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Handling fees for items requiring customs clearance will be introduced on January 31, 2020 – what you should know about the renewal

Posti will introduce a new handling fee as of January 31, 2020. The fee only applies to goods whose value exceeds EUR 22 and that arrive from outside the EU or from special areas of the EU’s Excise Duty and Value-Added Taxation Area and require customs clearance.

When the value of the item is EUR 22 or more, the handling fee is EUR 2.90 per individual item.

Import clearance for incoming items

What has changed?

  • Posti’s services remain otherwise unchanged but, as of January 31, 2020, a EUR 2.90 handling fee will be charged for items over EUR 22.

  • The handling fee applies to individual items that arrive from outside the EU and whose value exceeds EUR 22.

  • You will receive a notification of the handling fee at the same time as the notice of arrival for the item requiring customs clearance. The notice is delivered to your home by mail.

Perform the customs clearance and pay taxes, if any, and the handling fee immediately after you have received the notice of arrival for the item to be cleared.

The taxes and the handling fee must be paid within 20 days of the item’s arrival date. Items that are not cleared will be returned to the sender.

If you think the item does not require customs clearance, you can send an exemption request to Attach the order confirmation or description of the gift and its value and the arrival ID to the request.

NOTE! The new handling fee does not apply to goods that arrive from inside the EU nor items that arrive from outside the EU and whose value is less than EUR 22.

Four clearance alternatives

Finnish Customs' web customs service

You can take care of the customs clearance yourself at

Clear your item by going to > Declaring goods online > Tuonti-ilmoituspalvelu (Import declaration service) > Uusi postitullaus (New postal declaration). If you have any questions, please contact customs by calling +358 295 5206 or visit > Buying online?

Finnish Customs operating locations

You can clear your item through the customs at any Finnish Customs operating locations and stations that carry out the customs declarations of postal parcels. You can find the locations here: Customs offices. Once the postal item has been cleared with customs, we will deliver it to you according to your chosen delivery type: either to your home address or to your nearest postal outlet.

Authorizing an agent

You can authorize an agent to carry out the customs clearance on your behalf.

Posti's customs clearance services for private and business customers

The customs clearance service prices are shown in the Service price list and they are subject to possible duties and taxes. We will deliver the cleared items to the customer or to be picked up at a Posti outlet. For further information, please call +358 20 451 5900 or send email to

For companies: Customs transit for a postal item

Customs transit mainly applies to freight shipments. Agree upon the customs transit with a forwarder acting as the store-keeper to whom the Finnish Customs have granted the status of an authorized recipient. We do not offer customs transit services; we only transport postal items when the customs transit has been carried out by an authorized company.

Authorized forwarders are listed on the Finnish Customs website. You can search for companies by entering the name of the city in the field. Authorized recipients (VV) are marked with an X in the right-hand column of the table.

The forwarding company is responsible for the pricing of their services.

Q & A about the renewal