Home deliveries for consumers from the Customer Service, tel 0600 94320 (1,84 €/answered call + local network charge/mobile charge). Please note: We can only accept card payments when shipments are deliverd to your door (Home delivery).
If the item has an incorrect/incomplete address, or the recipient refuses to accept the item, it will be returned to the sender as a Post Office Return 16 service item. The original sender must then pay the delivery fee for the returned item as well as any possible additional service fees.
If the addressee requests redelivery, the item will be delivered to the addressee's nearest postal outlet as a Postal Parcel, and the recipient will pay all delivery fees. Redelivery upon the addressee's request is possible only once for each item.
If an item cannot be redelivered to the recipient or returned to sender, it will be taken to the Finnish Communications Regulatory Authority for processing.
- Altering the addressee's name / address - Altering the COD amount - Altering the account number (for domestic service only) - Requesting the item's withdrawal - Altering a term of delivery (cancelling / adding delivery to addressee in person) - Shortening the retention period of letter mail by one calendar week - For doorstep delivery of an item originally to be collected at postal outlet (for domestic service only) - For enabling the recipient to check item contents prior to handing over from postal outlet (domestic parcel service only) - Prolonged storage time for parcels up to 14 calendar days (for domestic parcel service only) - Modification of customer data invoice
EUR 17,03 /modification + possible new transportation fee as Postal Parcel.
Agreed investigation service Unnecessary or late investigation Additional services at the acceptance office Other extra tasks Extra waiting time during pick-up or delivery Failed pick-up or delivery attempt made on the basis of order