Frequently asked questions
What is Posti’s handling fee?
How soon do I need to pay the handling fee?
I received a notification from Finnish Customs that I don’t have to pay the VAT for my item. Do I still need to pay Posti’s handling fee?
I already paid the handling fee before receiving the notification from Finnish Customs that I didn’t need to pay VAT for the item. What should I do?
Customs clearance in OmaPosti
What does customs clearance in OmaPosti mean?
When does the item show up in OmaPosti’s customs clearance?
How and when do I pay the VAT and Posti’s service fee?
Customs clearance of gifts
I received a gift. Do I need to clear it?
Customs clearance of documents and publications
I’ve been sent a magazine from abroad. Do I need to clear it? How about a document, such as a passport or a certificate?
Notice of arrival
I received a notice of arrival for the item. I don't know what it contains. What should I do?
Do I need a notice of arrival to clear an item?
I received a notice of arrival. How can I keep track of my item?
Posti's forwarding services
How do I purchase customs clearance from Posti?
Does Posti handle customs transits?