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Our customer service is currently congested. If your case concerns the prevailing coronavirus situation, you will find answers to frequently asked questions here.

Starting to use OmaPosti

Download the OmaPosti application and use Posti’s services wherever you are. The application is available for iOS and Android.

You can use OmaPosti by logging in with a Posti username and password. Create a username.

Download the OmaPosti application and use Posti’s services wherever you are. The application is available for iOS and Android.

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About the OmaPosti service

Collect all your invoices in one place and track your parcels easily. OmaPosti is the user interface for everyday life!

You can centralize and direct all your paper invoices to OmaPosti. All invoices sent to your Netposti account will be forwarded automatically to OmaPosti. You can upload other received invoices to OmaPosti easily by taking a photo of the invoice’s barcode using your phone. If you are an OP customer, you can pay your invoices directly through OmaPosti by using Pivo. Using OmaPosti and paying the invoices sent to OmaPosti is quick, safe and free of charge. The application sends out due date reminders and archives the invoices on your behalf.

You can track the parcels sent to you through OmaPosti. The app will show the stages of the shipment and remind you when the parcel is available for pickup. When sending a parcel, you can pay for the delivery conveniently using OmaPosti. You will save up to EUR 5 on delivery costs when you pay for the transport of your parcel using the OmaPosti application.

The OmaPosti service is free of charge for all Finnish persons over 15 years of age.

Item Tracking

You will automatically be able to track all parcels that include your phone number in their information in OmaPosti. You can use a tracking code to track items yourself.

Invoices and letters

You can receive letters and invoices in electronic form to OmaPosti from the senders of your choice. These letters may be, for example, letters from the authorities, invoices, payslips or healthcare documents. You will get a notification of an incoming letter or invoice to the email address associated with your username. The letters and invoices arriving in OmaPosti are handled in compliance with mail, correspondence and bank secrecy, as well as the information security policy of the data protection ombudsman and Posti Group. We use standardized data transfer methods and secure connections.

What information am I asked when I first use the service?

When you use the OmaPosti service for the first time, we will ask you to provide some important details. You will be asked to provide and confirm an email address, so that, if you forget your password, you can request us to send the password to the email address that you provided. You will also receive email notifications of invoices or letters sent to your OmaPosti. You can change your confirmed email address on the Your Information page. When you change your email address, you will need to provide electronic proof of your identity.

You will be asked to provide your phone number as it will enable OmaPosti to add incoming mail items or parcels to your OmaPosti account. On the basis of the phone number OmaPosti will know that you are the recipient of the parcel, and you will be given access to the codes that are required to pick up the parcel. You can change your confirmed phone number on the Your Information page.

In the mobile app, you will also be asked for permission to be sent notifications. Notifications are messages that appear on the phone screen. If you allow the app to send notifications, OmaPosti will notify you when you receive an invoice or a letter, or when the invoice is due, or when your parcel is available for pickup. You can change the notification settings in OmaPosti at any time.

  1. Open the My Pickup point from the menu

  2. Search by postal code, address or device location to find the best pickup point for you

  3. Select your preferred pickup point

In future, when in an online store, select “Pickup from a postal outlet” as the delivery type and we will direct your parcel to your preferred pickup location free of charge.

  1. Select “Add an item or invoice”

  2. Enter the item ID or scan it from the receipt. (The application may ask you to enter the transport company name (e.g. DHL). The reason for this is that some companies’ item IDs are similar to each other.)

  3. Now you can track your item. Please refer to transport companies' services for information that requires authentication, such as other pickup codes.

Electronic letters are targeted to OmaPosti based on the name and address. A company or organization may alternatively use a personal identity number for targeting.

Targeting letters to OmaPosti based on the name and address requires that the recipient information on the letter exactly matches the information you have given Posti. You can check the contact details Posti has in your OmaPosti settngs and on the “Own information” page.

If your name is incorrect, please contact Posti Customer Service.

Targeting electronic letters to OmaPosti is disabled for information security reasons if more than one person with the same surname or first name as the letter’s recipient lives or has lived in the address on the letter within the past year.

You can pay your invoices in OmaPosti using different methods.

• Pay directly in OmaPosti with a debit card, Pivo or the “Change the due date” function • Pay outside OmaPosti and mark the invoice as paid Paying with debit card You can pay most of your invoices in OmaPosti with a Finnish debit card. We recommend making a debit card payment at least 3 days before the due date of the invoice. The due date of the invoice may be passed due to a delay in the forwarding of the payment. Please check the consequences related to the passing of the due date (for example late payment interest) directly from the issuer of the invoice. Note! Not all senders of invoices currently accept payment with a debit card in OmaPosti. In these cases, we recommend copying the barcode on the invoice and using it to pay. Paying with Pivo Customers of Osuuspankki who use the OmaPosti application for iOS or Android and have the Pivo application installed on their phone have the option to pay with Pivo. A Pivo payment is charged from the account immediately.

If the invoice has a barcode, you can use it to easily pay the invoice outside OmaPosti. Finding the barcode:

  • The OmaPosti browser version: check the invoice as active and the barcode will show up in the invoice information.

  • The OmaPosti application: open the invoice and click on the three dot menu in the top right corner. You will be able to copy the barcode from the menu.

OmaPosti displays a notification on the day the invoice is due. The notification bubble will remain in the user interface for some time after the due date has passed. The purpose of the bubble is to serve as a reminder of the due date. If you have paid the invoice elsewhere, it is a good idea to mark it as paid. Marking the invoice as paid:

• The OmaPosti browser version: check the invoice as active. Click on the three dot menu in the top right corner of the invoice. Check the “Paid” box. • The OmaPosti application: open the invoice, click on the three dot menu in the top right corner and select “Mark as paid”.

The OmaPosti service will remind you of the due date of an invoice and you can pay it directly through OmaPosti. Netposti did not have this function, and it has caused concern to many customers who are used to Netposti. If you pay the invoice using the OmaPosti payment function, the invoice will be automatically marked as paid. If you have paid the invoice outside OmaPosti, you can mark it as paid manually: 1. Open the invoice 2. Click on the three dot menu on the top right corner of the invoice 3. Check the “Paid” box You can also archive or delete the invoice.

After you activate OmaPosti, Posti will be able to deliver letters and invoices addressed to you to OmaPosti in an electronic form. In other words, OmaPosti serves as an electronic alternative to your traditional mailbox. You can determine which senders you want to receive letters from in electronic form only by clicking on “Sender selections” in the OmaPosti settings. Your selections will be forwarded to senders who use the OmaPosti service. Your selection determines whether you will receive the letters in electronic form only. Each sender determines which of their letters may be received electronically. For example, you can receive invoices from some companies in electronic form, but other communications still only on paper. If you want to receive letters only in electronic form, and the company in question uses this OmaPosti function, their paper letters will be completely replaced with electronic ones. In other cases, you will receive a paper letter in addition to the electronic letter or, from some senders, only a paper letter. Letters and invoices that are sent to you as a paper letter in addition to an electronic letter will be accompanied by the following text:

Please note that if you receive an invoice both on paper and in electronic form, the electronic letter will show up in your OmaPosti before the paper letter reaches your mailbox. Be careful not to pay the same invoice twice, first electronically and then in paper form.

You can control who can send you mail in electronic form in the OmaPosti.

1. Open the sender settings on the left side of the page 2. Select “All senders” or “Selected senders” 3. If you select “Selected senders”, you can modify the list of senders Modifying the list of selected senders You can use the search function to add senders to your list of selected senders. 1. Write the name of the sender you are looking for in the search field 2. Click on the + sign next to the sender 3. Click on “Save changes” Removing senders from the list of selected senders 1. Click on the X sign next to the sender you want to remove 2. Click on “Save changes” Please note that even if you remove all senders from the list, some senders may still send you an electronic copy of a letter that is also delivered to your home in paper form. You may still receive electronic letters and invoices in OmaPosti in the following cases: - Payslips that are delivered only electronically to OmaPosti - Letters and invoices where the sender has ruled that an electronic copy shall also be sent to OmaPosti - Letters sent by Posti

The OmaPosti electronic letters and invoices are created from the electronic files (electronic letter materials) that the sender delivers to their printing operator and which are used as the basis for printed letters that are placed in envelopes and mailed. An electronic letter based on these materials is also forwarded to recipients who use OmaPosti. No paper letter will be printed if the sender uses the OmaPosti electronic letter service and the recipient has specified in OmaPosti that they would only like to receive an electronic copy. Otherwise, if the sender so desires, a paper letter will be printed and mailed in addition to the electronic letter delivered to OmaPosti.

All of this happens automatically within the IT system from the sender to OmaPosti, and the secrecy of correspondence is not compromised at any stage. The electronic letter is usually delivered to OmaPosti about 1–2 days before the paper letter is received in the mailbox.

OmaPosti gives you access to a free archive of your own. You can store letters and invoices in the OmaPosti archive for as long as you continue to use the service. The electronic letters and invoices in the archive are arranged by date. You will be able to easily look up any electronic letter or invoice by using the handy search function. You can print, save or remove electronic letters and invoices from the archive at any time. When you pay an invoice or mark it as paid, the invoice is automatically moved into the archive. You can archive arrived invoices, letters and parcels in OmaPosti. The archiving function works somewhat differently depending on the channel. Archiving individual items, browser version and applications 1. Open the item you would like to archive 2. Click on the three dot menu 3. Click on “Archive” Archiving multiple items, browser version 1. Click on “Edit” in the Inbox view 2. Select the items you want to archive 3. Choose all items on the list that you want to archive 4. Click on the “Archive” button at the bottom of the page Archiving multiple items, android 1. Click and hold the first item on the list that you want to archive 2. Tap on all the items you want to archive 3. Click on the archiving icon at the top of the page

By setting a screen lock, you can better protect your OmaPosti content from unauthorized access in OmaPosti mobile application. You can unlock the screen by entering your passcode or by using fingerprint or facial recognition.

This protection can be turned on and off through the OmaPosti settings. You must authorize the mobile device to use the passcode, fingerprint or facial detection. This authorization is managed through the device settings.

The best way to protect content is to log out of the service after each session.

The OmaPosti service may contain advertising of Posti or third parties. Advertising in OmaPosti is media advertising which does not require separate marketing permission, unlike electronic direct marketing via email, for example. Information about the advertising is provided in Posti’s terms of use for electronic services which are approved in connection with the OmaPosti deployment. It is not possible to prohibit the visibility of advertisements in the service, but the targeting can be prohibited. Targeting based on the customer account information (for example, place of residence or age) can be prohibited on OmaPosti’s Your Information page. Targeting based on the use of Posti’s online services can be prohibited on OmaPosti’s Your user information view in app settings or on if you are using OmaPosti web. However, the targeting prohibition will not necessarily affect the amount of advertising you see. Currently, it is not possible to remove advertisements. Posti or the advertiser have defined the frequency for the advertisements, in other words, how many times a certain advertisement is shown to the same user in a day. The number of advertisements in the inbox view is limited so that you will only see one advertisement at a time. The advertiser is responsible for the content of the advertisements, offers as well as offered products and services.

OmaPosti is a part of Posti’s electronic customership and you can terminate the service by terminating Posti’s electronic customership on the “Own information” page. The termination period is 14 days. When the termination period begins, all your electronic delivery method selections will be canceled and your letters will be delivered in paper form in the future. You may still receive some individual queued letters in OmaPosti during the termination period. After the termination period, your archives will be deleted.

You can find more information on the transition here.