1. General information
What is Posti Remote Home Storage?
Posti Remote Home Storage gives you more space at home with ease. Use the app to order a pickup for your items and pack them in advance. Posti collects the items from your home and takes them to storage, so you do not need to worry about transportation.
How is the service different from self-storage?
With Posti Remote Home Storage, you do not need to transport or carry your items yourself or visit the storage facility. You can conveniently manage everything related to storage in the app or online service.
Who is the service suitable for?
The service is suitable for you when you need more space at home. Remote storage can also help when you temporarily need extra space, for example during a move or another life change.
Where is the service available?
The service is initially available in the Helsinki metropolitan area, in the postal code areas of Helsinki, Espoo, Vantaa and Kauniainen.
2. Ordering the service
How do I start using the service?
You can start using the service by placing your first order on the website or in the app. When you add details of the items you want to store, you will receive a price estimate for their transport and storage.
3. Pickup and delivery
How do I get my items back?
You can order some or all of your stored items back through the app or website. Simply choose a suitable time for the return delivery.
Do I need to carry or transport my items myself?
No. Pack your items in advance, and we will collect them from you and transport them to the storage facility. You therefore do not need your own car to transport the items.
Can I choose the pickup and delivery time?
You can choose a suitable available time in the app’s booking calendar.
Can I collect my items from the storage facility?
You cannot collect items from the storage facility yourself; we will deliver them to you when needed. Customers do not have access to the facility, helping keep your items and those of other customers secure. When you need your items, order a return delivery.
Can I cancel a transport booking?
If there are more than two business days until your booked transport, you can change or cancel it free of charge in the app or online service. If the transport is not cancelled and cannot be completed for a reason attributable to the customer, Posti may charge the price specified in the price list for the unsuccessful transport.
How can I track my transports?
You can view details of your Posti Remote Home Storage transports in the app and online service. You will also receive transport notifications in OmaPosti.
4. Storage
Is the storage facility secure?
Yes. Items are kept in a heated and monitored storage facility that customers cannot access. Only storage facility personnel have access, which helps protect your items and those of other customers. Each item is individually identified and its details are saved in the service so that it can be recognised and located in the facility.
What can I store?
You can store ordinary household items. Small and medium-sized items are stored in moving boxes, while larger items, such as furniture, are stored separately.
What can I not store?
Under the terms of use, the following items are prohibited:
Car tires
Objects that pose a danger to persons handling the goods
Substances and objects that may cause damage to the environment, the warehouse or other stored property e.g. goods containing mold, pest insects or other similar harmful substances
Highly flammable substances and large batteries e.g. petrol, propane, aerosols, solvents and paints e.g. car and electric bicycle batteries, damaged batteries, and damaged electronic devices containing batteries
Explosives, weapons and firearm accessories e.g. fireworks, gunpowder, weapons, cartridges and dynamite
Toxic and hazardous chemicals e.g. pesticides, acidic or solvent substances and radioactive materials
Illegal substances and items, and substances and items subject to a permit e.g. drugs, stolen property and prescription medications
Food items and perishable products e.g. fresh or frozen food, beverages and products of animal origin
Living or dead biological material e.g. animals, plants, insects and their remains
Cash, jewels and precious metals e.g. banknotes, coins, gold bars, diamonds and valuable jewelry
Particularly sensitive electronics that are difficult to transport e.g. televisions larger than 50 inches without their original packaging
Valuable or irreplaceable documents and items e.g. passports, wills, securities, valuable works of art and collectibles, and coin and stamp collections
Is the storage facility heated?
The storage facility is heated and ventilated. However, Posti Remote Home Storage is not suitable for products that require a constant or precisely controlled storage temperature, such as medicines or food.
Can I visit the storage facility?
For security reasons, only storage facility personnel may access the facility. This helps us keep your items and those of other customers secure.
However, you can check your stored items in the app or online service and order them back at any time.
5. App
How do I download the app?
You can find the Posti Remote Home Storage app in your app store under the name Posti Remote Home Storage.
Where can I check what I have in storage?
The app and online service show a list and photos of your stored items. You can also add your own descriptions to the items.
Is the app separate from OmaPosti?
The Posti Remote Home Storage app and online service are currently separate from OmaPosti. However, you can sign in to Posti Remote Home Storage using the same Posti credentials as for OmaPosti.
6. Pricing and payment
How am I charged for the service?
You can add the commonly used payment cards in Finland to the service. Storage and transport are charged monthly based on actual use.
How does pricing work?
The storage price is based on the price list and the volume of the items you store. This means you only pay for the storage space you use. You can find the service price list here.
Is there a minimum price or minimum billing period?
The minimum storage charge is one month. If you store your items for less than a month, you will be charged for one month of storage. For storage lasting longer than one month, the price is calculated by the day.
How does the price estimate provided by the service work?
When you add details of the items you want to store, you will receive an estimate of their storage price. The estimate is based on the typical volume of similar items. The items are measured when they arrive at the storage facility, and you pay according to the space they actually occupy. You will receive confirmation of the volume of your items once they have arrived at the facility.
7. Packing
Can I use my own moving boxes?
The service’s moving boxes are included in the price, and your items should be packed in them. Larger items that are easier to transport and store in their original packaging may be left in that packaging. When you start using the service, we will deliver the number of moving boxes you ordered.
How should I pack my items?
When you start using the service, you will receive packing instructions and the necessary packing materials. Please make sure your items are packed well enough for transport and storage, as we cannot transport or store items that have not been packed in accordance with the instructions. You can find more detailed guidance in the packing instructions.