Customer support
Shipment on the way
My shipment has not arrived
Submit a shipment clarification request
My shipment has not arrived

Submit a shipment clarification request

All parcels and some letters include an item ID, which you can use to track your item in Item Tracking. If your item doesn’t have an item ID, we can’t track it.

It’s best if the sender submits the clarification request. They usually know best what the parcel looks like and what it contains. If the tracking ID has been damaged or become detached for some reason, we’ll search for the parcel based on its appearance.

Due to increased parcel volumes, the processing time of the form is seven days.

1
Item

Item

✓
Item


,

As we are currently processing a large amount of parcels, the form is temporarily closed from recipients. If you need assistance, the fastest way to contact us is by using OmaPosti or calling us by telephone: Parcel issues: +358 100 5577 (Mon–Fri 8 a.m.–4 p.m., Sat 9 a.m.–4 p.m., local network charge/mobile call charge), Letter and publication issues: +358 100 5445 (Mon–Fri 8 a.m.–4 p.m., local network charge/mobile call charge).

I am *
2
Notifier

Notifier

✓
Notifier

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3
Sender

Enter the sender’s information

✓
Enter the sender’s information

4
Recipient

Enter recipient information

✓
Recipient

With this form we are only requesting the information we need to process the matter in question.
Read more at personal data processing at Posti.