Submit a shipment clarification request

All parcels and some letters include an item ID, which you can use to track your item in Item Tracking. If your item doesn’t have an item ID, we can’t track it.

It’s best if the sender submits the clarification request. They usually know best what the parcel looks like and what it contains. If the tracking ID has been damaged or become detached for some reason, we’ll search for the parcel based on its appearance.

Due to increased parcel volumes, the processing time of the form is seven days.