News and articles from Posti

Consumers are moving to circularity – what does it mean for businesses?

16.11.2025

Summary of the article:

  • Consumers are shifting to the circular economy – companies need to rethink how they generate revenue.

  • Buying used items is now a value-driven everyday choice, not just a way to save money.

  • Circular models offer new ways to grow revenue and build stronger customer relationships.

  • This blog introduces four earning models: re-commerce, trade-in programs, closed-loop systems and resale of returned goods.

  • Logistics is the nerve center of the circular economy – value grows when products move both forward and back.

Consumer behavior is evolving faster than any supply chain. According to our recent study, 75% of Finns have already purchased second-hand goods. Buying pre-owned items is no longer just a financial choice – it’s part of a new value system where responsibility, affordability, and convenience meet. 

This shift is transforming business logic: a product’s value no longer ends at the checkout. Companies that succeed in extending the lifecycle of their products and keeping them in their own circulation are building not only new revenue streams, but also stronger customer relationships and healthier margins. 

New business models driving circular growth 

Commercializing circularity isn’t about goodwill – it’s a strategic question of how a company manages its flows, value, and customer relationships. Different industries can capture this opportunity in different ways – and often, the answer lies at the very heart of logistics. 

1. Second-hand commerce – joining the re-commerce movement 

Brands and premium retailers can take control of their secondary markets by building their own resale channels or partnering closely with established platforms. This enables control over pricing, quality, and customer experience – while unlocking lifecycle data for every product. 

Benefits: stronger brand equity, higher customer retention, access to new audiences, and multiple value realizations from the same inventory. 

2. Trade-in programs – a new purchase starts with the old 

Trade-in and buyback models strengthen loyalty and increase purchasing power: when part of a new product’s price can be covered by the trade-in value of an old one, the threshold to upgrade decreases. At the same time, companies bring valuable products back into their own loop – for resale, refurbishment, or parts recovery. 

Benefits: higher purchasing power, deeper customer loyalty, broader acquisition reach, and faster product circulation. 

3. Closed-loop models – the power of your own cycle 

In a closed-loop model, companies don’t sell returned products to third parties but instead reintroduce them through their own resale channels, properly inspected and refurbished. Typically, the supply comes from B2B sources – such as business customers returning used equipment – while demand is driven through consumer channels. This connects the entire value chain, keeps data in-house, and captures the full value of every product. 

Benefits: faster inventory rotation, higher capital efficiency, stronger margins, and consistent, branded customer experience across both new and pre-owned products. 

4. Monetizing returned and end-of-line products – the second cycle as a value driver 

Circularity isn’t just about used products; it also applies to returns, faulty items, discontinued stock, and surplus inventory. When these products are inspected, repaired, and channeled back to sale – either as refurbished goods or through the company’s own or third-party outlet channels – they become productive assets again. This releases tied-up capital, reduces waste, and creates new revenue streams from products whose value would otherwise be lost. At the same time, it strengthens the brand and offers consumers a responsible alternative. 

Benefits: new revenue from existing assets, a more efficient continuous flow, and reduced waste. 

Although circular economy in consumer markets often makes the headlines, the same logic applies in the B2B field. Companies are looking for lighter ways to use resources and make acquisitions – just as consumers seek flexible alternatives to ownership. Through product-as-a-service models, businesses can shift from one-off sales to recurring revenue, and for buyers, from capital investment to operational expense. This alignment of sustainability and financial efficiency is exactly what modern customers expect. 

Logistics is the backbone of circular commerce 

The transition from a linear buy–sell–dispose model to a continuous cycle isn’t possible without logistics as the enabler. When products move not only forward but also back, logistics becomes the backbone of circular commerce – the place where value either stops or multiplies. 

We help our business customers build and scale circular services across the entire value chain – from collection and transport to sorting, refurbishment, warehousing, and redistribution. The same seamless logistics network supports both new and pre-owned product flows – efficiently, measurably, and at scale. 

Operating in Finland, Sweden, Norway, and the Baltic countries, we enable our customers to expand their circular solutions consistently across all markets. 

Circularity is growing because consumers – and businesses – are already moving there. The next wave of growth won’t come from new products, but from new ways to recirculate their value. 

The world doesn’t stop. It circulates – and smart supply chains circulate with it. 

Read more about our Circular Economy Service.

Elina Gustafsson, Posti

Author: Elina Gustafsson, Head of Circular Economy, Posti.