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Our customer service is busy due to increased parcel volume. Please check the answers to the most frequently asked questions here.

Customs slips and declarations

To EU countries

Documents or goods

No customs documents

Non-EU countries and special regions outside the EU excise and VAT area


No customs documents for thin (less than 3 cm) document items. For larger items, customs declaration with a bar code CN 22.


Value of item less than €300 Customs declaration with a bar code CN 22 (small) or CN 23 (large).

Value of item between €300 - €1000 Customs declaration CN 23.

Value of item over €1000 Customs declaration CN 23 and Customs' online export declaration

There are country-specific requirements for customs clearance documents. Check out Country specific information.

Customs declaration (CN 22)

Customs declaration(CN 23)