Contact us if you want to provide feedback or if you have any questions. If you want to print your feedback, use the browser's print function before you click 'Send'.First check if you can find your delivery in the Item Tracking.
There was a disturbance in the Posti delivery service / My shipment arrived late
My shipment has not arrived
My shipment is damaged
Application for damage compensation
Other feedback (positive comment, suggestion, opinion, question)
All parcels and some letters have an item ID which you can use to track your item in Item tracking.
Please note that normal first and second class letters do not have an item ID which could be used to track the delivery of the item or locate the item in the Posti network.
If a letter has not arrived:
You can also verify the speed of delivery between two addresses using the delivery time inquiry. The time when the item is left in the mail affects when the item will be transported. If the item is not left in the mail in time for that day’s transports, the delivery time begins on the next weekday.
Found item to be delivered
Customer´s estimate of the value of the damage
Reply not required
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