Claim for compensation
The liability of the item’s transporter is based on the law (the Postal Act, the provisions of the Universal Postal Convention or the Act on Road Transport Contracts). The precondition of compensation is that we can establish that the damage occurred while we were responsible for the item and that the case involved verified damage that is compensable according to our terms and conditions. Also note that as a rule, it’s the sender who’s entitled to compensation. Read more about the compensation bases.