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Notice

Our customer service is currently congested. If your case concerns the prevailing coronavirus situation, you will find answers to frequently asked questions here.

Mail delivery

  • Mail is delivered on working days (Mon-Fri) before 6 p.m.

  • Delivery times are affected by factors such as daily mail volumes and weather conditions as well as changes to delivery routes.

  • The items to be delivered are letters and publications whose maximum size is 25 x 40 x 3 cm and maximum weight 2 kg.

  • If the item is not suitable for delivery (e.g. due to not being the right size), we will send you a notice of arrival.

  • Please note that also other delivery companies deliver mail.

People with mobility impairment or aged over 75 years have the right have their mail delivered to a mailbox located beside a driveway or access way at the boundary of the plot or to an apartment-specific mail slot. The service is only offered to the permanent address of the mail recipient. A permanent address refers to the mail recipient's primary mail address valid until further notice that is the mail recipient's primary address.

The precondition for exceptional delivery is that all mail recipients in the same household are entitled to the service. One service request per household is enough if all the recipients at this address are over 75 years old.

However, a mail recipient with mobility impairment or aged 75 years, who regularly or repeatedly has to spend time alone in a shared household so that his/her ability to collect mail is significantly impaired, is also entitled to exceptional delivery.

You can buy home delivery for a parcel at a Posti Outlet. You need an item ID, which is included in the notice of arrival. The price of the service is EUR 11 for 1–5 items and EUR 19 for 6–10 items (VAT included). Order home delivery

Sending mail from your own mailbox In specified sparsely populated areas, consumers may mail small volumes of prepaid ordinary letters and parcels by leaving them in their own mailboxes and using a pickup sign. The item must fit in the mailbox. Prepaid ordinary letters and parcels will be picked up for delivery when incoming mail is delivered to the mailbox. The right to this service can be checked at Posti Customer Service.

Read more about Poste restante

If you receive mail addressed to your home’s previous resident or an unknown person, you can write “ei kuulu osoitteeseen” (“should not be delivered to this address”) on the item and drop it off in the nearest mailbox for forwarding.

You may receive mail addressed to your home’s previous resident because updated addresses are only sent to companies whose customer the person already is or who update their address register based on Posti’s register.

If the problem keeps occurring, you can send us feedback about the issue after you have identified yourself:

  1. Log in here.

  2. Select “Feedback on the Mail Forwarding and Nearby Mailbox services” as the topic and open the feedback form. Include the name and address written on the mail that is being mistakenly delivered to you in your message. Also state whose mail should be delivered to your address. We will take action based on the information you give us in your feedback.

If you have not received your mail, please submit an error message to Posti’s delivery services.

Mail is currently being delivered by over 15 delivery companies. Mail items are delivered to the address written on them.

About mail delivery

Terms concerning basic delivery are indicated in Delivery Service Terms. Posti's deliveries are stipulated in the Postal Act, and compliance with the Act is monitored by the Finnish Communications Regulatory Authority.