The web service is provided by Posti Ltd (business ID: 2344200-4). The services of both Posti Ltd and Posti Distribution Ltd (business ID: 0109357-9) can be purchased through the web service. For international parcels, Posti Distribution Ltd offers international EMS express parcel service, Mail Services and international parcel service for parcels of up to 10 kg on a cash payment basis. In addition, Posti Distribution Ltd offers international parcel service for parcels weighing over 10 kg on a cash payment basis, except in the following countries: Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Estonia, Germany, Hungary, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia and the Spanish mainland. In the listed countries, the cash payment-based international parcel service for parcels weighing over 10 kg is provided by Posti Ltd.
Other services on this website are provided by Posti Ltd.
Parcels
Posti will deliver parcels either to be picked up or to recipient's address. Parcels with a delivery notice by SMS or email are available for pick up for 5 days. Parcels with a delivery notice by letter are available for pick up for 12 days. An undelivered parcel will be returned to the sender at the sender's expense.
Tracked letters
Posti delivers registered letters, letters with advice of delivery, insured items, and cash-on-delivery letters to a Posti service point offering letter services. Express letters are delivered to recipient's address. The storage period for letters is 14 days. Uncollected letters will be returned to the sender free of charge.
Tracked letters abroad
Tracked letters abroad are delivered from Finland to the destination country at Priority letter speed. Items are handed over in accordance with practices applied in the destination country.
Tracked letters abroad may not contain goods, only documents. Tracked letters abroad must always be handed in at the counter of a Posti service point offering letter services.
A number of countries have prohibitions and restrictions in place for postal goods. The sender is responsible for ensuring that they are aware of any prohibitions and import restrictions in place at the destination country at any given time.
International Parcel Delivery
International parcels are transported rapidly from Finland to the destination country. As a rule, items will be delivered directly to the recipient, although in some countries recipients are invited to collect their parcel from their local post office. All uncollected items will be destroyed or returned to the sender, as per the sender's instructions. If no instructions have been given, the item will be returned at the sender's expense.
A number of countries have prohibitions and restrictions in place for postal goods. The sender is responsible for ensuring that they are aware of any prohibitions and import restrictions in place at the destination country at any given time.
Posti's liability and damage compensation liability is set out
in the Finnish Postal Act for domestic letter items;
in the convention and regulations of the Universal Postal Union for international postal items;
in the Act on Road Transport Contracts for goods transport services (such as parcels);
and in Posti's General Contract Terms.
Consumer right of cancel
Under the Finnish Consumer Protection Act provisions on distance selling, the consumer has the right to cancel an order placed in the online service by notifying Posti within 14 days of purchasing the shipment. The consumer may also cancel the order using Posti’s cancellation form, which is available via the “Cancel order” link in the footer of the parcel and letter sending service.
If the parcel or letter has already been dispatched, the order cannot be cancelled and the fee paid for the service will not be refunded.
The right of withdrawal does not apply to digital content delivered before the end of the withdrawal period and for which it has been stated that there is no right of withdrawal (e.g. batch parcel codes).
The Exchange Locker
In The Exchange Locker service a customer drops a parcel to Parcel Point to be picked up. Notice of arrival is sent by SMS to the recipient. Parcel is available for pick up for 2 days. An undelivered parcel will be returned to the sender at the sender's expense. Contents of prohibited in Posti's General terms of delivery may not be dropped in Parcel Point.
Pick-up service
The sender can order a pick-up service from Posti, which means that Posti will pick up parcels from the immediate vincity of the sender's front door. The parcels must be packed and paid for beforehand. The service includes one pick-up attempt. Posti has the right to charge a surcharge pursuant to its tariff for any unsuccessfull pick-up attempts or changes to afreed-upon pick-up times and places.
A typo in the recipient’s mobile phone number can be corrected free of charge as per the sender’s request.
Consumers have the right to cancel an order placed in the web service in accordance with the provisions on distance selling in the Consumer Protection Act by informing Posti of it within fourteen (14) days of purchasing the delivery service. If the parcel has already been sent, the collected service fee will not be returned.
However, there is no right of cancellation for digital content delivered before the end of the cancellation period and for which it has been indicated that there is no right of cancellation (e.g. serial parcel codes).
General Terms of Delivery
Terms for cash and consumer customers: General Delivery terms, Letters and international parcel services, and Domestic Parcel Services can be found at Terms page.