Complete the customs clearance on the Finnish Customs website if Item Tracking says “Pending clearance” or if you have received a notice of arrival. You can also authorize Posti to carry out the customs clearance on your behalf by email here.
Customs clearance of parcels and the handling fee
Complete the inward clearance and pay Posti’s handling fee within 20 days of receiving the notice of arrival. Otherwise, the item will be returned to the sender. The storage period can’t be extended. The customs clearance and handling fee only apply to goods arriving from outside the EU or from special areas of the EU’s Excise Duty and Value-Added Taxation Area. If you don’t know the contents of the item, ask the sender.
If the purchase costs more than €22
OR is a gift
If the purchase costs less than €22
Contact the Finnish Customs to apply for an exemption
Send your exemption request to lentoposti@tulli.fi. Include the order confirmation or receipt, Posti’s Item ID and your contact details. For further information, see the website of the Finnish Customs or call their customer service number 0295 5206.
Customer clearance assignment to Posti
How do I purchase customs clearance from Posti?
Notice of arrival
Notice of arrival
I received a notice of arrival for an item but I don’t know its contents.
Why did I get a printed notice of arrival?
I lost the printed notice of arrival. Where can I get a new one?
I received a notice of arrival. How can I keep track of my item?
Posti’s handling fee
What’s Posti’s handling fee?
How big is Posti’s handling fee?
How soon do I need to pay Posti’s handling fee?
Are all payment methods available?
The value of the item is €22 or less. Do I need to pay Posti’s handling fee?
I received a notification from Customs that I don’t have to pay tax for my item. Do I need to pay Posti’s handling fee?
What happens if I pay tax to Customs but not Posti’s handling fee?
Why does Posti charge a handling fee for items subject to customs clearance?
Why isn’t there any information about the fee on the online store’s website?
Customs clearance of gifts
I received a gift from a company. Do I need to clear it?
I received a gift my friend had ordered for me online. Do I need to clear it?