Receiving items

Pakettiautomaatti on kätevä tapa vastaanottaa paketteja

Select how you want to receive your items: Pick up point, postal outlet or home delivery.

 

Receive parcels wherever you like

With Posti's My Pickup Point service you can select where to pick up your parcels. The service is free of charge.

How to activate the service:

  1. Sign into My Pickup Point service using your Posti username
  2. Enter your mobile phone number
  3. Accept the terms and conditions and approve your basic information
  4. Select the desired pickup point using the postal code, for example.

The service will then be available to you. You can change the pickup location as often as you want. 

Start using the service

How to use the service in online stores

With Posti's My Pickup Point Service you can choose where to collect parcels you ordered from an online store. For the service you should always select the parcel terminal you would most like to use. The service works for the majority of parcels with "Posti" selected as the delivery type. For example, part of incoming international parcels will be routed to the selected parcel terminal (pickup point), but depending on the delivery type used by the online store, not all of them. This is due to the fact that, especially with parcels from abroad, the delivery type may be different from Economy parcel. Also, some parcels sent by cash customers i.e. consumers are routed using this service.

Receiving via Parcel Point

When your item has came to parcel point, we send you a sms.

1. You get a text message which has the locker opening code 

You will receive a text message notification when your parcel arrives at the parcel point of your choice. Do not delete the message, you will need it when you pick up your parcel. The parcel will be stored in the parcel point for seven days after arrival.

2. Select "Pickup" at the parcel point

Enter the code which is included in the text message. The parcel point indicates the location of the locker. Press the "Avaa lokero" button and the locker will open. If you ordered your shipment by cash on delivery, pay it now by using a debit or credit card that has a chip.

3. The locker opens

Take your shipment from the locker and carefully shut the door.

Pick up from a postal outlet

If your item has collected from a postal outlet, you need a can receive. The item is delivered against signature. The recipient must be prepared to to verify his or her identity.

The power of attorney

The power of attorney delivered to Posti must specifically concern receiving of mail, and the persons authorized to collect the mail must be named. Handing over valuable mail items (registered letters or parcels, letters with advice of delivery, insured items) to someone other than the recipient requires a power of attorney from the recipient. Use proxy.  With the additional service the handing over of an item can be restricted only to the natural person who has been indicated as the recipient. In this case, the item will not be handed over to a person with a proxy.

Home delivery ordering

You can order home delivery for your item from a Posti shop. The price is 11 € for 1-5 parcels and 19 € for 6-10 parcels (incl. moms.) Make a home delivery order.

Import Clearance

All goods that arrive from outside the EU must be cleared through customs. If the itemis duty-free, Posti will be delivered it at your address or to the closest postal outlet. Incoming goods from outside the EU must be declared to customs if their value exceeds € 22 or, in the case of items sent as gifts, € 45. Customs calculates the duties, value added tax and any other charges to be paid for the goods. The commodity code under which the goods are classified determines the amount of duties to be paid. You get an arrival notification.

The goods must be declared and the taxes paid within 20 days of arrival. If the customs declaration has not been paid by the end of the storage period, the item will be returned. The storage period of items cannot be extended. The item will be delivered at your address or to the closest postal outlet free of charge after the customs declaration.

You may apply for exemption for items that do not require customs declaration at the address lentoposti@tulli.fi (submit the order confirmation or description of the gift and its value and the arrival ID).