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How to send parcels in Finland

On this page, you will find instructions on how to send parcels in Finland as a Posti contract customer.

Pack and measure the item

Pack your item carefully so that the parcel reaches its destination intact. See the packaging instructions and parcel dimensions guidelines on Posti’s consumer pages.

Content restrictions to keep in mind

As a contract customer, you can send dangerous goods safely and in accordance with the law in Finland – read the content restrictions and dangerous goods instructions before sending.

How to start sending parcels

  1. Sign a contract to become a Posti customer – you'll get access to contract prices.

  2. Send parcels easily with OmaPosti Pro, SmartShip or directly from your online store.

  3. You can order regular pickup or a one-time pickup for your parcels or take the parcels to your nearest service point.

  4. We will deliver your parcels efficiently and also take care of returns.

Set up your contract

Read the parcel-specific instructions

Sending 

Send postal parcels easily with SmartShip, OmaPosti Pro or directly from your online store. You can order regular pickup or a one-time pickup for your parcels or take the parcels to the nearest Posti service point. The item must have an address label approved by Posti. You can make an address label with SmartShip’s label printing program, which also sends electronic advance information about the item (EDI message). 

Delivery 

Postal parcels are delivered to a Posti Parcel Locker or a Posti service point. The recipient will receive a notice of arrival by SMS and email and in OmaPosti. If the item is not picked up, a reminder message will be sent on the fourth day. Items are stored for five (5) days. Parcels that are not picked up will be returned to the sender. The item can be easily tracked in OmaPosti Pro or on our website with the item ID. 

Return 

If your customer wishes to return the item, you can print a return address label using SmartShip, the Posti website or your own system or order one from Posti's customer service. Include the label in the item or send it to your customer later if needed. The parcel can be returned to a Posti service point or a Posti Parcel Locker, and a separate pickup can also be ordered for it. Learn more about customer returns. 

Sending 

The item must have an address label approved by Posti. You can make an address label with SmartShip’s label printing program, which also sends electronic advance information about the item (EDI message). The item information must also include the recipient’s mobile phone number. 

Delivery 

We deliver items to the recipient's mail slot, box or doorstep. Deliveries are made on weekdays. If the item exceeds the maximum dimensions, it will be delivered to the local post office for pickup. The parcel will be stored for seven (7) days at the local post office and items that are not picked up will be returned to the sender. The item can be easily tracked in OmaPosti Pro or on our website with the item ID. 

Return 

If your customer wishes to return the item, you can print a return address label using SmartShip, the Posti website or your own system or order one from Posti Customer Service. Include the label in the item or send it to your customer later if needed. The parcel can be returned to a mailbox, a Posti service point or a Posti Parcel Locker.

Sending 

You can send Home Parcels easily using OmaPosti Pro, SmartShip, your online store’s plugins or integrations. You can order regular pickup or a one-time pickup for your parcels or take the parcels to the nearest Posti service point. The item must have an address label approved by Posti.   

Delivery 

The Home Parcel service includes one delivery attempt. In bigger cities, we will send a message to the recipient. Through this message, the recipient can choose a delivery time that best suits them. If the recipient does not choose a delivery time within three (3) days, we will contact them by phone. If we are not able to reach the recipient and they do not choose a delivery time themselves, the item will be returned after seven (7) days. In areas where recipients cannot yet choose a delivery time, we will always call the recipient to agree a delivery time. If the recipient cannot be reached, a contact request will be sent to them. If the recipient does not contact us, we will return the item after seven (7) days. The item can be easily tracked in OmaPosti Pro or on our website with the item ID.  

Return 

If your customer wishes to return the item, you can print a return address label using SmartShip, the Posti website or your own system or order one from Posti Customer Service. Include the label in the item or send it to your customer later if needed. The parcel can be returned to a Posti service point or a Posti Parcel Locker, and a separate pickup can also be ordered for it.

Sending 

Send Express parcels easily with SmartShip, OmaPosti Pro or directly from your online store. You can order regular pickup for your parcels or take the parcels to a service point. The item must have an address label approved by Posti (or a Helposti code). You can make an address label with SmartShip’s label printing program, which also sends electronic advance information about the item (EDI message). Helposti codes can be created in OmaPosti Pro. 

Delivery 

The Express parcel service includes one delivery attempt. If the recipient is not at home, we will leave a notice of arrival for them and take the parcel to the nearest available pickup location, where the item will be stored for seven (7) days. Parcels that are not picked up will be returned to the sender. The item can be easily tracked in OmaPosti Pro or on our website with the item ID. 

Return 

If your customer wishes to return the item, you can print a return address label using SmartShip, the Posti website or your own system or order one from Posti Customer Service. Include the label in the item or send it to your customer later if needed. The parcel can be returned to a Posti service point or a Posti Parcel Locker, and a separate pickup can also be ordered for it.

By starting to use Customer Return, you’ll be able to offer your customers an easy and free way to return online purchases. We have also compiled example texts that you can use in your online store to let your customers know you offer free returns. 

Items can be returned using a return address label or a Helposti code. Items can be dropped off in a Posti Parcel Locker or at any Posti service point. Items less than 3 cm thick can also be dropped off in a mailbox. The progress of parcels being returned can be tracked in real time using OmaPosti Pro. 

The item to be returned is delivered to the address indicated in the Customer Return contract. If the recipient cannot be reached, the item will be transported to a posti service point for pickup. The notice of pickup is delivered by letter. 

See also: Returns from abroad 

The dimensions of a parcel to be returned: 

  • Minimum size: 1 x 15 × 15 cm, min. weight 100 g 

  • Maximum size: 60 x 60 x 100 cm, max. weight 25 kg 

  • Maximum size with the Oversized additional service: The maximum length of the longest side is  240 cm, circumference 350 cm (longest side + circumference), maximum weight 35 kg. 

  • We will charge an additional fee if the maximum dimensions are exceeded. 

Returns without a Customer Return contract 

If you haven’t signed a Customer Return contract with us, your customer will need to pay the fee for returning the parcel themselves. We will charge you the cost of a return if the item is not picked up before the storage period expires, the item’s postage has not been paid and you don’t have a Customer Return contract. 

Product terms and prices