Mail delivery

If you have a mobility impairment or you’re over the age of 75, you have the right to have your mail delivered to a mailbox at the edge of your property in the intersection of a road or access way or, alternatively, to the letterbox of your apartment. We offer this service for your permanent address. A permanent address refers to a primary address that is valid until further notice and is actually your primary address.

The precondition of this special home delivery is that every mail recipient living with you is entitled to the service. If you have a mobility impairment or you’re over the age of 75, live in a shared household and frequently have to spend time alone, which makes picking up your mail significantly harder, you’re also entitled to special home delivery.

The service includes Posti’s basic delivery but not the early-morning newspaper delivery or parcel delivery. The local newspaper company is always responsible for the early-morning newspaper delivery. We deliver parcels according to the selected delivery method: if you select home delivery, your parcel will be delivered to your doorstep.

Ordering, aged over 75

Order exceptional delivery for a person over the age of 75 by filling in the form on our website or by contacting our customer service. Order Exceptional Delivery.

Once the local delivery office has reviewed the request, we’ll send confirmation of the activation of the service. One service request is enough if all the recipients at the address are over 75 years old.

Ordering, persons with a mobility impairment

To verify a mobility impairment that is not the result of advanced age, you must present a medical certificate.

1. Log into Posti’s website and order special delivery for a person with a mobility impairment. You can also order the service via our customer service.

2. Print out the medical certificate for mail delivery arrangements based on mobility impairment.

3. Send us the medical certificate as instructed.

Once we’ve received the medical certificate confirming your request, the service will be activated and you’ll receive confirmation. If more than one person in the same household has a mobility impairment, each of them has to submit a medical certificate separately.

You can buy home delivery for a parcel at a Posti Outlet. You need an item ID, which is included in the notice of arrival. The price of the service is EUR 11 for 1–5 items and EUR 19 for 6–10 items (VAT included). Order home delivery

Sending mail from your own mailbox In specified sparsely populated areas, consumers may mail small volumes of prepaid ordinary letters and parcels by leaving them in their own mailboxes and using a pickup sign. The item must fit in the mailbox. Prepaid ordinary letters and parcels will be picked up for delivery when incoming mail is delivered to the mailbox. The right to this service can be checked at Posti Customer Service.

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If you receive mail addressed to your home’s previous resident or an unknown person, you can write “ei kuulu osoitteeseen” (“should not be delivered to this address”) on the item and drop it off in the nearest mailbox for forwarding.

You may receive mail addressed to your home’s previous resident because updated addresses are only sent to companies whose customer the person already is or who update their address register based on Posti’s register.

Mail is currently being delivered by over 15 delivery companies. Mail items are delivered to the address written on them.

Check if there are disruptions detected in your postal code area during today’s day mail delivery.