/
Customer support
/
Receiving of items
/
Apply for compensation for damage
Receiving of items

Apply for compensation for damage

The liability of the item’s transporter is based on the law (the Postal Act, the provisions of the Universal Postal Convention or the Act on Road Transport Contracts). The precondition of compensation is that we can establish that the damage occurred while we were responsible for the item and that the case involved verified damage that is compensable according to our terms and conditions. Also note that as a rule, it’s the sender who’s entitled to compensation. Read more about the compensation bases.

1
Damage

Add the damage information

✓
Damage

Delay



Parcel
Damage *
Shipment type *
The tracking ID is the shipment ID or waybill issue identifying the trackable letter or parcel.
Shipment date
Describe the damage as accurately as possible
0/32000
Enter here the transaction number you received if you’ve previously contacted us about this issue.
Reimbursement specification *Describe the volume of damage as accurately as possible. Add attachments verifying the value.
Reimbursement 1
Attachments Add a maximum of 3 attachments. The maximum size of an attachment is 10MB. You can use the following file types: PDF, DOC, XLS, PPT, DOCX, XLSX, PPTX, PNG, JPG, BMP, GIF, TXT and RTF. You can include, for example, a damage report, an invoice, a waybill, a package list, a repair invoice, a purchase invoice or a picture of the damage.

Select a file or drag and drop files here to add attachments

      2
      Claimant

      Enter the claimant’s information

      ✓
      Claimant

      ,

      3
      Sender

      Enter the sender’s information

      ✓
      Sender

      ,
      4
      Recipient

      Enter recipient information

      ✓
      Recipient

      ,

      With this form we are only requesting the information we need to process the matter in question.
      Read more at personal data processing at Posti.