Frequently asked questions about customs clearance
On this page, you can find answers to most questions related to customs clearance.
Frequently asked questions
Handling fee
What is Posti’s handling fee?
How soon do I need to pay the handling fee?
I received a notification from Finnish Customs that I don’t have to pay the VAT for my item. Do I still need to pay Posti’s handling fee?
I already paid the handling fee before receiving the notification from Finnish Customs that I didn’t need to pay VAT for the item. What should I do?
Customs clearance in OmaPosti
What does customs clearance in OmaPosti mean?
When does the item show up in OmaPosti’s customs clearance?
How and when do I pay the VAT and Posti’s service fee?
Customs clearance of gifts
I received a gift. Do I need to clear it?
Customs clearance of documents and publications
I’ve been sent a magazine from abroad. Do I need to clear it? How about a document, such as a passport or a certificate?
Notice of arrival
I received a notice of arrival for the item. I don't know what it contains. What should I do?
Do I need a notice of arrival to clear an item?
I received a notice of arrival. How can I keep track of my item?
Posti's forwarding services
How do I purchase customs clearance from Posti?
Does Posti handle customs transits?