Posti handles personal data responsibly, securely and in accordance with applicable law.
On this page, we have collected answers to the most common questions about privacy and instructions on what to do in different situations.
Most privacy-related matters can be handled fastest through customer service. You can find more detailed information about how your personal data is used when you use our services, in our terms of use and in our privacy statements.
Posti maintains address information in an address information system based on the Postal Act. Address information is used so that items can be delivered to the correct address.
How can I see my address history? You can check your own address information by signing in to the mail forwarding service. In the service, you can only see your own information, not, for example, information about your family members. Your previous address information is available for 20 years from the date when Posti received the change information. See your address history
Where did Posti get my address information? The information in the address information system is updated through a change of address notification made to Posti. You can find more information about change of address notifications here.
Why is my address in Posti’s systems even though I am not a Posti customer? The use of address information is based on law and does not require you to be a customer of Posti’s services.
How do I correct incorrect address information? If your address information needs to be corrected or completed, make the necessary changes in the mail forwarding service. Change your address information
What should I do if I have a non-disclosure for personal safety reasons? A non-disclosure for personal safety reasons applies only to authorities. It does not apply to Posti or other private operators. This means that we have the right to use address information despite the non-disclosure.
For this reason, Posti does not receive information about non-disclosures from the Digital and Population Data Services Agency and does not know who has one. Posti uses address information only to carry out delivery in accordance with the law.
Can I delete my address information from Posti’s systems? Address information that is based on law cannot be deleted on request if it is still needed to deliver mail. You can ask us to delete information that is no longer needed by making a data request.
OmaPosti is Posti’s digital service. You can use it, for example, to:
receive digital letters and invoices
track parcels
choose and change a pickup point
Using OmaPosti requires a user account. This means that we use personal data to provide the service.
What information is linked to my OmaPosti account? You can see much of your own information directly in OmaPosti. You can find more information about using OmaPosti and its features on the OmaPosti page.
Can Posti see the content of digital letters that arrive in OmaPosti? Posti does not see or use the content of digital letters. We only use the delivery information received from senders and the read confirmation information needed to deliver the messages.
What information is used for digital letters? We use delivery information needed to deliver the message, such as the recipient’s identifying information and technical delivery information. Posti does not know the content of the messages.
What information is used when tracking parcels in OmaPosti? When parcels are tracked, we use shipment information received from the sender, such as shipment IDs and information about the delivery status. Posti does not know the contents of the parcel.
How do I close my OmaPosti account? The easiest way to close your user account is via OmaPosti.
Your data will be deleted within 14 days after the account has been closed, unless we have a legal obligation to keep it. You can find more information in the OmaPosti instructions.
What should I do if I am concerned about the security of my OmaPosti username or password? Posti protects usernames and passwords with technical and organisational security measures. You can also enable two-step login in OmaPosti.
Posti will never ask for your password.
How do I delete personal data related to OmaPosti? The easiest way to close your user account is via OmaPosti.
Your data will be deleted within 14 days after the account has been closed, unless we have a legal obligation to keep it. You can find more information in the OmaPosti instructions.
What should I do if I see someone else’s parcel in OmaPosti? Parcels are shown in OmaPosti based on the phone number in the shipment information. This information is received from the sender. If the number is incorrect, the parcel may appear in another person’s OmaPosti.
If you notice a parcel that does not belong to you, please contact customer service so that the situation can be corrected. Contact customer service
What should I do if someone else’s letter or invoice has been delivered to my digital mailbox? Digital letters and invoices delivered to OmaPosti are matched to the recipient based on the information received from the sender, such as name and address and/or a personal identity code. If the sender’s information is incorrect or incomplete, the letter or invoice may appear in the wrong person’s OmaPosti.
If you notice a letter or invoice that does not belong to you, please contact customer service so that the situation can be checked and corrected. Contact customer service
Delivering parcels and postal items requires the use of certain personal data.
What information is used for parcels and postal items? The information typically used includes the sender’s and recipient’s name, delivery address and phone number. This information is received from the sender.
Can Posti see the content of a parcel or other item? Posti does not know or use the content of parcels or other items. We use delivery information so that the item can be delivered to the recipient.
Posti does not disclose personal data without a legal basis.
Who is my new address disclosed to when I make a change of address notification? When you make a change of address notification to Posti, your new address is automatically updated for organisations that have ordered the address update service and whose registers already include you as a customer or otherwise have an existing customer relationship with you. This helps ensure that items are delivered to your new address without you having to notify every sender separately. You can find more information about who receives change of address information here.
The use and disclosure of address information are based on the Postal Act and do not require separate consent. You can prevent the disclosure of your address information by setting a non-disclosure for address information in the mail forwarding service.
Does Posti disclose my personal data for marketing? Posti does not disclose personal data for marketing without a proper basis or your consent. You can manage your consents in your customer account settings, for example through OmaPosti.
You have the right to influence how your personal data is used. You can find more detailed information about your rights in our privacy notices.
How can I check my personal data? You can see much of your personal data directly in your customer account, for example in OmaPosti. You can also make a data request.
How can I correct incorrect or incomplete data? You can ask us to correct your data if it is incorrect or incomplete. In this case, please contact customer service.
How can I ask Posti to delete my data? You can ask us to delete your data by making a data request. We can delete the data if there is no longer a reason to use it.
You can make a data request for the data stored about you in Posti’s personal data records. We recommend making the request after signing in or identifying yourself, because this helps us process your request faster.
You can sign in with your Posti user account or identify yourself with online banking credentials or a mobile certificate. If you do not use our digital services, or if you are making the request on behalf of another person, such as your child or a person under your guardianship, we recommend using the printable form.
Send the completed form and any necessary authorisations in a stamped envelope to the address stated on the form.
Privacy-related incidents are handled as urgent matters through customer service so that they can be resolved as quickly as possible.
Access to personal data is limited to people who need it in their work
We use technical and organizational security measures
We train our personnel in privacy and data protection matters
We continuously monitor and develop our privacy practices
If your matter was not resolved with these instructions, through customer service or with the help of our privacy statements, you can contact our privacy team. The privacy team handles situations that could not be resolved in other service channels. We will respond within 30 days.
Send us an email at tietosuoja@posti.com