Claim for compensation

The liability of the item’s transporter is based on the law (the Postal Act, the provisions of the Universal Postal Convention or the Act on Road Transport Contracts). The precondition of compensation is that we can establish that the damage occurred while we were responsible for the item and that the case involved verified damage that is compensable according to our terms and conditions. Also note that as a rule, it’s the sender who’s entitled to compensation. Read more about the compensation bases.

1
Damage

Add the damage information

What is the problem with the shipment?

Delayed shipment



Parcel
What is the problem with the shipment? *
Shipment type *
The tracking ID is the shipment ID or waybill issue identifying the trackable letter or parcel.
Describe the damage as accurately as possible
0/32000
Enter here the transaction number you received if you’ve previously contacted us about this issue.
Reimbursement specification *Describe the volume of damage as accurately as possible. Add attachments verifying the value.
Reimbursement 1

Select a file or drag and drop files here to add attachments

    2
    Claimant

    Enter the claimant’s information

    Claimant

    ,

    3
    Sender

    Enter the sender’s information

    Sender

    ,
    4
    Recipient

    Enter recipient information

    Recipient

    ,

    With this form we are only requesting the information we need to process the matter in question.
    Read more at personal data processing at Posti.