Frequently asked questions about the letter from Santa Claus

The letter for Christmas will arrive before Christmas, but we cannot give an exact date.

The letter for new year 2021 will arrive early in the year, but we cannot give an exact date.

The letter is written for one recipient, and the recipient’s first and last name will be added to the certificate of niceness. However, you can still address the letter to several recipients, but check from the preview what the name will look like.

If the letter has not yet been mailed, the information can still be changed. Please contact our customer service.

The letters will be mailed so that they will arrive by Christmas. Sometimes, there may be delays in mail delivery, and the letter is delayed, unfortunately. Please contact our customer service.

Please take into account that, in some destination countries, the pandemic may cause unexpected delays in mail deliveries, which are, unfortunately, beyond our control.

The COVID-19 pandemic is temporarily affecting international mail connections, so transportation connections to all countries are not available this year. Countries with no transportation connections have been removed from the menu for the time being.

This is not currently possible, but we are developing the service in the future.

Yes, the same letter is sent to girls and boys.

No, tracking is not available for these letters.