Customer returns

How to start using the service

Sign a Customer return contract with us.

It’s an unavoidable fact that your customers will sometimes want to return a product they bought from you. Offering easy returns is one of the most important sources of competitive advantages an online store can have. Easy returns with clear instructions make it easier for consumers to make purchase decisions, which improves the purchase conversion rate.

Benefits of Customer return

  • Offering free returns to consumers encourages consumers to buy from you.
  • Posti parcels are easy to return: your customer will have access to our entire service network with its parcel lockers and Posti outlets.
  • The progress of parcels being returned can be tracked in real time using Posti’s electronic tools Dashboard and OmaPosti Pro.

Who is the service designed for?

Customer return is an especially good fit for online retailers selling to consumers. With this service, you’ll be able to provide a smooth customer experience from start to finish.

By starting to use Customer return, you’ll be able to offer your customers an easy and free way to return online purchases. Instructions on how to return parcels are available online at We have also compiled example texts that you can use in your online store to let your customers know you offer free returns (under “Online store returns”). Items can be returned using a return address label or a Helposti code. Items can be dropped off in a Posti Parcel Locker or at any Posti outlet. Items less than 3 cm thick can also be dropped off in a mailbox. The progress of parcels being returned can be tracked in real time using Posti’s electronic tools Dashboard and OmaPosti Pro.

The dimensions of a parcel to be returned

Size changes in parcel services from 15.1.2022. Read more in the news release.

  • Minimum dimensions: 15 cm x 15 cm x 1 cm, 0.1 kg.

  • Maximum dimensions: The maximum length of the longest side is 200 cm and the maximum length of the other sides is 60 cm so that the total of the longest side and the circumference is no more than 300 cm.

  • We will charge an additional fee if the maximum dimensions are exceeded.

Returns without a Customer Return contract

If you haven’t signed a Customer return contract with us, your customer will need to pay the fee for returning the parcel themselves. We will charge you the cost of a return if the item is not picked up before the storage period expires, the item’s postage has not been paid and you don’t have a Customer return contract.

With this form we are only requesting the information we need to process the matter in question.
Read more at personal data processing at Posti.