Franking machine

Franking machines are sold and leased by Azolver Suomi Oy (Pitney Bowes) and Quadient Finland (Neopost Finland) and their authorized retailers. After you have bought or leased a machine, the device vendor notifies us. Immediately after that, we will send you the order confirmation and the activation notification.

Pay the desired amount as the machine’s operating assets in the Franking Machine service through Posti’s service channels or into our account at Nordea, Osuuspankki or Danske Bank. The account numbers and the reference number can be found in the activation notification or on the first page of the transaction breakdown. A device-specific reference number obtained from us must be used in bank transfers.

Danske Bank BIC: DABAFIHH Account number (IBAN): FI40 8000 1600 0105 82

Nordea Bank BIC: NDEAFIHH Account number (IBAN): FI08 2333 1800 0121 32

Pohjola Bank BIC: OKOYFIHH Account number (IBAN): FI71 5000 0120 2018 34

Once the operating assets you paid have been transferred to the top-up center of the device supplier, top up the payment to the franking machine. The balance can also be topped up in several instalments. You can view your balance with a balance query or a zero top-up. In the case of any problems related to the top-up, please turn to the importer or the top-up center. Quadient Finland Oy (Neopost Finland); tel. +358 (0)9 2532 0200 and Azolver Suomi Oy (Pitney Bowes); tel. +358 (0)9 6824 060

We will provide you with a transaction and product monitoring breakdown once a month.

You can top up the desired amount of operating assets into the franking machine from the top-up center, but only up to the amount stored on the account. After the operating assets run out, the franking machine is locked automatically.

Usage data from the franking machine is automatically transferred to us with each top-up event. Please make sure that the franking machine is regularly connected to the top-up center in order to deliver the necessary usage data to us and a transaction statement to you.

If you have the right to exceptional top-up, you may top up a supported franking machine using a maximum sum of the credit limit specified in the agreement appendix. An exceptional top-up must be paid to the bank account specified by us within five (5) weekdays from the exceptional top-up. Consecutive exceptional top-ups are not allowed and an exceptional top-up may not be the first top-up on the machine.

We will charge a service fee in accordance with the franking machine price list for exceptional top-ups. Posti reserves the right to amend the terms of use for exceptional top-up.

The transaction statement contains an overview of the payments and top-ups made on the franking machine as well as a product monitoring report.

You can track the number and total cost of the products paid for with the franking machine. Product monitoring requires a scale connected to the franking machine, a valid price memory and a top-up at least every two months, during which the product information is transferred to us. The top-up may also be a zero top-up or balance query (further information is provided by the importer or supplier of the franking machine).

An electric transaction statement is delivered to you once a month free of charge.

A transaction statement will not be delivered if there have been no payments or top-ups.

If you choose to terminate the use of the franking machine, you must inform us using the notice of termination below. We will send you a confirmation of termination and, if necessary, instructions for delivering the machine to the importer.

If the franking machine is used in a way that violates the product terms, Posti may terminate the right of use immediately.

If the franking machine has not been topped up in the past 12 months, we have the right to terminate the use of the machine without a period of notice. If there are operating assets left on the machine’s account, Posti will request a bank account number from the customer in order to return them. In cases where the customer cannot be reached, the customer can receive the assets left on the closed franking machine’s account upon request.

The Franking Machine service of Posti’s service channels is an easy and quick way to handle matters related to your franking machine.

You can pay operating assets to your franking machine quickly – the assets will be available within a couple of minutes from the top-up. You can make payments for several machines with a single bank transfer without a reference number.

The detailed payment history and the VAT breakdown make bookkeeping easier. You can find all machine-related information (street addresses, balances, etc.) in one place, always up to date.

Under certain conditions, we will refund postmarking errors made with a franking machine. Postmarking errors will be refunded if their value is EUR 20 or more and if they are less than six months old.

Please note that Posti does not refund the following postmarking errors:

• postmarks removed from envelopes and postcards

• stamps removed from parcel items and cases, unless enough of the package is left around the stamp

• stamps removed from sticker sheets

• mirror images of the stamps

• unclear or incomplete stamps

• postage reply mail stamps

• stamps on undeliverable items

• postmarking errors that cannot be verified

• In order to receive compensation for an postmarking error, proceed as follows:

Fil in a postmarking error application form. Pack the form and the incorrect postmarks securely together with their envelopes in one shipment. Mail the item to:

Posti Ltd Franking machine services ID 5009023 00003 REPLY MAIL ITEM

The postmarking error refund is subject to the charge defined in the price list.

Verified postmarking errors are added to the operating assets of the franking machine, from which the amount can be topped up into the machine.

Postmarking error application

Underpaid mail items are handled and priced according to the franking machine price list valid at that moment. If this results in additional work or other costs, the customer will be charged a handling fee and/or the costs incurred according to the price list. Posti has the right not to accept underpaid items for delivery.