Receiving of items
Power of Attorney
Handing over valuable mail items (registered letters or parcels, letters with advice of delivery, insured items) to someone other than the recipient requires a power of attorney from the recipient. Posti has the obligation to verify that items are handed over to the right recipient.
Import clearance for incoming items
All goods that arrive from outside the EU must be cleared through customs. If the item is duty-free, Posti will be deliver it at your address or to the closest postal outlet. Incoming goods from outside the EU must be declared to customs if their value exceeds € 22 or, in the case of items sent as gifts, € 45. Customs calculates the duties, value added tax and any other charges to be paid for the goods. The commodity code under which the goods are classified determines the amount of duties to be paid. You get an arrival notification.
The item transporter's liability is restricted by law (Postal Act, Universal Postal Convention or Act on Road Transport Contracts). Select an appropriate sending method for your delivery contents and pack it carefully. These compensation principles also apply to insured shipments.
Mailbox Placement and Grouping
Poste restante service
You can use this form to report that the item you received was damaged. Please also contact the sender.