We have previously communicated about delays in the customs clearance of shipments arriving in Finland by air from outside the EU. The delays are due to missing security data that the countries of origin and the airline are responsible for delivering. Security data regulation used in the European Union determines what information shipments need to contain when they arrive in Finland.
We are releasing shipments for clearance daily when we get permission from Customs. We are addressing challenges related to missing data with high priority in cooperation with Customs, airlines, and countries of origin.
Some shipments are reaching the maximum storage time allowed by law
EU’s customs legislature sets time limits for the warehousing of undeclared items; they can be stored for a maximum of 90 days. If the shipment cannot be cleared during this time or does not meet customs requirements, it must be returned to the original sender.
Although we have extended storage time within the limits set by law, some shipments arriving in Finland by air from outside the EU have not received missing information within the 90-day limit stated in customs rules. What has made completing the information difficult, among other things, has been Customs’ stricter interpretation of EU’s customs rules, which came into effect in the beginning of February. Posti cannot release shipments for customs clearance without Customs’ permission.
Items with missing security data whose temporary storage time reaches the allowed maximum of 90 days must be returned to the sender.
If your item is returned, please contact the sender
The sender is the only party that can decide on resending or possible compensation for the item. Please contact the sender if you have any questions regarding your shipment.
We apologize for the inconvenience caused by delays and returns. We at Posti aim to do our part in ensuring that items arriving in Finland from outside the EU will also be delivered as conveniently, quickly and safely as possible. This is the will of all parties involved.