My shipment has not arrived

All parcels and some letters include an item ID, which you can use to track your item in Item Tracking or OmaPosti. If your item doesn’t have an item ID, we can’t track it.

Standard letters can’t be tracked. If necessary, ask the recipient if they’ve received the letter. Newspapers or magazines can’t be tracked either so our customer service can’t find out information about a missing newspaper or magazine.

If your item hasn’t arrived, first check the speed of delivery between addresses using the Delivery Time Inquiry. If the delivery is clearly late, you can submit a shipment clarification request.