Customs clearance of parcels and the handling fee

If you don’t recognize the item, contact the sender to inquire about the contents.

When it comes to items arriving from outside the EU or from special areas of the EU’s Excise Duty and Value-Added Taxation Area, the notice of arrival is sent by SMS, email or mail.

Via item tracking or the OmaPosti app. You’ll need the item ID for tracking your item.

If you know the item ID and contents, clear the item on the Customs website and pay the handling fee at Posti.fi.

Posti’s handling fee only applies to goods whose value exceeds EUR 22 arriving from outside the EU or from special areas of the EU’s Excise Duty and Value-Added Taxation Area that require customs clearance. You can find more information about Posti’s handling fee in the notice of arrival that was mailed to you. Pay Posti’s handling fee. Note: Posti’s handling fee doesn’t apply to goods arriving from inside the EU or to items arriving from outside the EU whose value is EUR 22 or less. If you receive a notification from Customs that you don’t have to pay tax for your item, you don’t have to pay Posti’s handling fee for it either.

The fee is €2.90 / item regardless of the value of the content. Payment is also possible at Posti outlets for € 3.30 / shipment.

At the customs clearance stage, the VAT base includes, in addition to the price of the goods, transport costs, and Posti’s handling fee.

Clear your item on the Customs website and pay Posti’s handling fee at posti.fi/kasittelymaksu within 20 days of the item’s arrival. Otherwise, the item will be returned to the sender.

You can pay with a bank or credit card. You can pay the fee at posti.fi/handlingfee, which you can also access through OmaPosti. You can’t pay the handling fee with an invoice. You’ll also find the payment instructions on the printed notice of arrival.

No. You don’t have to pay Posti’s handling fee if you receive a notification from Customs that your item is not subject to tax. Make a request for an exemption from the processing fee to us using the posti.fi/feedback form. Record the consignment ID of the consignment on the form, state that you are requesting an exemption from the processing fee and attach the customs clearance decision you received from Customs.

Please note that if you have cancelled the authorization of an IOSS item, you’ll have to pay Posti’s handling fee.

The item will be returned to the sender if Posti’s handling fee has not been paid within 20 days of the notice of arrival for a cleared item.

The handling fee covers the costs resulting from the manual handling, notification procedure and storage of items subject to customs clearance. The fee is based on the agreements of the Universal Postal Union.

The terms and conditions of online stores usually state that the recipient may need to pay additional fees in addition to customs duties and taxes.

Yes, also gifts must be cleared. See the instructions for clearing a gift and clear the item on the Customs website.

Yes, publications from outside the EU must be cleared through customs and VAT must be paid on them. Check the instructions and clear the publication on the Finnish Customs website.

The service enables you to authorize Posti to take care of the clearance of commercial items with a value of less than EUR 150 and easily pay the customs duty via the app.

The service fee covers the handling of the arriving item when the item is being routed to Posti’s warehouse to wait for customs clearance. Posti will perform the inward clearance on your behalf.

Posti receives an electronic advance notice from the sender, based on which the service is available for items with a value of less than EUR 150 arriving in mainland Finland. You can also add your items to your OmaPosti app yourself.

You enter your payment card details in the service in connection with the authorization. However, the payment will not be charged from your account at this point. The payment will not be charged until a decision has been made by Customs and Posti has been notified of the amount of VAT to charge. Posti will add its digital customs clearance fee of EUR 0.90 (VAT 0%). You will receive the receipt and the release decision in OmaPosti once the payment has gone through. From July 1 onward, VAT and Posti’s service fee will be paid in connection with the authorization.

Posti will clear your item immediately when it arrives in the country. The item will be released and continue its journey to the recipient at once when Posti has been notified by Customs that the item has been released. Posti will contact the recipient, for example, if Customs require additional information about the item.

The valid payment methods include Visa and Master Card debit/credit cards.

For more information about the service, go to: https://www.posti.fi/en/customer-support/receiving/import-clearance/digital-clearance

The OmaPosti digital customs clearance service fee only applies to the inward clearance. The recipient must contact Customs for amendments and cancellations.

If you don’t clear the item yourself, send a customs clearance assignment to Posti no later than two days before the return date. The assignment fee is €25.60 (consumers, incl. VAT). Posti’s handling fee is included in the price. Customs duties and taxes are added to the price. You can make the assignment here.

Using OmaPosti’s digital customs clearance feature, you can also request Posti to perform your customs clearance for you. The service is subject to a charge (EUR 0.90). Download OmaPosti from your app store.

Agree upon the customs transit with a forwarder acting as the store-keeper to whom the Finnish Customs have granted the status of an authorized recipient. We do not offer customs transit services, we only transport postal items when the customs transit has been carried out by an authorized company. Authorized forwarders are listed on the Finnish Customs website. You can search for companies by entering the name of the city in the field. Authorized recipients (VV) are marked with an X in the right-hand column of the table. The forwarding company is responsible for the pricing of their services.