Skip to main content
Mail forwarding or putting your mail on hold

Our customer service is currently congested. If your case concerns the prevailing coronavirus situation, you will find answers to frequently asked questions here.

Mail forwarding or putting your mail on hold

You can forward your mail to another address⁠—for example, during a vacation. You can also temporarily stop mail delivery and have us hold your mail. If you are making a permanent move, please submit a notification of a change of address.

When you order fixed-term mail forwarding, we will deliver your mail to the desired address during the period chosen by you.

Please note when using the service:

  • The service is subject to a charge, see prices.

  • You will receive addressed postal items (letters, publications, bulk letters) that have been sent to your permanent address at a different address⁠—for example, your summer house⁠—for a fixed term.

  • After the fixed term has ended, your mail will be delivered to your permanent address. You are not required to contact us about the end of the fixed term.

  • Home delivery items and parcels are not included in the service. However, you can route parcels to a pickup point of your choice with the My Pickup Point service.

  • The forwarding of a newspaper should be arranged directly with the customer service of the newspaper.

  • Letters weighing under 250 g can be forwarded to foreign addresses. Other items will be returned to the sender or processed as undeliverable items.

  • If you want to shorten the duration of an active service, you can do it through the web service.

  • We do not forward advertisements.

  • When calculating the duration of a service, the start and end dates of the service are included in the validity period of the service.

  • The service can be ordered no earlier than two months before the start date of the service.

  • The minimum duration of the service is one week.

Make sure your mail is stored safely during your vacation by putting your mail on hold. We will hold your mail and you can pick it up at your Posti outlet after the vacation.

Please note when using the service

  • The service is subject to a charge, see prices. The service is available for a minimum of one week and a maximum of two months.

  • Mail accumulated during the holding period can be picked up from your nearest Posti outlet on the third working day after the end of the holding period. Mail items are not delivered for pickup during the service period.

  • Please note that during the holding period, we will return items requiring signature and items with a notice of arrival in accordance with the storage periods specified in our general terms of delivery or on demand of the sender.

  • Ordinary items are stored at Posti outlets for 14 days after the end of the holding period. If items are not picked up, they are returned to the sender.

  • The service is personal to you. When ordering, please provide us with the details of all the persons (e.g. family members) the mail holding service applies to.

  • If you wish to stop the delivery advertisements for the duration of your holiday, please attach an “Ei mainoksia” (“No advertisements”) notification to your mail slot or mailbox.

  • If you need to cancel your order, please use this form.

  • You can shorten the duration of an active service in the web service.