Reply mail items activate the customers
- You have two services to choose from: Economy Reply, which can be an envelope or a coupon, and Standard Reply, which is always an envelope.
- The Standard Reply is a suitable option when you use reply mail items on a regular basis and receive more than 40,000 replies per year.
- You can deliver the pre-printed reply mail item envelope or coupon to your customer enclosed in a letter or with a customer magazine or other material you have sent to the customer.
- Reply mail items offer your customers a free way of replying to you, because reply mail items can also be dropped off in a mailbox. You only pay for returned items and the service’s monthly fee
How to order and send domestic reply mail items
You can obtain a reply mail item ID required for reply mail items as Posti's contract customer.
Start using the Standard Reply
Order an ID for the reply mail item from your contact person or our customer service.
Design the envelope and the 2D code required for the Standard Reply according to the instructions provided to you by Posti.
Send the model envelope to Posti for testing.
Standard Reply items must be machine-handled, which also makes them more affordable than other reply mail items. Standard Reply items have an easy and clear item price.
Reply mail items are an easy and cost-effective way for you to communicate with your customers: you receive the returned replies bundled together at the delivery address you have provided. You will only be invoiced for returned items.
The payment indication of both Economy and Standard Reply mail items is a black rectangle with a recommended size of 30 x 40 mm. Download the payment indication.
The postal code of reply mail items is always 00003 REPLY MAIL ITEM and the address markings must match this format. Please note that the address markings must not contain blank lines.
Company Ltd Info XXXXX ID 50XXXXX 00003 VASTAUSLÄHETYS
Standard Reply items also require a 2D code printed on the envelope, the use and testing of which is agreed separately. For more information, see the Guide to Machine-Sortable Items.
Good to know about Economy and Standard Reply
Economy Reply Maximum weight: 2,000 g Minimum dimensions: 90 x 140 mm Maximum size: 250 x 353 x 30 mm
Standard Reply Maximum weight: 50 g Minimum dimensions: The item is always an envelope A6 (105 mm x 148 mm) Maximum size: The item is always an envelope C5 (162 mm x 229 mm)
Economy and Standard Reply items are transported at a speed equivalent to that of Economy letters and delivered to the customer in separate bundles at the delivery address provided by the customer in the contract.
Economy Reply, envelope: The pricing of items is based on the quantity and weight of the items and the additional service used.
Economy Reply, coupon: The pricing of items is based on the quantity of the items and the additional service used.
Standard Reply: The pricing of items is based on the quantity of the items and the additional service used.
Establishment charges: new reply mail item ID and info code Usage fees: monthly fee for the reply mail item ID and info code
Info code sorting
Combination envelope (Economy Reply)
Additional Handling (handling fee for handwritten address markings and missing payment indications)
Info codes make the processing of your reply mail items and checking of your invoice easier
It is possible to attach an info code of up to five characters to your reply mail items as an additional service. Based on the code, the reply mail items are sorted by location or campaign, for example, and you can see the breakdown by info code on the invoice.
Reply mail order
Reply mail items make it easy for your customers to place orders, respond to questionnaires and request to be contacted. Ordering an information code or codes for your reply mail item ID as an additional service will make sorting more precise and allow you to route items with information codes to different addresses.
Want more information? Leave your contact details and we'll call you!
- Together let's find out the most effective solution for you.
- Get a clear offer with prices
- You will receive instructions and support from us to use the service.