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Notice

Our customer service is busy due to increased parcel volume. Please check the answers to the most frequently asked questions here.

Sending letters abroad as a contract customer

When sending letters containing goods to the EU Member States, no separate customs declaration is needed. When sending letters to other countries, please see the instructions.

See frequently asked questions about the coronavirus.Read the Q&A

Economy Letter

Invoicing with mailing list

Items indicated on a mailing list must include a Port Payé payment indication (PP) for Economy Letters according to Posti’s instructions. Report the information of the shipment lot, such as the payer, product number, quantity, zone and unit or total weight in an electronic mailing list.

Pack international Priority and Economy letters in their own boxes with the address information facing the same direction. If there are only a few, you can place them in the same box with domestic letters, itemized by mailing type. Use rubber bands to bundle the shipments. Attach to each shipment lot a covering letter of an electronic mailing list or a control label with mailing list number. Remember to mark the electronic mailing list as completed before the items are delivered to the posting place.

The postalcenters of Helsinki, Tampere, Kuopio and Oulu are the primary posting places, posting time by 5 p.m. at the latest. When items are posted at a terminal, one (1) working day is added to the delivery time. If you are using the Pickup and Delivery Service, please make sure that the items are delivered to the posting place by the last posting time. Batches of less than 100 pcs can be dropped off at a Posti service point or a corporate service point. You can check the locations and posting times here. The items must not be dropped off in a mailbox.

Posti Pre-Paid Envelope

Posti Pre-Paid Envelopes can be dropped off in a mailbox, a Posti outlet, a postal center or the pick-up transport (subject to a charge) can be used.

Franking machine

Ordinary letter items can be dropped off in a mailbox, a Posti outlet, a postal center or the pick-up transport (subject to a charge) can be used. If you drop items off in a mailbox after its latest emptying time, stamp them with the following day’s postmark or an additional zero-euro postmark.

International items must always be furnished with the Priority or Economy marking, indicating the delivery speed. International letter items without Economy marking are handled as Priority items.

Pricing Service

Separate the domestic letters, international letters and express letters intended for the pricing service in their own transportation boxes. Place a signed and dated work order form (control label) on top of the letters in each box. When mailing international letter items, clearly indicate in additional information whether the item is an international Economy or Priority letter. See instructions for filling out the form and more detailed mailing instructions here.

The items can be dropped off at a Posti outlet or a postal center, or the pick-up transport (subject to a charge) can be used. The items must not be dropped off in a mailbox.

Priority letter

Invoicing with mailing list

Items indicated on a mailing list must include a Port Payé payment indication (PP) for Priority Letters according to Posti’s instructions. Report the information of the shipment lot, such as the payer, product number, quantity, zone and unit or total weight in an electronic mailing list.

Pack international Priority and Economy letters in their own boxes with the address information facing the same direction. If there are only a few, you can place them in the same box with domestic letters, itemized by mailing type. Use rubber bands to bundle the shipments. Attach to each shipment lot a covering letter of an electronic mailing list or a control label with mailing list number. Remember to mark the electronic mailing list as completed before the items are delivered to the posting place.

The postal centers of Helsinki, Tampere, Kuopio and Oulu are the primary posting places, posting time by 5 p.m. at the latest. When items are posted at a terminal, one (1) working day is added to the delivery time. If you are using the Pickup and Delivery Service, please make sure that the items are delivered to the posting place by the last posting time. Batches of less than 100 pcs can be dropped off at a Posti service point or a corporate service point. You can check the locations and posting times here. The items must not be dropped off in a mailbox.

Posti Pre-Paid Envelope

Posti Pre-Paid Envelopes can be dropped off in a mailbox, a Posti outlet, a postal center or the pick-up transport (subject to a charge) can be used.

Franking machine

Ordinary letter items can be dropped off in a mailbox, a Posti outlet, a postal center or the pick-up transport (subject to a charge) can be used. If you drop items off in a mailbox after its latest emptying time, stamp them with the following day’s postmark or an additional zero-euro postmark. International items must always be furnished with the Priority or Economy marking, indicating the delivery speed. International letter items without Economy marking are handled as Priority items.

Pricing Service

Separate the domestic letters, international letters and express letters intended for the pricing service in their own transportation boxes. Place a signed and dated work order form (control label) on top of the letters in each box. When mailing international letter items, clearly indicate in additional information whether the item is an international Economy or Priority letter. See instructions for filling out the form and more detailed mailing instructions here.

The items can be dropped off at a Posti outlet or a postal center, or the pick-up transport (subject to a charge) can be used. The items must not be dropped off in a mailbox.

Express letter

Posti SmartShip ordering channel

Print out an address label with Exprès markings from the Posti SmartShip ordering channel and attach it to the item.

Express Letters can be dropped off at a Posti outlet or a postal center, or the pick-up transport (subject to a charge) can be used. The items must not be dropped off in a mailbox.

Prohibitions and restrictions specific to the destination country and the tracking option can be checked from the country information.

Invoicing with mailing list and franking machine

Exprès is an additional service to the Priority Letter. Attach an Exprès bar code label and an Exprès label to the item. Labels can be ordered with a material order or picked up from Posti outlets. See other payment method-specific instructions under Priority Letter.

Express Letters can be dropped off at a Posti outlet or a postal center, or the pick-up transport (subject to a charge) can be used. The items must not be dropped off in a mailbox.

Try the handy Express envelope that stands out. It is a prepaid cardboard envelope designed for mailing urgent messages. Just add the recipient’s and the sender’s details, attach the Exprès bar code label and drop it off at a Posti outlet. Domestic and international Express envelopes can be ordered with a material order.

Prohibitions and restrictions specific to the destination country and the tracking option can be checked from the country information. Please note, Exprès Letters can no longer be sent to USA as from 23 June, 2020.

Registered letter

Posti SmartShip or another EDI interface is contract customers’ only ordering channel for Registered Letters.

Attach to the letter an address label for a Registered Letter printed out of Posti SmartShip with an identifying tracking bar code, in other words an item ID.

The items can be dropped off at a Posti outlet or a postal center, or the pick-up transport (subject to a charge) can be used. The items must not be dropped off in a mailbox.

Prohibitions and restrictions specific to the destination country and the tracking option can be checked from the country information.

Letter with Advice of Delivery

Posti SmartShip or another EDI interface is contract customers’ only ordering channel for Letters with Advice of Delivery.

Attach to the letter an international advice of delivery form CN07 and an address label for a Letter with Advice of Delivery printed out of Posti SmartShip with an identifying tracking bar code, in other words an item ID. In the upper left-hand corner of the address side of the Letter with Advice of Delivery, under the sender details, write the indication “Avis de réception” or “A.R.”. Advice of delivery forms can be ordered with a material order.

The items can be dropped off at a Posti outlet or a postal center, or the pick-up transport (subject to a charge) can be used. The items must not be dropped off in a mailbox.

Prohibitions and restrictions specific to the destination country and the tracking option can be checked from the country information.