This page contains all accessibility statements for Posti’s services. Before presenting the statements, we will provide you with information about how Posti approaches accessibility, our statutory obligations, the feedback process, how feedback is handled, Posti’s and the supervisory authority’s contact details and Posti’s efforts to ensure accessibility.
List of accessibility statements
You can find accessibility statements for the following services, which are identified by their web domain or distribution channel: 1. Posti.fi website 2. OmaPosti mobile apps and website 3. OmaPosti self-service kiosk 4. Asiakastiedot.posti.fi 5. Shop.posti.fi/en 6. Notification of change of address web service (yhteystietoni.posti.fi).
Accessibility and Posti
Posti strives to ensure digital accessibility for people with disabilities. We are constantly working on improving the customer experience and developing our services in accordance with accessibility standards. Measures to support accessibility Posti is taking the following measures to ensure accessibility: • Accessibility is part of our operational philosophy. • Accessibility is part of our internal practices. • Our organization has clear accessibility goals. • Our organization has quality assurance methods in place for accessibility. • We strive to include people with impairments that could affect their service experience in our test groups. Standards underlying our accessibility efforts Our goal is to comply with the key technical standards referred to in the current legislation (Act on the Provision of Digital Services 306/2019). These are
The EU standard EN 301 549 for mobile applications and self-service kiosks, as well as websites and services in general.
recommendation WCAG 2.1, levels A and AA. Our statutory obligations Posti’s universal services subject to accessibility regulation include domestic and international letter services paid for with stamps, as well as cash paid parcels shipped to destinations abroad in mainland Finland. We also strive to provide accessible domestic parcel services to consumers. However, contract services provided to business customers fall outside the scope of the basic service obligation or legislation on accessibility.
Do you need help with using digital services? If you feel that accessibility issues prevent you from using Posti’s digital services, you can call Posti Customer Service at +358 100 5577 (local network charge/mobile call charge).
Give us feedback on accessibility
If you notice any accessibility issues in our digital services, please always contact us first. We are glad to hear any feedback. You can contact us by sending mail to Accessibility, Postintaival 7 A, FI-00230 Helsinki, Finland, or via email at saavutettavuus@posti.com. We will respond to your feedback within two weeks of your contact. Supervisory authority If you are not satisfied with the response you have received from Posti or you do not receive a response at all within two weeks, you can submit a notification to the Finnish Transport and Communications Agency Traficom. The website of the Finnish Transport and Communications Agency Traficom provides detailed instructions on how to submit a notification and information on how it will be processed. Contact details of the supervisory authority
Finnish Transport and Communications Agency Traficom Digital Accessibility Supervision Unit www.webaccessibility.fi saavutettavuus(at)traficom.fi telephone switchboard 029 534 5000
How we work to improve accessibility
Posti assesses the accessibility of the website through several methods, listens to customer feedback and takes accessibility into account in development. We use the following assessment methods:
Self-assessment
SiteImprove Accessibility Report tool
External accessibility specialists.
Accessibility audits for each consumer service described on this page were carried out by external specialists between 2020 and 2024 and/or as a continuous self-assessment. The accessibility statements provided here describe the state of accessibility following post-audit improvements, as well as ongoing improvement projects. The following accessibility audits carried out by external specialists are planned to be implemented in fall 2025.
Technical requirements for the best user experience
Posti’s web services are designed to provide the best user experience with the four most recent stable versions of the following browsers:
Chrome (Windows, MacOS, Linux, iOS, Android)
Firefox (Windows, MacOS, Linux, iOS, Android)
Safari (MacOS, iOS)
Edge (Windows).
The accessibility and smooth user experience of Posti’s websites is based on the use of the following technologies:
HTML
WAI-ARIA
Javascript
CSS.
We also aim to support the use of the following screen reader software:
VoiceOver (MacOS, iOS)
TalkBack (Android)
Microsoft Narrator and NVDA (Windows).
Posti.fi accessibility statement
This accessibility statement was first created on September 25, 2019, and last updated on June 27, 2025. This accessibility statement concerns the service at https://www.posti.fi/en.
Normative accessibility compliance Partially compliant: some of the content does not fully meet the requirements.
Known accessibility issues Users may encounter accessibility issues on the website. Below is a list of known accessibility issues and our plans to fix them.
If you notice an issue that has not been listed, please contact us. If you need help with using the site, please contact our customer service by telephone.
Use of service forms The Posti.fi website contains numerous forms that allow consumers to order services, terminate services, communicate changes, suggest stamp themes and so on. Some of these forms contain issues for users of assistive technologies.
We are constantly working to improve the accessibility of our forms. Some forms that feature Posti’s old visual identity will be completely rebuilt, and others will be fixed as necessary.
PDF files The website contains PDF files providing information on sending letters and international parcels. Some of these files are not accessible and may cause difficulties for screen reader users. We aim to make all PDF files published after September 23, 2018, accessible during 2025.
Non-accessible content Sections outside the scope of legislation This website has content for business customers that falls outside the scope of Posti’s basic service obligation and, according to current legislation, is therefore not subject to accessibility requirements. Although we are also working to improve the accessibility of such content and functions, content intended for business customers, for example, is not covered by this statement.
OmaPosti accessibility statements
This accessibility statement was first created on September 25, 2019, and last updated on June 27, 2025.
This accessibility statement concerns the following services:
Web service at oma.posti.fi
OmaPosti mobile app for iOS
OmaPosti mobile app for Android.
The apps are available for download in the App Store and Play Store (the statement only applies to version 6 and higher).
Normative accessibility compliance
Partially compliant: some of the content does not fully meet the requirements.
Known accessibility issues
Users may encounter accessibility issues on the website. Below is a list of known accessibility issues and our plans to fix them.
If you notice an issue that has not been listed, please contact us. If you need help with using the site, please contact our customer service by telephone.
If you are reporting issues with mobile apps, please make sure you are using the latest app version.
Visual presentation
Scalability:
Some visual elements will not scale without loss of data and/or functions or bidirectional scrolling when the screen width is 320 CSS pixels. (WCAG 1.4.10)
Structure
Headings:
Not all headings in connection with the payment process are marked as HTML heading layers. (WCAG 1.3.1)
Text alternatives:
There are shortcomings in the text alternatives of some visual elements. (WCAG 1.1.1, 2.4.4, 2.5.3)
Element-specific observations:
Features and Logged-in user menus:
In Desktop format, the menus in question can only be closed with the ESC button. (WCAG 1.3.1, 2.1.2, 4.1.2)
Notification elements:
Among other things, the programmatic structure of the notification elements that appear at the top of the pages is not conveyed to screen reader users. (WCAG 1.3.1, 2.4.4)
Accessing electronic letters
Electronic letters are delivered in PDF format, which may not be accessible. Please see the section on unreasonable burden below.
The identified shortcomings will be addressed iteratively after the release during 2025.
Non-accessible content
Unreasonable burden The OmaPosti service contains third-party content for consumers in the form of digital letters and their previews. Posti recommends that content producers use accessible technologies to create these letters, but we cannot technically guarantee accessibility or modify letters without violating the secrecy of correspondence. Thus, recipients may receive letters in PDF format, which is not accessible. For both technical and legal reasons, Posti considers that, as an intermediary, it unfortunately cannot guarantee the accessibility of this content.
OmaPosti self-service kiosk accessibility statement
This accessibility statement was first created on December 21, 2020, and last updated on June 27, 2025.
This accessibility statement concerns the OmaPosti self-service kiosk. Kiosk devices are fixed terminals installed in public spaces intended for sending and returning letters and parcels. The OmaPosti kiosk should not be confused with the self-service terminals of Parcel Lockers (domestic parcel services are not included in Posti’s universal services).
Normative accessibility compliance Partially compliant: some of the content does not fully meet the requirements.
Known accessibility issues The known accessibility issues are listed below. If you notice an issue that is not mentioned, please contact us.
Top sections of the user interface out of reach Using the device when seated in a wheelchair may restrict the user’s ability to access the functionalities positioned at the top of the screen. These include changing the language or activating a video call with customer service. In video calls, persons seated in a wheelchair or those shorter than average are not visible in the frame. For the time being, we recommend that customers affected by the issue visit our service points or use the telephone service instead.
No alternative to the visual user interface At the moment, severely visually impaired or blind persons are unable to use the service on the device. For the time being, we recommend that customers affected by this issue visit our service points or use the telephone service instead.
Asiakastiedot.posti.fi accessibility statement
This accessibility statement was first created on December 21, 2020, and last updated on September 6, 2023.
This accessibility statement concerns the services at asiakastiedot.posti.fi.
Normative accessibility compliance Partially compliant: some of the content does not fully meet the requirements.
Known accessibility issues The known accessibility issues are listed below. If you notice an issue that is not mentioned, please contact us. If you need help with updating your customer information, please contact our customer service by phone.
Difficulty in perceiving text and graphics Due to the color combinations used (orange and white), it may be difficult to read some of the texts and interpret graphs.
Site navigation and menus differ from other Posti websites This website uses a navigation system that differs from other Posti websites, which may cause confusion.
We are currently working on a new service to replace the existing customer information system. We expect the new system to be deployed in early 2024, at which point the issues mentioned here will be eliminated.
Accessibility statement for shop.posti.fi
This accessibility statement concerns the shop.posti.fi/en service and was created on September 21, 2023.
We have self-assessed the accessibility of the service.
Accessibility status of the digital service: Partially meets accessibility requirements.
Non-accessible content
The website is not yet fully compliant:
We identified shortcomings in the text alternatives for images when using assistive technology. (WCAG 1.1.1)
We identified shortcomings in the structure of the main navigation when using assistive technology. (WCAG 1.3.1)
We identified shortcomings in the use of colors and their contrast. (WCAG 1.4.1 and 1.4.3)
We identified shortcomings in the naming of links. (WCAG 2.4.4)
We identified shortcomings in the naming of site components, such as headings, when using assistive technology. (WCAG 2.4.6)
We identified shortcomings in the marking of visually hidden elements when navigating the site using a keyboard. (WCAG 4.1.2)
The identified shortcomings related to accessibility will be fixed as soon as possible.
Did you come across an accessibility issue at shop.posti.fi? Tell us about it and we will do our best to fix it: saavutettavuus@posti.fi
Notification of change of address web service accessibility statement
This accessibility statement was first created on September 10, 2020, and last updated on April 16, 2021.
This accessibility statement explains how the notification of change of address web service complies with the law on the provision of digital services, what shortcomings there are related to accessibility and how you can give us feedback on accessibility issues.
This web service is jointly maintained by the Digital and Population Data Services Agency and Posti. We want to make our digital services accessible to as many users as possible. We take accessibility into account in the development of digital services. The accessibility of the services is regularly assessed as part of the planning and development work.
How accessible is the website?
This web service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The web service has some accessibility issues, which are described in more detail below.
Did you notice any accessibility issues?
We are continuously working to improve the accessibility of the web service. If you notice any issues that are not described on this page, please let us know and we will do our best to fix them.
We will respond to you as soon as possible, and no later than within two weeks. You can contact us via email at saavutettavuus(at)dvv.fi.
Accessibility monitoring Finnish Transport and Communications Agency Traficom monitors compliance with accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Finnish Transport and Communications Agency Traficom. The website of Finnish Transport and Communications Agency Traficom provides detailed instructions on how to submit a complaint and information on how it will be processed. Finnish Transport and Communications Agency Traficom Digital Accessibility Supervision Unit www.webaccessibility.fi saavutettavuus(at)traficom.fi telephone switchboard 029 534 5000
Mer information om teknisk tillgänglighet
Nättjänsten är ännu inte helt tillgänglig. Innehåll eller funktioner som ännu inte är tillgängliga:
Innehållets tillgänglighet
Allt innehåll är inte strukturerat med beskrivande rubriker, och rubrikhierarkin är inte konsekvent. (WCAG 2.4.6)
Alla länktexter är inte beskrivande. (WCAG 2.4.4)
Informationen i bilderna har inte presenterats som en textekvivalent. (WCAG 1.1.1)
Vissa delar av innehållet i tjänsten kan endast förstås och hanteras med en sinnesförnimmelse. (WCAG 1.3.3. och 1.4.1.)
Den visuella identitetens tillgänglighet
Inte alla färgkombinationer har tillräcklig kontrast. (WCAG 1.4.3 och 1.4.11)
Tangentbordets markör sticker inte ut visuellt. (WCAG 2.4.7)
Strukturens tillgänglighet
Navigeringen är inte tydlig i alla avseenden. (WCAG 2.4.5 och 3.2.3)
Innehållets läsordning och tangentbordets navigeringsordning är inte konsekventa i alla avseenden. (WCAG 1.3.2 och 2.4.3)
Nättjänstens blanketter är inte tydliga och tillgängliga för alla. (WCAG 2.1.4, 3.2.4, 3.3.1, 3.3.2 och 3.3.3)
Teknisk tillgänglighet
Språket på webbplatsen (och dess olika språkversioner) är inte markerat. (WCAG 3.1.1 och 3.1.2)
Webbplatsens semantiska struktur är inte korrekt i alla avseenden. (WCAG 1.3.1, 4.1.1 och 4.1.2)
De brister som anges här kommer att åtgärdas under 2020–2021.
Inte alla funktioner är tillgängliga med tangentbordet. (WCAG 2.1.1 och 2.1.2)
Tjänsten anpassar sig inte helt till olika förstoringar, skärmar, skärmorienteringar och textplaceringar. (WCAG 1.3.4, 1.4.4, 1.4.10 och 1.4.12)
Alla verktygstips (tooltips) är inte hanterbara. (WCAG 1.4.13)
Användargränssnittets komponenter och formulär är inte programmässigt fullt förståeliga. (WCAG 1.3.5, 2.4.5, 2.5.3, 3.3.2 och 4.1.3)
De identifierade tillgänglighetsbristerna kommer att åtgärdas så snart som möjligt.
Oskäligt besvär Följande innehåll är inte tillgängligt eftersom det tillfälligt omfattas av undantaget på grund av en oskälig börda som avses i 8 § i lagen för tillhandahållande av digitala tjänster.
Tillgänglighetskraven gäller inte visst innehåll Nättjänsten innehåller videoinnehåll som inte är tillgängligt. En del videoinnehållen saknar undertexter eller syntolkning. Videoinnehåll som publicerats före den 23.9.2020 behöver enligt lagen inte göras tillgängliga retroaktivt eller tas bort från webbplatsen.
Hur har vi testat tillgängligheten?
Webbplatsens tillgänglighet har regelbundet bedömts av en extern tillgänglighetsexpert (eller en som förvärvats av Myndigheten för digitalisering och befolkningsdata) som en del av planerings- och utvecklingsprocessen.