Posti strengthened online services and renewed the service numbers of its private customers

11.05.2017

 

Posti's website now offers even easier and more modern ways for customer self-service regardless of the time and place. The commonly used methods by other service providers are now also available to Posti's customers, including a learning search function that searches for answers to customers' questions.

Online self-service is supported by the popular chat function, through which personal advice is available. The free chat service is available online from Monday to Friday at 8 a.m.-6 p.m.

Posti will adopt new service numbers for its private customers on June 1, 2017

Posti is developing its online services with the aim of enabling its customers to quickly and easily obtain as complete information as possible via the Web. Items can be tracked not only via the website but also using the smartphone's Posti application. The application also indicates the parcel's estimated time of arrival.

The service number 0600 94320, which is subject to an extra charge, will be available in matters concerning item tracking, ordering and advice from June 1 onwards. The price of the call consists of a fixed price of EUR 1.84 /answered call + local network charge/mobile call charge.

The service number for complaints, invoicing and the termination of an existing contract is 0100 85160. The price of the service consists of the local network charge/mobile call charge.

The telephone customer service is available from Monday to Friday at 8 a.m.-6 p.m.

The change will not apply to Posti's business customer service numbers.