The correct sending method (e.g., letter/parcel, registered, insured, fragile) and correct address details will ensure that your shipment reaches the recipient.. Broken items may damage other mail items, mail handling personnel or sorting machines, in which case the sender may be liable for compensation.
Regular envelopes are intended for a small amount of documents. Send heavy documents, notebooks or books in a reinforced envelope (e.g., a bubble-wrap envelope). Memory sticks, keys or other small items cannot be sent in a regular envelope.
Mail fragile items (e.g. electronics and glass), foldable items, or liquid items, or those causing spills or stains, as a special handling parcel. Please note that regardless of the special handled parcel's additional service, the contents should be packed with extra care, using the necessary padding.
When in doubt, check whether the contents are fit for Posti transport. Posti will not transport any illegal or dangerous items or hazardous substances including many household products, such as aerosols, matches, nail polish or perfumery.
The delivery must last the transport time and storage time with Posti without special temperature requirements. Please also note that Posti will not transport perishable foodstuffs or living plants.
When sending an item abroad, please observe that many countries have different restrictions in place.
Check the content restrictions
If you want to make sure that your item is only handed over to the recipient or a person authorized by him or her, send it as a registered item. Cash and similar valuable contents must always be sent as a insured shipment. The transporter's liability for transport damage is subject to legal restrictions and compensation may not necessarily cover the complete value of the content
Select an envelope or a box of a suitable size for your item to prevent the contents from moving. You can also use bubble wrap or newspaper as filler, for example. Put your item in a parcel or envelope which is as neat and flat as possible. Adhesive packaging material and items of an irregular shape or round items may cause issues in mechanical handling. Optimal outer packaging material includes cardboard and paper.
Please ensure that the parcel's address label is properly attached. To avoid any confusion, there must be no old address details on the packaging, and the address card or details must be clearly visible.
Send leakage-prone goods as fragile items. Seal liquid substances in a tight container or bottle. Pack containers with a large opening (e.g. berry buckets) in a plastic bag. Tape the bag or close it tight in a water proof way. Pack liquid containers in a durable box and ensure that they do not move. The package must have a filler substance that will absorb the liquid if the container or bottle is broken.
The sender must take into account that samples categorized as UN 3373 are unfit to fly as mail items due to aviation laws. Therefore, they cannot be sent as mail items in international traffic at all, and the service level cannot be guaranteed for domestic traffic if the distance is long.
If your letter is furnished with the addressee's up-to-date and complete name and address information,it will reach the addressee quickly and accurately. Only fill in the address field with a name and address ─ never things such as advertising slogans. Customer numbers or other IDs must be placed above the recipient's name.
Addressing items posted to Finland
Address information should be divided into the following five lines:
Supplement to the addressee's name (organizational unit, department, office, processed by, occupant of the apartment, c/o etc.)
Exact delivery address (street address, P.O. Box, poste restante, etc.)
Postal code and town/city in block capitals.
Between each line there should be a basic line space. Put a space between the different parts of each line and leave out empty lines. Generally the maximum length of each line is 30 characters.
Oy Company Ltd Marketing Department Asta Anderson P.O. Box 74 06151 PORVOO
Mannerheiminkatu 1 06100 PORVOO
Addressing items sent internationally
The destination country's practices determine how address information should be written on international letters. The name of the country should always be written in BLOCK CAPITALS.
When you give your address to someone living abroad or send mail from abroad to Finland, add the code FI- in front of the postal code and write FINLAND or FINLANDE below it.
A private person's first name (or abbreviation thereof) and last name and possible title or profession (to be written in front of the name).
An independent entrepreneur's business name.
The name of a company, institution, organization or authority.
Abbreviating a name
For private persons, abbreviations should be restricted to the first name.
For companies and organizations, either an official or otherwise well-known abbreviation of the name may be used or the name should be abbreviated in accordance with general spelling rules
The delivery address comprises
In urban areas, the name of the street or road, house number and possible letter, staircase identifier and flat number (separated by spaces).
In rural areas, the name of the road and number of the building.
Post office box number (e.g. P.O. Box 123) without exception if the addressee is using a post office box.
Special addresses, e.g. Poste restante Aulikki Laakso Poste restante 00630 HELSINKI
The use of abbreviations in address information should be avoided. If abbreviating is necessary due to lack of space, use standard abbreviations. E.g. katu = k, kuja = kj, kylä = kl, polku = p, tie = t, street = st, avenue = av
Postal Code and Town/City (Post Office)
A postal code is integral to each address. The postal code is marked in front of the name of the town/city (post office).
For post office box addresses, the last digit of the postal code is always one (1).
Oy Company Ltd P.O. Box 74 85501 NIVALA
For competition replies, it is possible to acquire a special competition address (e.g. 00002 HELSINKI). The use of such an address is subject to prior agreement with Posti.
Reply items will be routed to the correct address as agreed.
Postal technical markings, e.g. "1", write "Priority" or Priority label
Postage markings, e.g. stamp
Recipient's name and address
Sender's name and address
Postal technical markings, e.g. Priority label
Postage markings, e.g. stamp
Recipient's name and address
Indicating the speed of delivery
You can choose the delivery speed of international cards and letters. Mark letters and postcards with labels indicating the delivery speed. Labels are available at postal outlets. You can also write "Priority" or "Economy" on the envelope or card to indicate the delivery speed.
Letters and postcards with the Priority marking are processed as 1st Class mail.
Economy is an affordable 2nd Class service, to be indicated with the marking "Economy".
Exprès labels are used to mark international express letters.
EMS is a special express mail service, which is the right option for courier services.
Domestic address labels are suitable for Letters and Parcels. Address labels for parcels and letters are available from all postal outlets. The address label consists of three parts: one for the sender as a receipt, one for the post office and one for the recipient.
Pack your parcel and write down your name, address and telephone number. This information is required if Posti needs to return the parcel. Do not enclose a parcel address label in the parcel. The terminal will print out a parcel label when the terminal is emptied.
On the display, choose a place where you wish to send the parcel. You can choose a parcel terminal (Posti Parcel Point) in Finland, Estonia or an outlet in Finland. When sending a parcel to a parcel terminal, choose the destination terminal from the list. When sending to an outlet, you will need the recipient's postal code. For both destinations, you will need the recipient's cell phone number for sending the notice of arrival. PLEASE NOTE. You cannot send items to the Åland Islands from parcel terminals. Fragile Items and COD additional services are not available for cash customers.
Select S, M, L, or XL according to the parcel size. The parcel terminal features the inside measurements of the lockers. This selection determines the fee to be charged.
The terminal will indicate the price of the parcel. Pay for the item with a debit or credit card with a chip. The payment terminal is located below the touchscreen. Once the item has been paid, a locker door will open up.
Shut the locker door. If you wish to receive a receipt, press the ‘Receipt' icon. The receipt includes the item tracking code. You can still cancel the item and payment of the parcel if you have selected a wrong size for the locker, for example. The parcel will be delivered to the parcel terminal or outlet of your choice. The recipient will get a notice of arrival by cell phone.
Pay the transportation charge of your parcel in advance online, so you can leave the parcel at a Posti's service point without queueing. Use the Easy code and leave the parcel at a Parcel Point or Posti outlet.
Affix the address label to the item's largest even and visible surface. The address label must not be covered - even partly - by string, tape or other binding material. Domestic address labels are suitable for Parcels to your Doorstep or Postal Parcels. The address label consists of three parts: one for the sender as a receipt, one for the post office and one for the recipient.
Address labels for parcels
Affix the address label to the item's largest even and visible surface. The address label must not be covered - even partly - by string, tape or other binding material.
Domestic address labels are suitable for Parcels to your Doorstep or Postal Parcels. The address label consists of three parts: one for the sender as a receipt, one for the post office and one for the recipient. Address labels are available at postal outlets and contain the item code needed for tracking. Address labels for parcels and letters are available from all postal outlet
Instructions for prohibited items
It is strictly forbidden to send items such as dangerous goods, animals, illegal or improper contents and weapons by post. Prohibited items vary by destination country.