A delayed or missing parcel
What should I do if my parcel is late?
According to the tracking info, my parcel hasn’t moved for several days. Why is this?
I think my parcel’s lost! What should I do?
Dropping off or picking up a parcel
Where can I see where my parcel has been delivered to?
Why was my parcel sent to a different location than the one I requested? Why didn’t my parcel arrive in the nearest pickup point?
The driver did not call me when attempting a home delivery. What should I do?
What should I do if I don’t have time to pick up the parcel in time?
Posti’s notice of arrival arrived so late that I didn’t have time to pick up my parcel – what should I do?
What should I do if my parcel has been damaged in transport?
Can I seek compensation from Posti in the case of damage?