A Reply Mail activates the customer

A reply mail item is an easy way for your customer to place orders, respond to an inquiry and request contact. It is free of charge for the customer, and you only pay for returned items and the service's monthly fee. The reply mail item is also suitable for making declarations to the authorities.

Posti Economy Reply


When you have concluded a service agreement, you will receive an item ID that is subject to a charge. You can also use information codes as a supplementary service in your reply mail items, so you will receive your reply mail items sorted according to information code. You can place orders and make changes to the reply mail item or the information code using the web form. The customer is responsible for printing the item and payment indication or having it printed.

Reply mail item payment indication is a rectangle, recommended size 30 x 40 mm and color black. The address marking to be written on Economy Rreply items is of the form:

Yritys Oy
Tunnus: 50XXXXX

The postal code 00003 VASTAUSLÄHETYS is always used in Economy Reply items.

Express Reply

Sending laboratory samples

Laboratory samples delivered safely and in perfect condition.

The Express Reply is suitable for customers receiving laboratory samples. Tracking is available for the item as Express supplementary service by attaching an express label onto the item. Express Reply is delivered on the next day between specific localities and Reply can be sent to customers who have an agreement with Posti on the use of the Express Reply service. Read instructions on how to send a laboratory sample as an Express Reply Item.