Moving parcels to an accessible location
If your parcel has been delivered to a parcel locker, you can ask our customer service in which locker your parcel is located. If the locker is too high, Posti can change the location of the parcel.
The parcel can also be redirected to another location if the parcel has been delivered to a location with access barriers. See accessible pickup points on the map.
Call customer service
You can contact our customer service by phone. Check the specific opening hours on the Contact details page.