How to send parcels with an sending code

The Helposti code is a six-character sending code that allows you to send a parcel without a separate address label. Write the Helposti code on the parcel and take it to the nearest parcel locker or service point. With the code, the bar code required for mailing is generated for the parcel. When you pack your item according to our tips, it will withstand transport and arrive on time.

Packaging instructions

• Write the sending code clearly Write the code in a visible place on the parcel with a waterproof marker, for example. We recommend that the text is at least 3 cm high. Also write the same code on a piece of paper and put it inside the parcel. Add also name pf the sender.

• Hide old markings If you are using recycled packaging materials, remove or cover old address information, bar codes, previous sending codes and other markings, as these may complicate the delivery.

• Choose a strong enough package Use a sturdy box or other durable material. A plastic bag will not protect the contents during transport.

• Select the right size The parcel must be large enough and have a clear shape. Avoid packages that are too small or round and packages with protruding parts. The minimum dimensions are 1 × 15 × 15 cm, as parcels that are too small can get lost. Small items such as jewelry should first be wrapped in paper and then placed in a larger parcel.

• Protect the contents carefully Fill the empty spaces with paper or plastic to make sure that the goods cannot move. Moving contents may be damaged during transport. Close the parcel carefully with wide tape, for example, and reinforce the seams and edges in particular.

• Avoid materials to which the sticker will not adhere Delivery stickers do not adhere to fabric or masking tape. Use cardboard or plastic that the stickers adhere to securely.

• Use a clean and undamaged package If you are reusing a product package, make sure that it is clean and odorless. If necessary, protect the contents of the item with a plastic bag.

• Pack sensibly Do not pack too tightly or use too much tape. It must be easy to open the parcel without damaging the contents. A well-packaged item is also easy to open.

Send from a parcel locker with a Helposti code

Finding the Helposti code: If you sell the product on a resale platform, you will get the code directly from there.

1. Prepare the parcel

• Pack the item and write the Helposti code and your own name on the parcel according to the instructions. No other address information is needed.

2. Select a parcel locker and a locker in the OmaPosti application

• Go to the parcel's details and choose a parcel locker as the sending location.

• The application shows the nearest parcel lockers, and you can also search for parcel lockers by postal code.

• Choose the locker based on the size of the parcel (S, M, L or XL).

• If the parcel locker requires a reservation, you can make it directly in the application. Choose the drop-off point and make a one-hour reservation for the locker. If the parcel locker has a touchscreen, no reservation is needed. Go to the parcel locker and follow the instructions on the touchscreen.

3. Check the reservation and take the parcel to the parcel locker

• The confirmation shows the last drop-off time, the locker number and the opening code.

• Open the locker as instructed, put the parcel in and close the door.

4. Mark the parcel as dropped off in the application and track its journey in OmaPosti If you need more time or want to change your reservation

• You can extend the reservation time by one hour. The extension can be made only once.

• If the reservation ends or you cancel it three times, you can take the parcel to a Posti service point or use a touchscreen parcel locker which doesn't require a reservation.

• If you reserved the wrong locker size, cancel the reservation and make a new one for a locker of the right size.

• If you notice that the parcel doesn't fit in the locker when you open it, you cannot reserve a new locker in the same parcel locker. In that case, take the parcel to a Posti service point. Good to know:

• If you enter your code wrong, the keypad will lock for five minutes after three failed attempts.

• If you still can’t open the locker after three attempts, our customer service will be happy to help. Read more about Posti Parcel Lockers

Send from a service point with a Helposti code or a QR code

Send parcels easily with a Helposti code and a QR code. The Helposti code is sufficient for sending, but the QR code speeds up the process at the service point. 1. Finding the Helposti code and the QR code Once the item is registered in Posti’s system, it appears automatically in OmaPosti. When you open the item information, you can see both the Helposti code and the QR code. You will also receive the codes by email, but OmaPosti is the fastest way to access them when you need them. 2. Packing the item Pack the item according to the instructions and write the Helposti code and your own name on the parcel. 3. Take the parcel to a service point Deliver the parcel to the service point of your choice. You can find the nearest service point in our service point search. 4. Show the QR code at the service point At the service point, all you need to do is show the QR code from the OmaPosti application. The code is scanned on site, which speeds up the process. If you wish, you can also send the parcel without a QR code by using the Helposti code — in this case, the staff enters the code manually in the system.

Terms of delivery

Items that do not comply with the terms of delivery are not accepted and may be returned to the sender. An item may not comply with the terms of delivery if it is, for example:

• Too small (minimum size 1 × 15 × 15 cm)

• Hazardous (such as chemicals or sharp objects that can puncture the package)

• Non-compliant with the packaging instructions (e.g. a fragile item without adequate protection)

• Too large – clearly exceeds the dimensions given for the parcel size of your choice