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Shipment clarification

All packages and some of the letters contain a shipping ID to track your shipment from Tracking. If your broadcast does not have a broadcast ID, it cannot be traced.




I am *

With the information requested on the form, we can find out the location of the item even if, for example, the address label has come off the item. If you do not know the item’s exact information, do not continue filling out the form. Instead, contact the sender.

Item type *

Ordinary letters do not contain a tracking code which would enable investigating the course of the letter. Due to the high volume of items, the progress of a single item is practically impossible to investigate, unless the item is trackable. However, it is possible that the letter is still on its way to the recipient.

If the item has inaccurate or outdated address information, it will be returned to the sender.

Is your item a Cash on Delivery item? *
Enter the account number in the international IBAN format, for example FI49 5000 9420 0287 30
The BIC code is the bank identifier code, for example OKOYFIHH for OP customers
The item ID is the unique shipment ID or waybill issue identifying the trackable letter or parcel.
Dispatch day *
Description of the contents and appearance of the item *Carefully describe the contents of the item. If you know what the package looks like, describe that too. For example, a brown box bearing a blue logo and the company’s name, closed with orange tape.
Attachments Add a maximum of 3 attachments. The maximum size of an attachment is 2 MB.

        Select a file or drag and drop files here to add attachments




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        The Notifier is *
        Use the international format, e.g. number 019 1234567 is in the international format +358191234567

        Enter the sender’s information

        Enter the sender’s information

        Sender’s country

        Enter recipient information


        Recipient’s country