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Apply for compensation for damage
Notice

Our customer service is busy due to increased parcel volume. Please check the answers to the most frequently asked questions here.

Apply for compensation for damage

1
Damage

Add the damage information

✓
Damage

Delay



Parcel
Damage *
Shipment type *
The tracking ID is the shipment ID or waybill issue identifying the trackable letter or parcel.
Shipment date
Describe the damage as accurately as possible
Enter the case number here that you received if you have previously contacted Posti about this issue.
Reimbursement specification *Describe the volume of damage as accurately as possible. Add attachments verifying the value.
Reimbursement 1
Attachments Add a maximum of 3 attachments. The maximum size of an attachment is 2 MB.

        Select a file or drag and drop files here to add attachments

        2
        Claimant

        Enter the claimant’s information

        ✓
        Claimant

        ,

        Shipment type
        Use the international format, e.g. number 019 1234567 is in the international format +358191234567
        Enter the account number in the international IBAN format, e.g. FI49 5000 9420 0287 30
        The BIC code is the bank identifier code, e.g. for OP customers OKOYFIHH
        3
        Sender

        Enter the sender’s information

        ✓
        Sender

        ,
        Use the international format, e.g. number 019 1234567 is in the international format +358191234567
        4
        Recipient

        Enter recipient information

        ✓
        Recipient

        ,
        Use the international format, e.g. number 019 1234567 is in the international format +358191234567

        With this form we are only requesting the information we need to process the matter in question.
        Read more at personal data processing at Posti.