Customs clearance of parcels and the handling fee

Customs clearance of parcels and the handling fee

For help with matters related to customs clearance, please call Posti’s free VAT helpline at 0100 2215, open Mon–Fri 8 a.m.–6 p.m. and Sat 9 a.m.–4 p.m.

Complete the inward clearance and pay Posti’s handling fee within 20 days of receiving the notice of arrival. Otherwise, the item will be returned to the sender. The storage period can’t be extended. The customs clearance and handling fee only apply to goods arriving from outside the EU or from special areas of the EU’s Excise Duty and Value-Added Taxation Area. If you don’t know the contents of the item, ask the sender.

On July 1, 2021, the e-commerce VAT reform will enter into force throughout the EU. Check what you should do

Notice of arrival

Notice of arrival







Posti’s handling fee










Customs clearance of gifts


Digital customs clearance










Customer clearance assignment to Posti


Customs transit