iPost and iPost Web instructions and materials

iPost is a printing and mailing service for the multi-channel communications of businesses of all sizes. Via iPost, you can send your material to us electronically. We will deliver them to the recipients as desired: either electronically or as a traditional letter, printed, placed in an envelope and safely delivered.

The OmaPosti and Suomi.fi messaging channels are used for electronic delivery.

iPost letters are printed on blank A4 paper and the envelopes are C5 or C4 window envelopes. Letters with a maximum of nine sheets are placed by a machine in C5 envelopes and letters with less than 60 sheets are placed in C4 envelopes. Letters with more than 60 sheets are placed in envelopes or packed in boxes by hand.

We also print letters in iPost using four-color printing, so all colors are possible.

iPost supports material sent in PDF and EPL format. By separate agreement, the iPost service can also be implemented using material produced by the customer’s own system.

In iPost, we will receive your letter materials as PDF filesand print them out. In addition to the PDF file, we will also need an XML file that supports the file in question, including, for example, address information for letters and the selected delivery speed.

EPL stands for "Elektroninen PostiLiikenne" ("Electronic Postal Traffic"). An EPL file is line-formatted data that contains batch and letter-specific control lines as well as lines to be printed on the letter. For more information on creating an iPost EPL file, please see the iPost design instructions.

Letter files are sent to the iPost service directly from the software. There are a number of different data transfer methods available, of which SFTP data transfer is recommended. If necessary, it is also possible to use FTP data transfer. VPN tunneling is also possible.

With the SFTP and FTP data transfer methods, it is possible to connect automatic email confirmation to a maximum of three email addresses (subject to a one-time fee). The service is ordered from customer service.

It is no longer possible to cancel a batch of iPost letters once they have been received in our production. The reason for this is that the iPost files start to be distributed to our different printing points as files to be printed as soon as they arrive.

The most common reason for the need to cancel letters is that the file has been sent twice. However, there is a blocking service for this: “double file checking” (subject to a one-time fee). The service will warn you that the iPost file is about to be sent for a second time. You can order the service from customer service.

The names of the files do not matter. However, special characters, spaces, commas, ä or ö, etc., must not be used in the names. We recommend using unique file names in your sending routine to avoid recording over files with the same name.

iPost PDFs can be printed on both sides of the paper. If the letter is printed on both sides and the number of pages is odd, one blank page is added as the last page. The blank page will be invoiced as an additional page. If a letter is defined as a letter to be printed on both sides of the paper, this will apply to the entire letter.

We process the materials we receive as confidential, and we use appropriate security methods to ensure data protection. Read more about data protection in the service description.

The PDF files sent to iPost are usually printed, placed in envelopes and handed over to Posti for delivery the following weekday if you send the materials by midnight.

More detailed information about the schedules and the service level of the letters (Priority and Economy) can be found in the service description. The delivery times of Priority and Economy letters are in line with Post’s delivery times.

It is possible to electronically deliver letters sent via the iPost service to the recipient in the OmaPosti service if the consumer customer has registered as a user of OmaPosti online or in a mobile app.

Letters sent via the iPost service can be delivered electronically to the Suomi.fi messaging service if the recipient is registered as a Suomi.fi message user. Suomi.fi can be used to send electronic letters to both consumers and businesses.

A fee according to the price list will be charged for starting to use the service. See the price list.

Letters sent via iPost will be invoiced according to usage. The more letters you send, the cheaper the unit price of the letters becomes.

The monthly fee is only charged for the months in which the service is used.

The invoicing period is one month. The monthly fee is only charged for the months in which the service is used.

We recommend that you use a department code for the items so that you can break down the costs among different items.

Please get in touch with our customer service. We will help you with starting to use the service, changes, testing and invoicing.

You can get help with issues such as routing requests, invoicing, technical questions, and other inquiries in the contract customer's service portal.

Go to the Service Portal

• Support in Finnish is available on weekdays from 8:00 a.m. to 4:00 p.m.

• Support in English for disruptions is available 24/7

If the portal is not available, you can contact us by phone (customers only: +358 9 5846 6200