If you select a specific pickup location in an online store or you have set a My Pickup Point in OmaPosti, we will always try to deliver your parcel to the selected location. However, a very large number of parcels is being delivered right now, and some Posti Parcel Lockers are very popular. This means that there may not be any space left for your item in the location from which you wanted to pick it up. In these cases, we need to reroute the item to another pickup location as close to your home as possible. We use automated parcel routing, which works like this: 1. The pickup point selected when ordering
If you select a Posti Parcel Locker or a Posti outlet as the delivery location in an online store, your parcel will be routed there. The selection made in the online store takes priority over the My Pickup Point set in OmaPosti. If the pickup point you selected is a Posti Parcel Locker and it is full, we will route the order to the nearest available location. 2. My Pickup Point
We will deliver your parcel to the My Pickup Point you have set in OmaPosti if you have not selected a pickup point in the online store and the parcel is being delivered to a street address. The item information must also include your phone number. In other words, if you order a parcel to a street address (e.g. to a holiday cottage or to a friend as a gift) and not to a specific pickup point and the order information includes your phone number, the parcel is routed to the My Pickup Point set by you. Please remember to change your My Pickup Point if needed or select a specific pickup location when you place the order. If you set a Posti Parcel Locker as your My Pickup Point and it is full, we will deliver the parcel to a nearby available pickup location. 3. The address in the item information
We will deliver the parcel to the nearest (available) pickup point according to the street address when: - you did not select a pickup point when ordering from an online store AND - you have not set a My Pickup Point in OmaPosti
Why was the parcel not delivered to a Posti Parcel Locker?
We transport anything you can think of ordering. Sometimes your order may be too large or include such goods that mean we are not able to deliver it to the location you selected. Here are the most common causes of exceptions: