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Our customer service is busy due to increased parcel volume. Please check the answers to the most frequently asked questions here.

Fuel surcharge

The fuel surcharge is applicable to contract customers' domestic and international parcel and transport unit services. The fuel surcharge will be updated on a monthly basis.

Domestic transport

Parcel and transport unit

  • From July 1, 2020, we will apply a 6.24 % fuel surcharge.

  • From June 1, 2020, we will apply a 6.02 % fuel surcharge.

Freight The fuel surcharge is:

  • 17.68 % from July 1, 2020

  • 17.71 % from June 1, 2020

Printed matter transport The fuel surcharge is applicable to contract customers' domestic printed matter transport services. The fuel surcharge is tied to the development of the fuel factor of Statistics Finland's cost index on the road transport of goods. The fuel surcharge will be updated on a monthly basis.

  • From July 1, 2020, we will apply a 5.40 % fuel surcharge to domestic printed matter transport services.

  • From 1 June, 2020, we will apply a 4.98 % fuel surcharge to domestic printed matter transport services.

Air transports of publications A Fuel and cargo surcharge will only be applied to customers with an air transport contract with Itella. The surcharge will vary according to market prices, and will equal the fuel and cargo surcharge charged by the airline from Itella.

  • As of 1 May 2019, a fuel and cargo surcharge of 1.311 €/kg applies to domestic air transport of publications

International transport

Parcel and transport unit

  • From July 1, 2020, we will apply a 6.24 % fuel surcharge to parcels and transport units.

  • From June 1, 2020, we will apply a 6.02 % fuel surcharge to parcels and transport units.