Instructions for sending parcels

Sending online is always cheaper. The size determines the price. 

If you prefer to send your parcel at an outlet, the price depends on the weight. Starting from €9.90. Parcels from Posti outlet.

You can pay for your item online or in the OmaPosti application. You can pay using online banking, a credit card or a payment transfer. You can then drop off your parcel at a convenient Parcel Locker or Posti outlet.

See here for detailed instructions:

1. Open OmaPosti or send here.

2. Select parcel size.

3. Enter the recipient’s details. Fragile or otherwise special? Select supplementary service.

4. Check information. If you have several parcels, add them all at once.

5. Enter your details and pay for the item using online banking, credit card or a payment transfer. You’ll receive a Helposti code.

6. Once your payment has gone through, you can choose a location for dropping off your parcel.

7. Write the Helposti code, the recipient’s name and address as well as your details on the parcel.

8. Drop your parcel off at a parcel locker or a Posti outlet.

And that’s a wrap! Easy as pie!

Of course! All you need is the recipient’s name, address and phone number. If you don’t know the recipient’s mobile phone number, they’ll receive a printed notice of arrival. You can see the exact price here .

Pssst. It’s always cheaper to send online.

Sure. You can do it at a Posti outlet. But you’ll need a phone number online and in OmaPosti.

If you don’t know the number, the recipient will receive a printed notice of arrival, which takes a couple of days to arrive. On the other hand, if you can find out the recipient’s number, they can get the notice of arrival instantly via SMS.

Yes! Good old Cash on Delivery still works! The recipient claims the parcel from a Posti outlet by paying the preliminary amount set by you. The money will be in your account in a few days.

Don’t worry. You can’t make an omelet without breaking some eggs. 

If your item hasn’t been sent yet, you can cancel it here.

If it has been sent, you can change the recipient’s information here.

You can pay for the item using online banking, a credit card or a payment transfer. At Posti outlets, you can use a bank or credit card – or plain old cash.

XXL, XXL-Plus 1, XXL-Plus 2 Max longest side + circumference: 300 cm (longest side + circumference) Max weight: 25 kg How to measure longest side + circumference

Step 1: identify and measure the longest side of your parcel (S1) Step 2: measure the circumference (S2 + S3 + S4 + S5) Longest side (s1) + circumference (S2 + S3 + S4 + S5) = your total

If the total is max 300 cm with a max weight of 25kg the shipment can be sent as a parcel.

If either dimensions or weight exceeds allowed max, the shipment will need to be sent as freight.

Write the Helposti code, the recipient’s name and address as well as your details on the parcel.

Strong and robust does the trick! Choose the method based on the item’s size and use undamaged, durable cardboard or plastic.

If necessary, use bubble wrap, polystyrene or styrofoam for padding.

Avoid irregular or round items to make sure the parcel is not damaged on the way.

Of course! You can use any packaging materials – and feel free to recycle. Just make sure that packaging is undamaged and durable. And always remember to cover old labels!

If you want, you can drop it off today! The Parcel Locker compartment is reserved for you for 24 hours. Take the parcel to a Posti outlet within two weeks.

There are two types of locker, and they both work slightly differently. You’ll get clear instructions by email once you’ve paid for your item and selected the Parcel Locker where you want to drop of your item. You can also find instructions on the side of each Parcel Locker. You can do it!

Check that you’re at the right Parcel Locker.

Do the locker number and opening code match.

Parcel Lockers work in a couple of different ways: If you are using the Parcel Locker’s own keypad, you can open the locker by entering the 6-digit locker code. If you use the on-screen keypad, you can open the locker by entering the Helposti code (numbers and letters)

The keypad will be locked for five minutes after three failed attempts. If you still can’t get the locker open after three attempts, go to customer service.

Of course you can! You can drop off your item at a convenient outlet. Write the Helposti code, the recipient’s name and address as well as your details on the parcel.

Very close! Service points

The Helposti code is a string of numbers and letters that ensures a parcel reaches its recipient. The Helposti code is used to send parcels. The Helposti code is written on the parcel in addition to the recipient’s name and address and the sender information. For older Posti Parcel Lockers, the Helposti code is also used to open the locker.

You will receive the Helposti code after paying for the sending of the parcel online.

It will, as long as you have written the Helposti code, the recipient information and the sender information on the parcel. You can track your parcel using the item ID in the OmaPosti app or on the item tracking page.

You need to fill out a refund form. Request a refund here.

• Select “Parcel or letter paid online”

• Write “Disruption” as the reason

• If you didn’t get an order number, please write your bank’s reference number in the field

• Enter the other requested information and submit the form

We will seek to refund your money as soon as possible.