Ensure the receipt of your delivery

The Information Service helps you ensure that vital information or valuable materials are delivered and that you are informed if the recipient cannot be reached.

Who is the service designed for?

For various parties from organizations to businesses who need to maintain an up-to-date address register and reliably deliver their messages to recipients.


The Information Service helps you save time and money as it enables you to avoid the trouble and costs of resending a returned item. You will also be notified of the new and corrected addresses and, for instance, the death of the recipient.

Posti’s Information Service carries out an address clarification for items with incorrect address information and delivers the item to the correct address. In addition, any changed information is saved and delivered to the sender according to the service level. If the recipient cannot be reached and the address is not discovered, you can choose to take back any undeliverable items.

The Information Service provides valuable information on your items, such as business and consumer address changes and information about people who have passed away. We will report delivered Priority and Economy items electronically.

  • Ensure the return of your materials if the recipient cannot be reached

  • The correction of any incorrect information guarantees the success of your Customer Direct campaign

Boost and improve customer satisfaction

The Information Service saves you time and money. The service saves you the effort and costs of resending the item. You will also be notified of the new and corrected addresses and, for instance, the death of the recipient. This means you can correct the data in your customer register yourself and the recipient will not repeatedly receive items with an incorrect or misspelled address. This translates as improved customer satisfaction.

Posti can’t deliver all items even with the help of address clarification services. Such undeliverable items will be returned to the sender. You can save the costs of these unnecessary mailings and reuse the materials, such as catalogs, for different purposes. All this useful information on your items is available as an electronic report that can, for example, be sent to your e-mail address.

How the Information Service works

Send a request for proposal (RFP) and we will help your company find the most efficient solutions for reaching customers

You will receive insight on data to promote your business, reach your target group at the right time in both digital and printed channels and always have the most up-to-date data on your customers.