Data protection

Posti and its subsidiaries respect your privacy, and we are committed to protecting the personal data of our customers. On this page, we describe the general principles of processing personal data at Posti.

You can find more information about processing personal data for different purposes in the privacy statements that you can access through the links at the end of this page.

Collecting personal data

We maintain an address register of all receivers of post in order to handle postal operations.

We also store information concerning items and recipients' and senders' name and address information into the IT system used to track deliveries.

Personal data is also accumulated from agreements, the use of services, scope of services and information required to produce and direct services. In addition, we may process information about customer interests reported by the customers themselves.

Processing personal data

We process personal data, for instance, for the following purposes:

  • to carry out and maintain Posti's services
  • to manage custom relationships
  • to plan and develop Posti's business operations
  • to notify people of Posti's services, to promote sales and for market research purposes

Storing and protecting the data

We process our customers' personal data as confidential, and we use appropriate security methods to ensure data privacy. The data can only be accessed by specific persons who are bound by a non-disclosure obligation for their work tasks. The data is used to the extent that is necessary to realize the services offered by Posti or based on other legal grounds for processing.

Use of cookies

We use cookies on our website. A cookie is a small text file that is stored on your computer. A visitor cannot be identified solely based on cookies, and the cookies do not harm your device or files. Using cookies is a common practice. With the cookie, our website remembers you if you visit our website often. With the cookies, we collect statistical data on how our website is used. The collected data is used for the targeting of analytics and marketing. This way, the use of our services is easier for the user and the marketing shown to the user is more appropriate.

If you so wish, you can disable cookies from your browser settings. Please note that the disabling or blocking of cookies may lead to problems using the website. That is why we recommend enabling cookies.

We may also use cookies in certain e-mails sent by us, and thereby collect data automatically when you open the e-mail or click a link in the e-mail you have received.

Data collected using cookies can also be connected to other data received from the customer in other contexts to ensure a better user experience.


Privacy statements

You can find more detailed information on the processing of personal data at Posti from our privacy statements (in Finnish):

Privacy statement for electronic consumer services
Camera surveillance privacy statement
Privacy statement of recorded phone calls
Campaign privacy statement
Posti corporate customer register
Posti's customer service privacy statement
Posti's address information system privacy statement
Posti's item tracking privacy statement
Posti online shop customer register

We reserve the right to change the privacy statement because of service development and changes in the legislation. Registered customers will be notified of any significant changes to the privacy statement in connection with updating the Terms and conditions.

Contacts and your rights

Please note! Remember to log out of the service or close the browser tabs or the entire browser so that people on a shared computer cannot view your personal data after you.