Recording calls and messages Posti Group Corporation saves calls and messages in order to ensure their content. The recordings are used to ensure the rights and legal protection of the customer and Posti Group Corporation. The recordings can also be used in in-house personnel training in order to develop customer service and improve quality. The recordings will not be used for other purposes or disclosed to parties outside Posti Group Corporation unless required by law. Information about the processing of your personal data in customer service can be found in our Customer Service privacy statement.
Posti Customer Service – How can we help?
Our customer service helps with all questions about packages and mail. Here you will also find answers to frequently asked questions. With the OmaPosti app, you can easily track your shipment and make delivery-related choices.
Posti Customer Service – How can we help?
Our customer service helps with all questions about packages and mail. Here you will also find answers to frequently asked questions. With the OmaPosti app, you can easily track your shipment and make delivery-related choices.
Contact us
Phone for consumers
+358 100 5577 Monday – Friday 8 – 20 Saturday 9 – 16 lnc / mpc, queuing is subject to charge
Are you a business customer?
Our business customer service helps with all questions related to Posti's services.
Do you want to give feedback?
You can contact our customer service and give us feedback through our feedback form.
Delivery disruptions
When you are expecting a delivery and it doesn’t arrive, first check with the sender who is distributing the delivery and contact the correct company. If Posti is the distributor, check the status in OmaPosti or tracking. If you need assistance, contact us and we will resolve the issue.
Last mailing dates for Christmas parcels and cards are soon at hand
You can still send Christmas cards and parcels in Finland next week. Domestic parcels will reach their destination by Christmas when you send them by December 20. The last mailing...
12/10/2024
Posti's telephone exchange will be closed permanently at the end of the year
Starting from December 31, 2024, we will discontinue our telephone exchange service at number 020 4511 due to low demand and the increased use of digital services. Our customer...
12/5/2024
24,000 postcards to bring joy to the Independence Day celebrations of our war veterans and war-time women
Posti, the war veteran associations and the Lotta Svärd Foundation organized a card campaign for the tenth time, in which the veterans and women of our wars and Lotta women were...
12/2/2024
Damage situations
Is your shipment delayed, lost, or damaged? Here you will find information and guidance for damage situations.
Latest news
Stay updated with the latest news and read announcements.
Data security and terms of use
Read tips on data security and familiarize yourself with the terms of use.