Frequently asked questions about customs clearance

Posti’s handling fee of EUR 2.90 covers the costs related to warehousing and processing items to be cleared as well as sending notifications to the customer. The fee is based on the agreements of the Universal Postal Union. You can also pay the handling fee at Posti’s outlet when picking up the item. In this case, the handling fee is EUR 3.30.

The handling fee must be paid within 20 days of the arrival of the item in the country. If the handling fee is not paid and the item is not cleared in time, the item must be returned to the sender.

If you receive a notification from Finnish Customs that you don’t have to pay tax for your item, you don’t have to pay Posti’s handling fee for it either. Posti receives this information automatically from Finnish Customs, so you don’t need to inform Posti about it separately.

You can apply for a refund of the handling fee using the form. Please attach the customs clearance decision you got from Finnish Customs to the form.

In the OmaPosti service, private customers can clear items whose value is EUR 150 or less. Customs clearance in OmaPosti means that Posti will handle the customs clearance for you with the information you have provided. You can provide the information once the item is on its way to Finland but also after its arrival in the country. The service price is EUR 0.90.

Posti receives electronic advance information from the sender once the item is on its way to Finland. At the same time, the item also show up in OmaPosti. If you receive a notification from Posti that the item can be cleared in OmaPosti but you cannot find the item, you can add it yourself using the item ID.

First, fill in the information needed for customs clearance in OmaPosti and check it. OmaPosti will then direct you to pay the VAT and the service fee of EUR 0.90 for the products you have ordered. Available payment methods include debit and credit cards as well as the most common Finnish online banks.

Yes. All gifts must be cleared on tulli.fi, regardless of their value. However, you don’t need to pay the VAT or Posti’s handling fee of EUR 2.90 for gifts with a value of EUR 45 or less.

Customs clearance is required for all items sent from outside the EU for which a value has been marked. This also applies to publications, publication subscriptions and all documents for which a value has been provided at the time of sending the item. Read more about which items must be cleared on the website of Finnish Customs.

If you don’t recognize the item, contact the sender to inquire about the contents.

Not necessarily. If you know the item ID and contents, you can clear the item through the web service of Finnish Customs once item has arrived in the country.

You can track your item via the Item Tracking service or the OmaPosti app using the item ID.

If you don’t want to clear your item yourself, you can assign the customs clearance to Posti (subject to a charge) at the latest 2 weekdays before the return date. Check the detailed prices and submit a customs clearance assignment.

Unfortunately, we don’t offer customs transit services but we do deliver items for which the customs transit has been carried out by an authorized company. Agree upon the customs transit with a forwarder acting as the warehousekeeper to whom the Finnish Customs have granted the status of an authorized recipient. Authorized forwarders are listed on the Finnish Customs website. You can search for companies by entering the name of the city in the field. Authorized recipients (VV) are marked with an X in the right-hand column of the table. The forwarding company is responsible for the pricing of their services.