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Posti Customer Service – How can we help?

Our customer service helps with all questions about packages and mail. Here you will also find answers to frequently asked questions. With the OmaPosti app, you can easily track your shipment and make delivery-related choices.

A picture of two customer service representatives.
A picture of two customer service representatives.

Posti Customer Service – How can we help?

Our customer service helps with all questions about packages and mail. Here you will also find answers to frequently asked questions. With the OmaPosti app, you can easily track your shipment and make delivery-related choices.

Contact us

    Phone for consumers

    +358 100 5577 Monday – Friday 8 – 20 Saturday 9 – 16 lnc / mpc, queuing is subject to charge

    Chat

    Contact our customer service via chat by logging into OmaPosti.

    Are you a business customer?

    Our business customer service helps with all questions related to Posti's services.

Recording calls and messages Posti Group Corporation saves calls and messages in order to ensure their content. The recordings are used to ensure the rights and legal protection of the customer and Posti Group Corporation. The recordings can also be used in in-house personnel training in order to develop customer service and improve quality. The recordings will not be used for other purposes or disclosed to parties outside Posti Group Corporation unless required by law. Information about the processing of your personal data in customer service can be found in our Customer Service privacy statement.

A happy customer is carrying two packages.

Do you want to give feedback?

You can contact our customer service and give us feedback through our feedback form.

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Delivery disruptions

When you are expecting a delivery and it doesn’t arrive, first check with the sender who is distributing the delivery and contact the correct company. If Posti is the distributor, check the status in OmaPosti or tracking. If you need assistance, contact us and we will resolve the issue.

Read more about Posti’s delivery services

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Frequently Asked Questions