Collection and use of personal data
To serve you as effectively as possible, we may need to use your personal data. We request personal data, for example, when it is necessary to address your inquiry, when you purchase our services, register for our services, participate in surveys or competitions, or apply for a job at Posti.
We process personal data to provide and maintain Posti’s services, manage customer relationships, inform you about our services, promote sales, and conduct market research. Processing personal data also enables us to offer improved services and customer experiences, as well as to develop and design our services and business to better meet customer needs. In some services, we require your personal data to fulfill legal obligations. Our operations are regulated by specific laws, such as the Postal Act. One of Posti’s key responsibilities is to maintain an address register of postal recipients to support postal operations. We also collect and store data about shipments, including the sender’s and recipient’s personal information, for the purpose of tracking shipments.
The personal data we collect about you may include your name and contact details, such as address, phone number, and email address, internet protocol address, or other identifiers such as usernames, service usage information, billing and transaction data, information about your product or service preferences, preferred contact methods, and information related to your education or job application.
We take the appropriate handling of your personal data very seriously. We treat our customers’ personal data confidentially. Posti implements various physical, technical, and administrative measures to prevent unauthorized access to or misuse of your personal data. Posti uses subcontractors to deliver its products and services, and these subcontractors may process your personal data for the purposes defined by Posti. Access to personal data is granted only to individuals who require it for their work duties and are bound by confidentiality obligations. Personal data is used only to the extent necessary to provide Posti’s services or for other lawful purposes.
For more detailed information on how we process personal data, please refer to the terms of use for our services and our privacy statements.
Website usage
Most of Posti’s websites are intended for information and communication purposes, and you can use the site without revealing your identity. In certain cases, Posti may require more detailed information when you use our website. To improve access to information, Posti may use external knowledge databases in its search functionalities. These searches do not utilize personally identifiable data. Posti and potentially its partners collect data about you using cookies and other similar data collection techniques.
For more detailed information about cookies, visit our Cookies page.
Some pages or services on Posti’s website may be subject to specific terms of use or service-specific conditions (hereafter referred to as “special terms”), which will be stated separately. In case of conflict between the special terms and the information provided on this page, the special terms will apply.
Posti’s website is not directed at children under the age of 13. Minors cannot make purchases or other legal transactions on the site without parental or guardian consent, unless allowed by applicable law.
Users of Posti’s website are responsible for the accuracy and delivery of the information they provide through the site. Users must take reasonable measures to ensure that the materials they send do not contain unlawful, inappropriate, or otherwise harmful content.
Personal data collected through the use of Posti’s website may be transferred outside the European Union (EU) and the European Economic Area (EEA) within the limits permitted by law. Transfers of personal data require that the recipients have entered into an agreement with Posti containing EU Commission-approved standard contractual clauses to ensure lawful data processing or that another data transfer mechanism allowed under data protection law applies.
Posti’s website contains links to third-party websites. These links are provided to enhance usability or to offer potentially useful information. If you use these links, you will leave Posti’s website. Posti does not control third-party websites or their privacy practices, which may differ from those of Posti. Posti is not responsible for material produced or published by third parties on their websites. We recommend reviewing third-party privacy policies before sharing your personal data with them.
Use of cookies
We use cookies and similar data collection techniques on our website. Cookies are small text files stored by online services on a user’s browser. Cookies collect standard information, such as browser type and language, operating system, mobile device model, site usage times, IP address and its approximate location (country/city), and the referring website address. Cookies may also collect information about visited pages, clicked links, and other site usage data. Users cannot be identified solely by cookies.
Cookies enable the proper functioning of online services, making activities like online shopping easier or eliminating the need to enter your password repeatedly during a session. The placement of non-essential cookies is based on your consent, provided through the Cookie settings tool. We store information about your consent or withdrawal of consent for cookie usage. Data collected through cookies is used, with your consent, to improve services, report, analyze website usage, and target Posti’s marketing and advertising.
Data collected through cookies may be combined with customer data when users log in to Posti’s services or open an email sent by Posti. Such combined data may include personally identifiable information like an email address and purchase or preference data, provided you have given your consent. You can modify your consent settings on the My information page in the settings of you user account when you are logged in to Posti’s online services. If we have not linked the data collected through cookies to information that reveals your identity, we cannot sufficiently identify you to provide access to the data collected through cookies. Without personally identifiable information, it is only possible to recognize the device used for browsing, but we cannot confirm who has used the device during the browsing session.
You can allow the desired purposes for using cookies, technologies, and partners and modify your consent through the “Cookie Settings” button or the “Cookie Settings” link at the bottom of the site. In the OmaPosti app, you can manage cookies in the app settings. If you do not want your browser to store any cookies, you can disable cookie usage in your browser settings. Please note that by accepting the use of cookies, you ensure the proper functionality of services and websites and receive more relevant content and advertising tailored to you.
To learn more about cookies and how we use them, visit our Cookies page.
Privacy statements
You can find more detailed information on the processing of personal data at Posti from our privacy statements.
Data requests
You have the right to know whether your personal data is being processed, as well as to access and receive a copy of the personal data being processed about you. Additionally, you have the right to exercise other rights related to your personal data, which are described in more detail in our privacy statements.
View your address history
You can review your address details by logging into the change of address service. The service only displays your own information and not, for example, the information of family members. Your previous address details are available for 20 years from the time Posti received the change information.
Make a change of address information
If there are corrections or updates needed for your address details, make the necessary changes through the mail redirection service.
Make change of address information
View your customer information
You can check your customer information related to the use of our digital services, such as OmaPosti. You can also manage the marketing permissions you have granted to Posti. If you use the Parcel tracking and redirection service, you can view your shipments from the past three months.
View your customer information
Make a data request
You can submit a data request regarding the information stored about you in Posti’s data registers. You can make the request as an authenticated user, as this allows us to process your request faster. Authentication can be done with your Posti user credentials or through bank credentials or a mobile certificate.
Make a data request Authenticate first with your Posti user credentials or through bank credentials or a mobile certificate.
If you do not use our digital services or are making a request on behalf of, for example, your dependent or ward, we recommend using the printable form below. Send the completed form and any required authorizations in an envelope with a postage stamp to the address indicated on the form. You can also make the request in person at Posti’s headquarters, located at Postintaival 7A, Helsinki.
Processing the data request
We process your data request without undue delay and will respond within one month of receiving the request. Responses to requests submitted by post will be delivered as a registered letter to the address listed in Posti’s address register. You are entitled to receive your personal data free of charge. If your inquiry is about something other than a formal data request, you can receive faster assistance through our customer service.
Data Protection Officer
You can find information about the processing of personal data at Posti on our Data protection pages, through the use of our services, and in the terms of use for those services. You can submit requests related to personal data through our Data protection pages and as guided in our privacy statements. If necessary, you can contact Posti’s Data Protection Officer for matters concerning the processing of personal data and the exercise of rights related to personal data at Posti:
Posti Group Oyj Data Protection Officer PL 1, 00011 POSTI