Claim for compensation

The liability of the item’s transporter is based on the law (the Postal Act, the provisions of the Universal Postal Convention or the Act on Road Transport Contracts). The precondition of compensation is that we can establish that the damage occurred while we were responsible for the item and that the case involved verified damage that is compensable according to our terms and conditions. Also note that as a rule, it’s the sender who’s entitled to compensation. Read more about the compensation bases.

Damage

Add the damage information

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What is the problem with the shipment?

Delayed shipment

Parcel

What is the problem with the shipment? *

Delayed shipment

Damaged shipment

Missing shipment

Other

Shipment type *

Parcel

Freight

Letter

Food logistics

The tracking ID is the shipment ID or waybill issue identifying the trackable letter or parcel.

Tracking ID

Describe the damage as accurately as possible

Damage description *

0/32000

Enter here the transaction number you received if you’ve previously contacted us about this issue.

Case number

Reimbursement specification *Describe the volume of damage as accurately as possible. Add attachments verifying the value.

Reimbursement 1

Value (EUR) *

Additional information

Attachments

You can include, for example, a damage report, an invoice, a waybill, a package list, a repair invoice, a purchase invoice or a picture of the damage.

Add a maximum of 3 attachments. The maximum size of an attachment is 10MB. You can use the following file types: .jpg, .jpeg, .gif, .png, .pdf, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .bmp, .txt, .rtf.

Select a file or drag and drop files here to add attachments

Claimant

Enter the claimant’s information

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Claimant

Sender

Enter the sender’s information

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Sender

Recipient

Enter recipient information

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Recipient

With this form we are only requesting the information we need to process the matter in question.
Read more at personal data processing at Posti.