. to 9 p.m. We will call you to arrange a delivery time when the item has been on its way for 1–2 weekdays.

We will carry the item indoors to the desired location. We will install the device during the same visit.

You can track the item online or via the OmaPosti app. Posti is a Finnish choice that supports Finnish work.

Posti Home Delivery + removal of old items

Home delivery at an agreed time. On weekdays from 9 a.m. to 9 p.m., and also on Saturdays in the busiest areas. You will be asked to select a delivery time when the item has been on its way for 1–2 weekdays.

We will carry the item indoors to the desired location. We will pick up the old device, which is replaced by the new device.

You can track the item online or via the OmaPosti app. Posti is a Finnish choice that supports Finnish work.

Posti Home Delivery + installation service and removal of old items

Home delivery at an agreed time, on weekdays from 9 a.m. to 9 p.m. We will call you to arrange a delivery time when the item has been on its way for 1–2 weekdays.

We will carry the item indoors to the desired location. We will install the device during the same visit. We will pick up the old device, which is replaced by the new device.

You can track the item online or via the OmaPosti app. Posti is a Finnish choice that supports Finnish work.

If you use 1-3 word description at the online store checkout, you can use these:

• We deliver sustainably

• Millions of fossil-free deliveries

• In accordance with climate science

This text you can use as additional information:

Millions of fossil-free deliveries

Did you know that Posti is among the top 1% of companies in terms of sustainability? This assessment was made by Ecovadis, a provider of business sustainability ratings.

Already, we transport over 10 million parcels a year completely fossil-free. By 2030, all of our parcels will be transported entirely fossil-free.

Read more about Posti's sustainability work

For parcels delivered to a pickup point or parcel locker in Sweden and Denmark: 

Delivery to pickup point 

2–6 business days after shipping. Choose a service point or parcel locker. Trackable. 

Deliveries: Mon–Fri in Sweden and Mon–Sat in Denmark. You'll receive a pickup notice. 

For parcels delivered to a customer’s home in Sweden and Denmark:

Home delivery  

2–6 business days after shipping. Delivery on Mon–Fri 08:00–17:00 with prior notice. Trackable. 

In Sweden, the parcel is left at the door. In Denmark, a signature is needed upon delivery. You can also redirect the parcel to a pickup point. 

For parcels delivered for pickup (usually to a parcel locker) in Estonia, Latvia and Lithuania:

Delivery to pickup point 

1–4 business days after shipping. Choose a service point or parcel locker. Trackable. 

You'll receive a pickup notice. Deliveries Mon–Fri, except in the capital regions also on weekends. 

For parcels delivered to the customer’s home in Estonia, Latvia and Lithuania:

Home delivery  

1–4 business days after shipping. Delivery on Mon–Fri 09:00–18:00. Trackable. 

Deliveries also on Saturday. On the delivery day, you will receive a notification about a 2-hour period when your parcel is expected to arrive. 

For parcels delivered to the customer's home in 14 European countries:

Home delivery 

3–9 business days after shipping. Trackable. 

In most countries, you can also redirect the parcel to a pickup point. You'll receive a delivery notice in advance. 

For parcels delivered to the customer’s home in about 180 countries (faster than the Priority delivery method):

Home delivery 

Fastest worldwide home delivery. EU 1–4 days, rest of the world 2–9 days (business days after shipping). Trackable. 

Deliveries Mon–Fri during daytime. A signature is needed upon delivery. 

For parcels delivered to the customer's home worldwide (except to a pickup point in a few countries):

Home delivery 

Worldwide home delivery. Nordics 3–6 days, other Europe 2–8 days, rest of the world 6–15 days (business days after shipping). Trackable. 

Deliveries Mon–Fri during daytime. In some countries (e.g., Sweden, Norway, Iceland), delivery is to a pickup point.