Receiving of items

Mail delivery

Item storage times at Posti pickup points

Power of Attorney (proxy)

Valuable mail items (registered letters or parcels, letters with advice of delivery, insured items) will only be handed over to someone other than the recipient if they have a power of attorney from the recipient. We have the obligation to verify that items are handed over to the correct recipient.

Import clearance for incoming items

Items arriving from outside the EU or from special areas of the EU’s Excise Duty and Value-Added Taxation Area may require customs clearance. Items that don’t require customs clearance are delivered to the recipient or to the nearest Posti outlet. As a rule, items need to be cleared if their value is over EUR 22 or if they contain tobacco, alcohol or perfumes. Finnish Customs will calculate the customs duty and taxes for the item. We’ll send the recipient a notice of arrival for the item to be cleared.

Bases for compensation

The liability of the item’s transporter is based on the law (the Postal Act, the provisions of the Postal Union convention or the Act on Road Transport Contracts).

Mailbox Placement and Grouping

Poste restante service

Damaged item

Use this form if the item you received has been damaged. Please also contact the sender.

Apply for compensation for damage

The liability of the item’s transporter is based on the law (the Postal Act, the provisions of the Postal Union convention or the Act on Road Transport Contracts). The precondition of compensation is that we can establish that the damage occurred while we were responsible for the item. The compensation covers material damage, delivery costs in part or in full as well as the costs of preventing or inspecting the damage (e.g. repair costs). Read more about the compensation bases.

Pick up your item from a pickup point of your choice

Did you know that you can easily route your items and online purchases to a Posti parcel locker or pickup point that works best for you? With the free My Pickup Point service, you can choose where to pick up your parcel.