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E-commerce deliveries and returns in Finland and abroad

Flexible deliveries and returns are the cornerstones of a functional online store. We can help you offer first-class service to your customers.

Who is the service designed for?

For online retailers who want to offer their customers easy and effortless services. As our contract customer, you can easily send your parcels through Posti SmartShip. If you are only sending a few parcels each week, you can pay for the item online.

Benefits

You can choose from a number of delivery options in Finland and abroad. You will also gain access to services for managing customer returns and handling returns in the warehouse, which means the products will be back on sale soon. In addition, any unclaimed items are returned to you.

We will handle your e-commerce deliveries and returns in Finland and abroad. You will gain access to the country’s largest network of pickup points and parcel lockers which enables us to deliver orders to consumers in the way they want. Customers can choose whether they want to receive the products at home or collect them from Posti's Parcel Locker, a Posti outlet, or an online store’s outlet.

An easy and free customer return is one of the elements of competitive advantage in e-commerce. Posti provides services for managing customer returns and handling returns in the warehouse, which means the products will be back on sale soon. If the customer doesn’t pick up the item for one reason or another, we will return the item to you.

  • Most extensive pickup point and parcel locker network in the country

  • The consumer gets to decide the delivery of their order

  • Free-of-charge customer returns offer a competitive advantage to online retailers

Delivery types in Finland

In Finland, online retailers can deliver parcels either directly to the customer’s home or to a Posti outlet, parcel locker or a shop where the customer can pick them up. Learn about different transport services and delivery types below.




Delivery types for international shipments

Online retailers can deliver parcels to any address, to customers’ homes or to service points abroad. Learn about different transport services and delivery types below.

Direct deliveries from the manufacturer or importer

The Drop Shipping service enables you to sell products directly from the manufacturer’s warehouse, saving space in your own warehouse. Drop Shipping enables direct deliveries from the manufacturer or importer to your customers.

When you connect your online store to the Posti Glue service and send your order to us, we will introduce your direct suppliers’ assortments in your online store and deliver the orders to your customers in the agreed manner directly from the supplier’s warehouse. The Drop Shipping service helps you enhance your supply chain while decreasing transport and warehousing costs and releasing capital from the value bound to the warehouse. At the same time, you can increase your sales by up to 20% by expanding your online store’s selection with suppliers’ stock products.

Deliveries from your shop

We also deliver products directly from your shop to consumers. When you connect your online store and shop to the service, we will provide tools to your shops for handling and sending your online orders. The service enables you to reduce the number of products in the warehouse and cut the costs resulting from them. You can increase sales by expanding the online store’s selection with your in-shop products and release capital by reducing the overlapping stock value between shops and the online store.