We have only received an electronic advance notification (EDI) for this shipment. This means that the item has not yet arrived for transport by Posti; please wait patiently for a little longer. However, if plenty of time has passed since the EDI message, please contact the sender of the shipment.
When the tracking indicates "Rerouting", the recipient uses Posti's Parcel routing service for consumers. This means that the parcel is directed to a collection point selected by the recipient-for instance, the nearest Parcel Point.
Usually, parcels are delivered the next working day after sorting. Please note that between some destinations, longer delivery times apply. Please check the delivery time with the delivery time inquiry.
The delivery time of tracked letters depends on the selected service.
It is possible that there has been an obstacle at the recipient's, due to which the shipment could not be delivered. Reasons can include a door access code, the ground floor door being locked, access by car hindered, pets. If there has been no obstacles at the recipient's, the driver has visited the address and ringed the bell or buzzer, but no-one opened the door.
The storage time of the shipment has expired, and it has been returned to sender.
The shipment has bee routed to a postal outlet and it has been sent forward to another postal outlet. Reasons for this can include the recipient's wish to transfer shipments, changes in services, the shipment's incorrect routing or possible change of address.
Please check the country information if there is a tracking service for the shipment type in question in the destination country. If there is no tracking, the departure from the country will be the last entry. Even when there is a tracking service in the country of destination, the information will not be updated in real time. Please check the country information for estimated delivery times. If the shipment delivery time has been exceeded, the recipient can contact the nearest postal outlet or the customs for the shipment.
When the Customs releases the shipment, you will receive a release notification. The shipment will arrive at Posti for delivery the next working day and will be transported in accordance with the regular delivery times. Please check the delivery times.
You may choose to send a letter in the faster 1st class or more affordable 2nd class. Letters in 1st class are usually delivered on the next working day following posting. More affordable 2nd class letters reaches the recipient after two nights.
Letters or parcels sent with an inadequate payment indication or entirely without a payment indication will be delivered to the addressee's local post office as redeemable items. The addressee will be sent a notice of arrival with which the letter or parcel can be collected from the local post office. In addition to the inadequate postage payments, the addressee will be charged a redemption fee of EUR 3.00 per item.
A letter dropped in a letterbox without a postage fee cannot be retrieved.
If your parcel includes fragile goods, you should select the Fragile additional service or a transport insured delivery. In addition, the parcel should be packaged carefully in order for it to be delivered undamaged.
As specified in the Postal Act, a universal service parcel is a parcel of up to 10 kg each (Postal Parcel product) or a parcel of up to 20 kg each arriving from abroad that has been paid in cash and is to be collected from the office or outlet.
The no-value indicator stamp for Christmas greeting cards is intended for domestic Christmas greetings to be mailed on a specific date at the latest. The no-value indicator stamp for Christmas greeting cards can also be used on other items when combined with additional stamps.
You can use the no-value indicator stamps for Christmas greeting cards throughout the year when you pay the remaining part of the value. You can check the value of a Christmas no-value indicator stamp.
The prices are shown, e.g. for Christmas greeting cards.
The price of the no-value indicator stamp for Christmas greeting cards is indicated one month before its publication and is valid from the publication date of the new stamp. The value of old no-value indicator stamps for Christmas greetings will change to match the new value on the publication date of the new stamp.
International mail traffic is preparing for the future.
From the beginning of 2020, electronic customs declaration data for international shipments must be forwarded. This data is required due to safety and customs requirements. To prepare for this change, we have already added a bar code to the CN22 customs declaration.
After this change, the bar code identifying the shipment is utilized in transferring data. Ordinary letters are not under tracking, and the bar code in question will not include tracking. Trackable items, such as a registered letter, still have their own tracking codes according to the mailing type.
Posti will simplify the sending of letters by combining the 1st and 2nd letter classes. The new service to be introduced at the beginning of 2017 will take the letter to the destination in 1-2 days. Most letters will already reach their destination on the following day, as in the current 1st class. This will also simplify the sending of letters for customers. Stamps with a single value will be offered for use in domestic letters weighing max. 50 g at the beginning of 2017. Next year, it will nevertheless also be possible to send domestic letters using the old 1st or 2nd class no-value indicator stamps, as they will always be accepted.
Maintaining separate letter processes for consumer letters is no longer profitable because letter volumes are falling. We want to offer reliable service in a cost-effective manner. Even in the new model items will be delivered to the destination in 1-2 days, most of them on the following day.
Mail delivery time is influenced by the amount of mail as well as the weather conditions and changes in the delivery route. In accordance with our delivery conditions, mail will be delivered on weekdays by 4 p.m.
Posti does not deliver freesheets to slots with a "no advertisements" sign if the sender has mailed them non-addressed to specific postal code areas. Posti wants to respect the "no advertisements" preferences of mail recipients and follows the non-addressed delivery rules issued by the Finnish Direct Marketing Association. A "no advertisements" sign means that no non-addressed deliveries are delivered to the address in question. This means that Posti does not deliver unaddressed papers (e.g. city and parish papers) to slots with a "no advertisements" sign. Exceptions include public announcements, such as government or municipality bulletins or magazines concerning all citizens. These items always include a text saying that the item is a public announcement delivered to all households. The senders of publications always decide whether the items are delivered with or without addresses.
Yes, most likely it will be, but the delivery may be delayed. Efficient mail delivery is based on accurate, complete and clearly marked address details. Mail is sorted and handled several times before it is delivered to the addressee, and, for instance, if the postal code includes even a small error the shipment may be directed to the wrong locality during machine sorting. This may cause a delay of one or two days. Furthermore, if there are no address details, the shipment cannot be delivered.
Letters not suitable for post centres' sorting machines are sorted manually, and if the addressee cannot be verified, the item will be returned to the sender. If the sender cannot be verified, the shipment will be delivered Posti's Item Investigation Services in Jyväskylä. This service will try to clarify the details of the addressee or sender with the help of Posti's extensive address register.
If this is not successful the items will be delivered to Finnish Communications Regulatory Authority unit. This unit has the permission to open letters and parcels to try and find information on who the item belongs to. Incomplete, outdated or unclear address details often cause delays in letter delivery.
You can collect your item without a notice of arrival if you have a tracking code provided by the sender. For instance, a domestic parcel code has 21 characters - JJFI followed by 17 numbers. When collecting an item, the person collecting the item must always provide proof of identity.
Mail items are picked up from the postal outlet with the notice of arrival sent to your home address, or with the delivery ID you get from the sender. It is also possible to get an electronic notice of arrival by SMS or email. For that, the sender must sign a contract with Posti on the delivery of an electronic notice of arrival.
The person collecting the item must always provide proof of identity.
According to Posti's delivery and contract terms, parcels picked up from an outlet are handed over when you show the delivery ID. The person picking up the item does not need to be the person entered as the recipient and does not need a power of attorney. The current policy enables flexibility between family members, for example. If a name were used to pick up the item, only the person named on the parcel or a person authorized by them could pick up the parcel. However, a registered and insured mail item will only be handed over to the recipient or a person authorized in writing by the recipient.
When handing over a Registered Letter, a Letter with Advice of Delivery or an Insured Item, Posti records the personal identity number of the person signing for the item. Furthermore, in a proxy, the authorized person must be identified by providing his/her personal identity number. The right to process the personal identity number is based on the Finnish Postal Act and the Finnish Personal Data Act.
When handing over parcels, Posti verifies to whom the item is being handed over and records the final part of the personal identity number on Posti's copy of the receipt. Posti does not disclose personal identity numbers to the sender or any other party. Personal identity numbers are recorded in order to be able to determine to whom the item was handed over, if necessary.
A personal identification document can be a valid passport, driver's license, ID card issued by a police authority and KELA card with picture, alien's passport, diplomatic passport or refugee's travel document. An old cardboard driver's license is also accepted as a proof of identity if the person can be recognized in the photo.
In the event that a person's last name has changed, an identity document issued with the former last name is accepted only if the person presents, in addition to the identity document, an extract from the population register with regard to the change of name.
Authority ID cards or facilities' own ID cards are not accepted without an official identity document.
A photo identity document issued by a foreign authority without the final part of the personal identity number is accepted as a proof of identity. Instead, a residence permit is not alone acceptable as evidence of personal identity, but the permit holder must also come with a passport or other acceptable evidence of personal identity A copy of an identity document is acceptable only if it is accompanied by an authority's statement that indicates that all identity documents are in the possession of the authority.
Posti has parcel products, which are delivered to the recipient the next day by 2 pm at the latest. The services are particularly suitable for companies' operations, because their basic price does not include a more specific delivery time. The phone number may sometimes be necessary even though the recipient is at home during the daytime, because, for example, a downstairs door may be locked. The service includes one delivery attempt and, if the recipient is not at home, a notice of arrival is left and the parcel is sent to the post office for collection.
Parcels to the Doorstep that are sent by private customers, must always contain the recipient´s telephone number. The time of delivery will be agreed with the recipient.
Maxi letters are delivered to the address given as long as they are possible to deliver taking into account the size of the letter and the delivery method used. In other cases, a notice of arrival is left for the Maxi letter and the item is sent to the post office where it is available for collection. Pick-up is possible the following weekday (working day).
If the item is a regular postal parcel someone else may pick it up for you with the tracking code and identification with photo. If the parcel is registered or the item is a Registered letter, a Letter with Advice of Delivery or an Insured item a proxy is required. The sender may also restrict that the item will only be handed over to the receiver personally.
Posti Parcel Points are an easy way of sending and receiving parcels. With a Parcel Point, you can send a parcel to another Parcel Point in Finland and Estonia or to any postal outlet in Finland.
In addition, you can select the most conveniently located Parcel Point for pickup when ordering a parcel from an online store. When the parcel is ready to be picked up, you will receive an SMS containing a key code. The code is entered in the Parcel Point, and the locker containing your parcel will open
When the parcel is ready to be picked up by the recipient, an SMS notice of arrival will be delivered. If the parcel is in a Parcel Point, the SMS will contain the locker code. If the parcel is at a postal outlet, the recipient will receive an SMS with the item ID, which enables them to pick up the parcel.
It is very easy to return parcels purchased from an online store with the Parcel Point. The Parcel Point menu has a specific function for returning parcels, and the Parcel Point will request you to enter the locker code that was sent to your phone. The locker opens when you enter the code. If you no longer have the code, please contact our customer support.
Normally, this situation should not occur. If, however, a parcel sent to a Parcel Point is too large, the item is delivered to the postal outlet nearest to the Parcel Point. If the parcel has been forwarded through the Posti parcel routing system, and it is too large for the Parcel Point, the parcel is delivered to a postal outlet in accordance with the original address.
Netposti is not an e-mail service, it's an alternative to the traditional mailbox: a paper letter you previously received through your mailbox can now be sent electronically via Netposti. The letters can include messages from the authorities, bills, pay slips or healthcare messages.
Only companies and other organizations can send letters to Netposti. Postcards, invitations and direct marketing ads will continue to be delivered as paper letters and postcards to your mailbox.
The idea of Netposti is to replace the paper letters with the electronic versions. To receive letters only electronically you need to select electronic delivery method for your senders.
You can select electronic delivery method when you activate your Netposti. The easiest way to do this is to select the electronic delivery method for all 4000 current Netposti senders. Through this selection, all new senders that join the service are also automatically selected. Even if you select all, you will only receive electronic letters in Netposti from senders who would send letters to you in any case. Normally, this means that you are a customer or an employee of the sender in question.
You can also select, per sender, from which senders you wish to receive electronic letters without paper versions. You can change the sender settings at any time.
Yes. The e-invoice is a consumer invoice which the invoicer sends electronically to the recipient in place of paper letters. You can order your bills as e-invoices to Netposti. E-invoice service is provided by Itella IPS Ltd. The e-invoices are received in Netposti as electronic letters.
You will receive a notification to an e-mail address of your choice of any new letters that have been delivered to Netposti. Notifications sent by e-mail are free of charge. It is also possible to receive new mail notifications by SMS instead of or addition to e-mail. The SMS messages carry a cost and will be invoiced with your phone bill.
Yes. Electronic Netposti letters are produced from electronic files delivered by sender companies to printing service providers. On the basis of the material, the letters are printed, placed in envelopes and posted, alongside an electronic letter sent to addressees registered with Netposti. Paper letters are not printed if the company in question is using the electronic Netposti service and the recipient has indicated, within Netposti, that they would prefer to receive an electronic version of the letter only. In other cases, an electronic letter will be sent to Netposti and the same letter will be printed on paper and posted.
The whole process is managed automatically within the information system, all the way from the sender right through to Netposti, and privacy is ensured at all stages.
Netposti provides its users with free-of-charge letter archiving for seven years. Once the free-of-charge archiving period for a letter or several letters has ended or is about to end in two months, a notification will be sent to you. If you wish to store letters that are more than seven years old in your Netposti archive, use the additional archiving services that are subject to a charge.
Besides basic archiving, Netposti provides an additional archiving service where you can you can add your files, such as texts, tables, drawings, pictures and compressed files.
Upon arrival, letters will be archived automatically in a folder created by Netposti based on the month of arrival. Netposti will also automatically create folders on the basis of the classification added by the sender to each letter, e.g., a bill, payslip, or healthcare message. You can create your own personal folders in Netposti to meet your individual archiving needs.
In practice, all folders are simply ways of accessing one archive, i.e., the archive only contains one copy of each letter or file, but you can search, group, and organize letters in different ways with the help of different folders.
Your Netposti archive can be accessed anytime and from anywhere. If you like, you can save content from your archive to your computer.
You can select your online bank for payment. Most invoices include the bank's barcode, the content of which Netposti can provide in numeric format and decode it for you to read. The easiest way to pay a bill is to use this barcode in numeric format, as it includes the information required for payment. Using the code makes it easy to transfer all the necessary information error-free in one go from Netposti to the payment form of your online bank, without having to type the due date, amount, payee's account number and reference number.
Yes. You can attach reminders to your letters and files to remind you about the due date of a bill or about something else related to the item in question. Netposti will send your reminder by e-mail or by SMS. Receiving reminders by SMS is a chargeable additional service of Netposti, and the expenses of the service will be invoiced with your mobile phone bill.
Letters sent to Netposti are read over an encrypted SSL connection, which is just as safe as using your online bank. Your personal information and the contents of letters can only be accessed by you as the user. Everything takes place automatically within the information system all the way from the sender to Netposti,so the privacy of correspondence is not threatened at any stage. Since all senders are identified, you will not receive any spam.
All material sent to Netposti is managed in compliance with postal, letter and banking secrecy, the guidelines of the Data Protection Ombudsman and Posti Group s Information Security Policy. We use standardised data transmission methods and encrypted connections.
It is fast and easy. Netposti is a free online service provided by Posti for all persons over 15 years of age who have a Finnish social security code. It is also required that person's post address can be found from Posti's systems. You can register with the service using your online bank user ID, a Posti username or a chip ID card issued by the Population Register Centre. Then the service can be accessed immediately.
Phone calls are centralised in a customer service which is open Monday to Friday from 8 a.m. to 6 p.m. This way, post office employees can concentrate on serving the customers in the post office.
The customer service uses the same data systems as the post offices so, for instance, the information concerning an arriving parcel is also available via the phone service. Of course, if necessary, the phone call will still be connected to the desired post office.
Our customers pay a local network charge or mobile phone call charge to their operator for calling Customer Service. The call charge begins immediately when the call is connected, so queuing for Customer Service is also subject to charge. There are no other charges for calling Customer Service.
All phone calls to customer service are recorded. Recordings are used to secure the rights and legal protection of both customers and Posti. The recordings may also be utilised in the internal training of personnel for the purpose of developing customer service and improving quality.
You can find the addresses of post offices from our web pages by using the Post Office Search. You can use a postal code, city or municipality name or the name of a district or municipality district as the search criteria.
You can find the addresses of post offices from our web pages by using the Post Office Search. You can use a postal code, city or municipality name or the name of a district or municipality district as the search criteria.
Posti do not send their customers e-mails or text messages containing direct links to login pages or asking for online banking details, account numbers or credit card numbers.
We would like to ask our customers to be on the lookout with regard to potential phishing messages.
Instructions for customers regarding potential phishing messages:
Do not open suspicious messages or links
Do not reply to the message
Never hand over your online bank user ID or password to anyone
If you have received a phishing message, opened a link in the message and entered even a part of your online bank user ID at a phishing site, contact your bank immediately and tell them what has happened.
Identification using online banking details is in use in certain Itella and Posti services (such as Netposti), but these services direct customers to the identification only from the service in question, never by e-mail.
The address of a secure login page (SSL secured) begins with "https" and usually displays a padlock icon in the browser.
If you wish, you may report the phishing message (if the link in the e-mail leads to a site with a strange address that looks like an online bank site) to the National Cyber Security Centre of the Finnish Communications Regulatory Authority by forwarding the e-mail to firstname.lastname@example.org.